2/10 Terrible
Verified traveller
Travelled with family, Travelled with group
14 Oct 2024
Disliked: Cleanliness, room comfort
Do not stay here
Upon arrival, it seem like it was going to be a good experience. When I went to express my concerns about the cleanliness of the room, the guy, manny or Manuelo, had laughed at me and told me I can’t look at the room and keep changing it every time I don’t something. Then, I asked if he was willing to assist me or not and gave me two options, give me clean sheets or get another room. Of course, I chose the new room but he was very hesitant and kept laughing at me and was very unprofessional. Every time I tried to say what was wrong, he continued to disregard it and laugh at me like customer concerns are not a priority. After reviewing all the other reviews, I’ve noticed other people have experienced unprofessional and disrespectful behavior from the manny or Manuelo guy. We decided to shorten our stay because of his attitude and behavior. Additionally, we noticed the rooms had chipping on the walls, looks like a slab of wallpaper was stapled to cover up something on the wall, and bed sheets were not properly cleaned. The only front desk employee who was kind was Daniel who helped me when I inquired about the cancellation policy.
Verified traveller
Stayed 2 nights in Oct 2024