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Best Western Queens Hotel

3.0 star property

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Photo gallery for Best Western Queens Hotel

Bar (on property)
Bar (on property)
Exterior
Comfort Room, 2 Single Beds | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Laundry
  • Free WiFi

Explore the area

Map
Leonard Street, Perth, Scotland, PH2 8HB
  • Perth Theatre
    ‪9 min walk‬
  • Perth Ice Rink
    ‪10 min walk‬
  • St. John's Kirk
    ‪11 min walk‬
  • Perth, Scotland (PSL)
    ‪16 min drive‬

Room options

View all photos for Comfort Room, 1 Single Bed

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Front of property

Murrayshall Country Estate

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (351)
The price is €155
for 1 room
includes taxes & fees
25 Feb - 26 Feb
Murrayshall Country Estate

About this property

Best Western Queens Hotel

Eco-certified hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and concierge services are on-site. Housekeeping is available on request.
Best Western Queens Hotel offers 51 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

During your stay at Best Western Queens Hotel, you're just a quick walk from Fergusson Gallery. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Within a 10-minute walk of Fergusson Gallery and Perth Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. The eco-certified Best Western Queens Hotel also features coffee/tea in common area, concierge services, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Perth hotel is smoke free.

Best Western Queens Hotel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 7 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 7.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Queens Hotel Perth
Best Western Queens Hotel
Best Western Queens Perth
Best Western Queens
Queens Hotel Perth
Perth Best Western
Best Western Perth
BEST WESTERN Queens Hotel Perth, Scotland
Best Queens Hotel Perth
Best Western Queens Hotel Hotel
Best Western Queens Hotel Perth
Best Western Queens Hotel Hotel Perth

Best Western Queens Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 293 reviews
Rating 8 - Good. 129 out of 293 reviews
Rating 6 - Okay. 68 out of 293 reviews
Rating 4 - Poor. 29 out of 293 reviews
Rating 2 - Terrible. 16 out of 293 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Graeme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and disgusting
The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned. The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure. Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
Stayed 1 night in Mar 2022

2/10 Terrible

Craig

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
Stayed 1 night in Feb 2022

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Perfect for what we needed
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
Stayed 2 nights in Nov 2021

6/10 Okay

Garry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that. Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving. Overall, friendly staff in a hotel that is in need of an upgrade.
Stayed 1 night in Nov 2021

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western
Stayed 2 nights in Oct 2021

4/10 Poor

G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Dissatisfied
Stayed 2 nights in Oct 2021

4/10 Poor

Jim

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Isabell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Sep 2021

8/10 Good

S

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

John

Travelled with group
Disliked: Property conditions & facilities, room comfort
NOT Best Western
Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,
Stayed 2 nights in Sep 2021

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub Standard Hotel & Management
Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with Hotels.com I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from Hotels.com
Stayed 2 nights in Sep 2021

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab
Stayed 2 nights in Sep 2021

6/10 Okay

Lesley

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Weekend at races
We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️
Stayed 2 nights in Sep 2021

2/10 Terrible

Ted

Stayed 1 night in Sep 2021

4/10 Poor

Adam, Westhill

Stayed 1 night in Aug 2021

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It did its job. A bit worn down, but perfectly fine for a short stay.
Stayed 2 nights in Aug 2021

6/10 Okay

Frances Mary

Travelled with family
Liked: Cleanliness, staff & service
We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !
Stayed 4 nights in Aug 2021

2/10 Terrible

Ailsa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Western
Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open. There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed with breakfast and the room
The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.
Stayed 1 night in Aug 2021