Shadow Mountain Resort

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Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Breakfast available

Laundry

Gym

Hot tub

Pool

Explore the area

45750 San Luis Rey Ave, Palm Desert, CA, 92260

El Paseo Shopping District
5 min walk
The Gardens on El Paseo
8 min walk
Palm Desert Visitor Center
13 min walk
Palm Springs, CA (PSP-Palm Springs Intl.)
32 min drive

Room options

Villa, 3 Bedrooms, Fireplace (Full Kitchen )

Sleeps 6
2 King Beds and 1 Queen Bed

Villa, 2 Bedrooms, Kitchen

130 sq m
Sleeps 4
2 King Beds

Condo, 2 Bedrooms, Kitchen

102 sq m
Sleeps 5
1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Condo, 1 Bedroom, Kitchen

84 sq m
Sleeps 3
1 King Bed

Studio, Kitchen

56 sq m
Sleeps 3
1 King Bed OR 2 Single Beds

Condo, 3 Bedrooms

Sleeps 5
2 Queen Beds and 2 King Beds

Similar properties

Pool

Hot tub

Breakfast included

Pet-friendly

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Resort with 5 hot tubs, a quick walk to El Paseo Shopping District

This resort features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.

Shadow Mountain Resort offers 125 air-conditioned accommodations with DVD players and free newspapers. Rooms open to balconies or patios. Accommodation at this 3.5-star resort has kitchens with fridges, microwaves and coffee/tea makers.

40-inch flat-screen televisions come with premium cable channels and pay-per-view films. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board.

5 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the overall property condition at Shadow Mountain Resort. During your stay, you're just a quick walk from San Jacinto Mountains. Free WiFi in public areas, free self-parking and an outdoor pool are available.

Free Wi-Fi in some public areas
Free self-parking
Enjoy a bite to eat at Delish Bistro + Bar, a bistro with pool views
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the 5 hot tubs
Amenities include free newspapers in reception, a front desk safe and a business centre
On-site recreation includes tennis courts, a gym and a sauna
5 minutes by foot from El Paseo Shopping District and a 3-minute drive from Living Desert Zoo and Gardens

As a guest of Shadow Mountain Resort, you'll find 5 hot tubs, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, barbecue grills, and a garden are also featured at the business-friendly Shadow Mountain Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Palm Desert resort.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.

Delish Bistro + Bar – This poolside bistro serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Dial-up internet
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 12 to 20 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Delish Bistro + Bar

Family friendly

DVD player
In-room kitchen
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)

Conveniences

Free newspapers in lobby
Laundry facilities
Limited-hour front desk
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service

Business services

Business centre
Meeting rooms

Outdoors

Barbecue grill
Garden
Pool loungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

2 floors
7 buildings
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Rollaway/extra bed (surcharge)

Bathroom

Hair dryer
Towels provided

Entertainment

40-inch flat-screen TV with premium cable channels
DVD player
Pay films

Food and drink

Coffee/tea maker
Kitchen
Microwave
Refrigerator

Air conditioning
Desk
Free daily newspapers
Free local calls
Free long-distance calls
Iron/ironing board
Laundry detergent
Phone
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 June to 30 September:

Dining venue

Access methods

Front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 15.0 per day.

Cots (infant beds) are available for USD 15.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 12 to 20 per person
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 15.0 per stay
Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 8 AM to 10 PM

Property is also known as

Mountain Shadow Resort

Shadow Mountain Palm Desert

Shadow Mountain Resort

Shadow Mountain Resort Palm Desert

Shadow Resort

Shadow Mountain Hotel

Shadow Mountain Resort And Club Hotel Palm Desert

Shadow Mountain

Shadow Mountain Resort Resort

Shadow Mountain Resort Palm Desert

Shadow Mountain Resort Resort Palm Desert

Shadow Mountain Resort Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

beatriz

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time there, customer services was great. Restaurant inside the property was amazing. The villa we stayed was beautiful and clean. I will recommend this place to everybody and i will continue to visit.

Stayed 2 nights in Aug 2024

8/10 Good

shannon

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the Resort

Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

1 Jul 2024

Stayed 5 nights in Jun 2024

10/10 Excellent

James

26 Jun 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Cindy

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Edith

Travelled with family

21 Jun 2024

Liked: Cleanliness, amenities, property conditions & facilities

I love the safety and security aspect of the property. My children are safe and the convenience of having restaurants near by.

Stayed 3 nights in Jun 2024

8/10 Good

Elizabeth

7 Jun 2024

Liked: Cleanliness, staff & service, amenities

The property is a little dated but overall conditions are clean and good. The pool restaurant was great and the owners were very accommodating and pleasant. We would stay here again

Stayed 2 nights in May 2024

4/10 Poor

Carlos

4 Jun 2024

Disliked: Cleanliness, property conditions & facilities

Old smell in the rooms ! Old smell , hard to sleep with it ! Also too much noise in the second floor ! We were in the first floors !

Stayed 2 nights in May 2024

10/10 Excellent

Kathleen

Travelled with group

3 Jun 2024

Liked: Staff & service, room comfort

Disliked: Property conditions & facilities

We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.

Stayed 3 nights in May 2024

10/10 Excellent

Michael

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2024

2/10 Terrible

Tara

Travelled with family and small children

13 May 2024

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.

Stayed 2 nights in May 2024

4/10 Poor

Suneel

Travelled with family

7 May 2024

Disliked: Amenities

Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.

Stayed 5 nights in May 2024

10/10 Excellent

christopher

20 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family

16 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2024

8/10 Good

Verified traveller

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place with tennis courts

Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing. Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...

Stayed 5 nights in Mar 2024

6/10 Okay

Gillian

8 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.

Stayed 4 nights in Mar 2024

8/10 Good

Kristin

28 Feb 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Feb 2024

2/10 Terrible

Gina

Travelled with group

23 Feb 2024

Disliked: Cleanliness, amenities, property conditions & facilities

I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.

Stayed 2 nights in Feb 2024

8/10 Good

Lisa

23 Feb 2024

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit

Stayed 14 nights in Feb 2024

10/10 Excellent

timothy

27 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great!!

Stayed 3 nights in Jan 2024

10/10 Excellent

Ernest

9 Jan 2024

Loved the tennis opportunities and other amenities.

Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family

1 Jan 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Do not stay here

Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.

Stayed 4 nights in Dec 2023

6/10 Okay

Olga

Travelled with family

30 Dec 2023

Disliked: Cleanliness, property conditions & facilities

This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180

Stayed 3 nights in Dec 2023