4/10 Poor
Takahiro
Travelled with partner
2 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I called the hotel for the parking before arriving the hotel. The man said he would tell me where the parking space is when I arrive.
When I arrive, the receptionist lady pass me the map of the parking space, but, I could not find the parking lot, so, I found another parking lot by myself.
When I checked in, I was asked to pay the full amount for one night even I already paid though
Expedia. I told it to her, then she realized it’s her mistake.
When she explained this hotel is smoking free hotel, I told her that we don’t smoke. Then, she told me again, I should not smoke because there was a smoke detector in the room.
I didn’t understand why she told me because I had already told her that I didn’t smoke. For some reason, she suspected I would smoke secretly. I didn’t feel good.
Finally I passed my ID card for checking in. She forgot to return it to me. When I pointed out, she gave me back.
The room cleanness and the area around the hotel was good.
But, the service from the receptionist was poor.
Takahiro
Stayed 1 night in Nov 2024