4/10 Poor
Dharmesh P., Apex
17 Jan 2025
Liked: Cleanliness
Avoid this poorly managed property until further notice
DO NOT STAY HERE! - The property listing also says you have shampoo, soap, and towels provided. None of this was there. We went next door and bought our owner supplies.- It also says that the kitchen has cookware, spices, and toaster. None of this was there at the apartment.- The bedrooms say “Bedsheets” provided. Some beds did have sheets, others did not and we were missing pillows as well as comforters.- We had no towels and later found them still wet in the washing machine the next day.- We had no consistent running hot water despite multiple attempts to fix this such as only using one shower at a time or letting the hot water come out on trickle. We were told by the property manager that Panama is a third world country and we should expect some issues. This was insulting for many reasons. We took cold showers for the 4 days we were there.The first night we slept cold, dirty and very disappointed on our first night of vacation. The property manager sent someone over the next day who showed us the towels in the washer and brought one set of shampoo and conditioned for us to share in all the bathrooms. He then disappeared never to be seen or heard from. The owner and property manager also stopped responding to us and blamed us for expecting too much. Needless to say, this was a horrible experience and the owner is unwilling to refund all or a portion of the expense.
Dharmesh P.
Stayed 4 nights in Dec 2024