2/10 Terrible
Verified traveller
9 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid .. ruined day in Paris
******* Ruined my day in Paris by booking a night here. I checked in on Saturday and realized this is not really a 4 star hotel. It is run down with a smell of mold mixed with cleaning solution in all the rooms and floors. The door handle is broken and old fixtures. Some rooms don’t have heat in winter. The elevator squeaks and feels very unsafe. The bed is uncomfortable and feels cheap with springs in back.
When I arrived the carpet was wet. Only later I realize that The shower doesn’t drain and spilled all over the floor of the bathroom!
I did not want to stay here but the customer support didn’t exist! There is only one woman working at the front desk with no manager in sight. I asked for refund due to smell and condition of the hotel. After waiting with no answer the woman at the front desk said the manager only approved me for a refund of one night. I had to stay the first night or I would lose the amount I paid!!
The hotel pictures and name are different than when you book! The pictures show hardwood floors but all of the rooms have a dirty old smelly carpet.
Used toilet paper wasn’t even replace but put a stickers on the old rool. One tea bag and one coffee pod for the room 😂.
Verified traveller
Stayed 2 nights in Dec 2024
