4/10 Poor
Kathy J.
2 Dec 2021
Disliked: Cleanliness
Not what I expected
First I will say, I hardly ever write reviews, but i feel I must review this property. I rented this house for 5 nights over Thanksgiving week. Move in was no problem, house appeared to be clean and ready for the 6 of us. That evening is when we noticed we were not the only ones staying there- this house has a huge cockroach problem. Cockroaches on the kitchen countertop, on the kitchen floor, in the kitchen cabinet drawers, and in the Bathrooms. Totally disgusting. I contacted the property manager (Vacasa) through e-mail, which is the only way to contact them. The message was sent to the local office and a maintenance man did come by to place roach traps in the kitchen & bathrooms. This did NOT resolve the issue. When I got up during the night to get some water, they were crawling all over the countertops. I have a video to prove this. Again, I e-mailed the property management (Vacasa) and the next day they sent the same maintenance person by to squirt something in the cracks- AGAIN, this did not resolve the issue. Image trying to prepare Thanksgiving dinner for your family, and you have to worry about cockroaches. I am appalled that the condition of this house was like this. I spent ALOT of money and it was a disaster, and embarrassing to me to have my Family living in these conditions. I have contacted Vacasa directly and have asked them to reach out to me. I have also asked for a refund. I have not heard back. In addition, the house was advertised as having bikes, many bikes as you can see from the listing, which they did have, unfortunately out of the 7-8 adult bikes, only 2 were functioning. Flat tires, broken rims, just unrideable. This was disappointing, but minor. This house is not ready to be rented! When/if they get control of the cockroach problem, fix the bikes, this would be a nice family rental. The location is great.
Kathy J.
Stayed 5 nights in Nov 2021