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Regis Hotel & Spa

3.5 star property
VIP Access

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Photo gallery for Regis Hotel & Spa

Garden
Outdoor spa tub
Pool waterfall
Standard Double Room, 2 Double Beds | View from room
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
3a avenida 3-47 zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪2 min walk‬
  • Church of Saint Francis
    ‪9 min walk‬
  • Panajachel Municipal Market
    ‪10 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪112 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | View from room

Standard Double Room, 2 Double Beds

  • 31 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room | Premium bedding, individually decorated, desk, iron/ironing board

Triple Room

  • 35 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Similar properties

Property grounds

Porta Hotel del Lago

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (982)
The price is €143
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Porta Hotel del Lago

About this property

Regis Hotel & Spa

Family-friendly hotel with full-service spa and sauna
This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, massage/treatment rooms and concierge services.
Regis Hotel & Spa offers 24 accommodations with free toiletries. Rooms open to patios. This individually decorated accommodation includes desks. Beds feature premium bedding. Cable televisions are provided.

Bathrooms include a shower. This Panajachel hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Regis has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna. The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 9:00 PM.
Our customers tell us that they can't get enough of the helpful staff at Regis Hotel & Spa. During your stay, you're just a quick walk from Lake Atitlán. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself to body scrubs, facials or Swedish massages at Regis
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes hot springs, a sauna and a playground
  • Steps from Casa Cakchiquel Arts Center and 7 minutes on foot from Lake Atitlán
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Regis Hotel & Spa offers its guests a full-service spa, hot springs, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Regis Hotel & Spa. Self parking is free.

This 3.5-star Panajachel hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 10 AM.
Regis Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot spring
  • Playground
  • Sauna

Family friendly

  • In-room babysitting
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot spring
  • Hot springs open from 9:00 AM - 9:00 PM
  • Hot springs water temperature - 32 ºC
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Individual decor
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:30 AM - 9:00 PM.
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Regis
Regis Hotel Panajachel
Regis Panajachel
Regis Hotel Spa
Regis Hotel & Spa Hotel
Regis Hotel & Spa Panajachel
Regis Hotel & Spa Hotel Panajachel

Regis Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 596 reviews
Rating 8 - Good. 186 out of 596 reviews
Rating 6 - Okay. 53 out of 596 reviews
Rating 4 - Poor. 14 out of 596 reviews
Rating 2 - Terrible. 13 out of 596 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Travelled with family and small children
Liked: Staff & service
The rooms are older, which is fine, but they were somewhat dirty and damaged. The beds were extremely worn out. The staff is very friendly. There are no services for food or drink most of the day; even asking for a cup of hot water outside of dinner or breakfast is a very hard task. There is no lunch on the weekends, even though their information says there is. It is in a great location, with lots of shops and restaurants around. It is also quiet on the property even though it's a busy area. There are not a ton of good options in the area, so this is a decent choice based on all the other hotels and prices compared.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria Elena

Stayed 2 nights in Nov 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, convenient place but not very bright.
I love the location, convenience and atmosphere - quiet, beautiful garden setting with spa setting in back. Only draw back is the room was not well-lit. Overhead lights, designed for two bulbs, only had one. We asked for another bulb, maintenance was sent. At first he said he did not have the "tools" to replace bulb. DUH. We showed him they covers come off by hand turning a small know. He then said he did not have authorization to add a second bulb. Seemed a little petty to scrimp on the bulb and electricity. Charge me an extra dollar a night so I can see in the dark corners of the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Marves, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden. Excellent breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Suzan, Omaha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not luxurious but basic and clean…and with screens on windows. We LOVED the onsite thermal pools and the staff was wonderful, always smiling and polite.
Stayed 1 night in Nov 2024

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at the hotel. Nice amenities, clean rooms, great location!
Stayed 1 night in Oct 2024

10/10 Excellent

Jose, Hagerstown

Stayed 2 nights in Sep 2024

6/10 Okay

Annie

Travelled with family
Liked: Cleanliness
Safe & quiet place, nice fresh herbals smell, love thermal water, massage I asked strong and was too strong, room did not have iron for my clothes, no A/C, no refrigerator, no coffee machine, no bathtub, on my registration said breakfast included, they did not provided, overall for the price I was expecting something better
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the thermal water pools are awesome.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful with the landscaping, hot springs, spa and other amenities. The staff service level is outstanding.
Stayed 2 nights in Aug 2024

6/10 Okay

Isabella

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was average the customer service was OK we arrived around 12 and they said there weren’t any rooms available and to come back at 2 when we came back around 1:45 they said there wasn’t ain’t rooms available and around 2:15 they said the same but allowed two other families in a room. I confronted the front desk and she wasn’t very nice but still gave me a room . I was just confused on the available because it kept changing . The bathroom was dirty as well.
Stayed 1 night in Aug 2024

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and dirty room. No AC
Stayed 2 nights in Jul 2024

8/10 Good

Ana Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like air conditioner in the room
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sandra, Van Nuys

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gardens and friendliness of the staff
Stayed 4 nights in May 2024

10/10 Excellent

Johanna, Baldwin Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel close to the lake
Stayed 1 night in Aug 2024

10/10 Excellent

Verenisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lush/green and clean, it made us feel we were truly away from the city and instead nestled somewhere in the forest. After a long day of walking and touring the small towns, we returned to the hotel to enjoy the steamy hot springs. Additionally, the room offered super hot water for showering (I’m not complaining, I’m glad I had hot water).This location is extremely central to everything- morning walks for coffee, 5-7 minute walk to the lake, and many restaurant options. The one negative was that the room next to us were talking loud past 11pm and at 5:30am they had the music going.
Stayed 3 nights in Jul 2024

10/10 Excellent

paula

Liked: Property conditions & facilities, room comfort
Liked it
Perfectly located for food drink and shopping. Wonderful thermal pools were wonderful. Didn’t use the teams cal but there is one as well. Beautiful landscaping also.
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen, Great Neck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the main street
Stayed 1 night in Jun 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was a good place to stay! Met all of our needs and it was nice having a restaurant onsite.
Stayed 2 nights in Jul 2024