8/10 Good
cristian
Travelled with family
18 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. It was hard to talk to the cleaning staff as many of them did not speak English. One night our bath tub did not have hot water so we were sent to a different building to use another rooms shower. We were glad to be given that option but it was inconvenient, but we took advantage of the balcony while we were there LOL. Overall, the room was given fresh towels when we needed them and cleaned regularly. The property was clean and inviting. Check-in was easy. The pools were not crowded. Beach access was easy and a great selling point for us! Overall it was a great stay. The one main issue I had was I did book through a third party and mixed up my dates when booking. When I tried to change my dates (not the number of nights) the third party agency I booked through said this hotel would not allow me to change my booking dates even though there were rooms available for the dates I was looking for. I ended up making it work for me and my family but I wish I would have been able to change my reservation dates nonetheless.
cristian
Stayed 3 nights in Aug 2024