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The Sanctuary Resort Pattaya, BW Signature Collection

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Sanctuary Resort Pattaya, BW Signature Collection

Outdoor pool, pool loungers
Lobby
Exterior
Family Suite, Multiple Beds, Balcony, Ocean View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains
Two - Bedroom Suite | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Explore the area

Map
352/430 Phra Tam Nak Soi 6, Moo 12, Nongprue, Banglamung, Pattaya, Chonburi, 20150
  • Pattaya
    1 min walk
  • Phra Tamnak Beach
    2 min walk
  • Dongtan Beach
    5 min walk
  • Utapao (UTP-Utapao Intl.)
    52 min drive

Room options

View all photos for Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

Junior Suite, 2 Single Beds, Balcony, City View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Suite, Multiple Beds, Balcony, City View (Living Room)

In-room safe, desk, laptop workspace, blackout curtains

Family Suite, Multiple Beds, Balcony, City View (Living Room)

  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Junior Suite, 1 King Bed, Balcony, City View (Living Room)

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Balcony, City View (Living Room)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Balcony, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Balcony, City View (Living Room)

Premium Suite, 1 King Bed, Balcony, City View (Living Room) | In-room safe, desk, laptop workspace, blackout curtains

Premium Suite, 1 King Bed, Balcony, City View (Living Room)

  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony, City View

Deluxe Room, 2 Single Beds, Balcony, City View | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds, Balcony, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About this property

The Sanctuary Resort Pattaya, BW Signature Collection

Luxury Pattaya hotel in Jomtien with 2 restaurants
Along with 2 restaurants, this hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site. Change of towels is available on request
The Sanctuary Resort Pattaya, BW Signature Collection offers 165 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This Pattaya hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and massages.
Our customers tell us that they can't get enough of the helpful staff at The Sanctuary Resort Pattaya, BW Signature Collection. During your stay, you're just a quick walk from Dongtan Beach. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and extended parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 5 minutes by foot from Dongtan Beach and a 5-minute drive from Walking Street
The Sanctuary Resort Pattaya, BW Signature Collection offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business centre. The luxury The Sanctuary Resort Pattaya, BW Signature Collection also features spa services, coffee/tea in common area, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 5-star Pattaya hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Oceana Restaurant – This restaurant only serves breakfast.
Rooftop Bar & Restaurant – This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, German, Russian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered extended parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 175 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Oceana Restaurant
  • Rooftop Bar & Restaurant

Family friendly

  • Dining table
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Pool loungers

Spa

  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Sanctuary Resort Pattaya, BW Signature Collection

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately THB 350 for adults and from THB 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Sanctuary Phratamnak Pattaya
The Sanctuary Phratamnuk Pattaya
The Sanctuary Resort Pattaya BW Signature Collection
The Sanctuary Resort Pattaya, BW Signature Collection Hotel
The Sanctuary Resort Pattaya, BW Signature Collection Pattaya

The Sanctuary Resort Pattaya, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 82 reviews" "
Rating 8 - Good. 32 out of 82 reviews" "
Rating 6 - Okay. 5 out of 82 reviews" "
Rating 4 - Poor. 6 out of 82 reviews" "
Rating 2 - Terrible. 2 out of 82 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Kakhaber

Liked: Cleanliness, staff & service, property conditions & facilities
Its rating is 5 star but overall it stretching poor 4 start.
Stayed 9 nights in Aug 2024

8/10 Good

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice roof top pool. But wifi in my room was terrible.
Stayed 1 night in Aug 2024

10/10 Excellent

EDWARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 10 years living in pattaya City. Still use only this particular hotel every time visiting pattaya City. Can't go wrong with location and service and overall its 10/10 for the money
Stayed 1 night in Aug 2024

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful hotel. Lovely room. However, the lobby and restaurant was way too hot. Very uncomfortable to sit there.
Stayed 4 nights in Jul 2024

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Its in a good area close to the beach
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher, Saint Cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great staff
Stayed 2 nights in Jun 2024

10/10 Excellent

Marat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no any problems with this hotel at all. Friendly staff, everyday cleaning, on the beach, stores around, taxi.
Stayed 10 nights in May 2024

8/10 Good

Tyron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a four star not 5, although it is nice, the breakfast was very basic and not really catered well for english but then again it is in thailand so i guess you cant really moan at that. The reception staff were excellent and extremely helpful but the staff in the roof bar were very slow and it took ten mins just to get a drink despite being relatively quiet. Food on the roof top was nice but expect to wait fourty mins for it. I would definitely stay there again despite its little downfalls.
Stayed 10 nights in Apr 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at The Sanctuary. Boutique style hotel with beautiful rooms and stunning rooftop pool. Handy location
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
A decent if slightly tired hotel.
Positives: 1. Pratumnak is away from the mayhem of Pattaya but close enough to get there if that’s for you. Nice quiet area, good restaurants and cafes. 2. Located very close (1 min) to the beach (and it’s a nice beach). 3. Rooftop pool area is good, pool though not large is big enough and always beds available. 4. Beautiful Yamaha Baby Grand in lobby and nice aquariums (2) with small sharks swimming during breakfast. Negatives: 1. The hotel is VERY tired and in need of refurbishment. Almost moved inside an hour of being in the room. Not 5 star, probably struggles for 4 stars. For example, constant problems with the lifts not working, decor in rooms is old, bathroom fittings worn and a few chipped tiles etc….Just felt all a bit tired. 2. Breakfast - standard omelette took 20 mins to cook! Was tasty but 20 mins??!! 2nd day went out for breakfast locally (much better). Sea view? Erm…well yep from the pool. From the rooms it’s miles off and across some ugly barren ground first. (3) 1000thb deposit taken against your plastic room key!!!! Not that you’d keep it but what a cheap “trick”. Very silly. Close enough to walk or short Bolt to Jomtien. Good bars locally though better in Jomtien. Overall - very average - much better options locally.
Stayed 2 nights in Mar 2024

10/10 Excellent

Norak

Stayed 1 night in Mar 2024

8/10 Good

Perry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but Breakfast not very good Not enough beds by pool
Stayed 15 nights in Feb 2024

10/10 Excellent

Norak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, very clean had to extend my stay due to great service
Stayed 2 nights in Feb 2024

8/10 Good

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but bathroom did have some molding and rust in and near sink area .
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 4 nights in Jan 2024

10/10 Excellent

Paul

Stayed 10 nights in Jan 2024

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Friendly staff. Clean. Modern. Close to beach and nice restaurants. Peaceful restful sleep
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful helpful staff
Stayed 14 nights in Dec 2023

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Majid

Stayed 3 nights in Dec 2023

4/10 Poor

Nora

Stayed 2 nights in Dec 2023

6/10 Okay

Iris

Stayed 7 nights in Nov 2023

2/10 Terrible

Davis

Travelled with partner
Disliked: Cleanliness, staff & service
You get what you pay for with this hotel. The location is perfect and about 5 minutes of leisurely walk to the beach. The hotel room on the contrary is quite dirty though and smells like they are masking mold with cologne. I was going to rate this stay with 3 stars even with the room being like such but, there is this bell boy there that made our stay very annoying. He kept offering transportation/ tours and was very pushy about it even after being told NO many times. Although the people at the front desk were very professional and nice, our stay was ruined because of this bell boy.
Stayed 1 night in Nov 2023