The owners were very patient with helping me. I went in the beginning of the week by myself, with my two daughters (both under two) and was super frazzled with figuring out tv, ac, etc. I texted them with questions and they helped answer my questions immediately and helped walk me through setting up Netflix. Very polite and helpful. The place was also perfect for staying at the beach, right across the street and has a shower to rinse off afterwards. We also enjoyed the pool area, as it was super quiet and relaxing. Not a lot going on, which was nice!