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Starwest Apartments Alderney on Hay

4.0 star property

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Photo gallery for Starwest Apartments Alderney on Hay

Reception
In-room dining
Front of property
Indoor pool
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
193 Hay Street, East Perth, WA, 6004
  • Perth Mint
    ‪5 min walk‬
  • WACA
    ‪7 min walk‬
  • Langley Park
    ‪8 min walk‬
  • Perth, WA (PER)
    ‪18 min drive‬

Room options

View all photos for 1 Bedroom Apartment

LED TV, DVD player

1 Bedroom Apartment

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Apartment, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedrooms Standard Apartment

LED TV, DVD player

2 Bedrooms Standard Apartment

  • 45 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Standard Apartment, 2 Bedrooms

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedrooms Deluxe Apartment

LED TV, DVD player

2 Bedrooms Deluxe Apartment

  • 40 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

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About this property

Starwest Apartments Alderney on Hay

Hotel with free parking, a quick walk to Perth Mint
This smoke-free hotel features an indoor pool, a fitness centre and a coffee shop/cafe. Self parking is free. Other amenities include dry cleaning, laundry facilities and a corner/local shop. Housekeeping is available on request.
Starwest Apartments Alderney on Hay offers 62 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Beds feature premium bedding. LED televisions are featured in guestrooms. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the great public transport around Starwest Apartments Alderney on Hay. During your stay, you're just a quick walk from Perth Mint. Free self-parking, an indoor pool and a gym are available.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, convenience store and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the value of their stay
  • Within a 10-minute walk of Perth Mint and WACA
There's a coffee shop/cafe on site. Starwest Apartments Alderney on Hay offers its guests an indoor pool and a fitness centre. Starwest Apartments Alderney on Hay also features laundry facilities, dry cleaning/laundry services, and a corner/local shop. Limited free parking is available on a first-come, first-served basis.

This 4-star Perth hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate in-room dining area

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LED TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in fee: AUD 15
Late check-in subject to availability
Late check-in fee: AUD 15 for check-in between 10:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 15

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - noon)
The front desk hours vary at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: AUD 15 (subject to availability)
  • Late check-in fee: AUD 15 for check-in between 10:00 AM and noon
  • Late check-out fee: AUD 15 (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - noon
The hours at this property's front desk vary. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Alderney Apartments
Alderney Hay Executive
Alderney Hay Executive Apartments
Alderney Hay Executive Apartments Perth
Alderney Hay Executive Perth
Alderney On Hay East Perth
Starwest Apartments Alderney Hay Apartment East Perth
Starwest Apartments Alderney Hay Apartment
Starwest Apartments Alderney Hay East Perth
Starwest Apartments Alderney Hay
Starwest Apartments Alderney on Hay Hotel
Starwest Apartments Alderney on Hay East Perth
Starwest Apartments Alderney on Hay Hotel East Perth

Starwest Apartments Alderney on Hay Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1008 reviews
Rating 8 - Good. 363 out of 1008 reviews
Rating 6 - Okay. 174 out of 1008 reviews
Rating 4 - Poor. 91 out of 1008 reviews
Rating 2 - Terrible. 87 out of 1008 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable
great spot to stay will return
Stayed 2 nights in Nov 2024

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception rarely open! Couldn’t gain access to the gym as you need an additional key to get into it, and reception was closed ( all the time to try get one) Everytime you ask staff something there’s always some excuse, not great at probable solving or helping guests
Stayed 3 nights in Nov 2024

8/10 Good

SYlvia

Liked: Cleanliness, staff & service
The rom was spacious
Stayed 2 nights in Aug 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Aiden

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like, very dirty, staff very very rude
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2024

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Good place to stay. Had a lot of trouble using room key to get lifts operating.
Stayed 5 nights in Nov 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 7 nights in Nov 2024

10/10 Excellent

Kasia

Liked: Staff & service, property conditions & facilities
We really enjoyed our stay, had heard terrible stories of this place and a certain person however they no longer seem to be there. The staff were amazing and accommodating the place is so central and can walk to the city centre and Elizabeth Quays. Upside was security parking and a full apartment. The apartment itself was clean enough, the toilet and shower fans could have done with a clean and some spills on some walls could have been wiped but other than that very happy.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Such a convenient location with access to everything and a parking space. Apartment has everything you need. Price was great for all that you get. Staff were very good to interact with when booking in.
Stayed 3 nights in Nov 2024

6/10 Okay

Phee

Disliked: Staff & service
Well equipped and good for a short stay around Perth
Stayed 2 nights in Nov 2024

2/10 Terrible

Viral

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was dirty. Will never come back.
Stayed 8 nights in Nov 2024

6/10 Okay

Judith

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
No reception staff on arrival, flimsy paper sign fallen over which directs you to convenience store to check in.
Stayed 1 night in Nov 2024

2/10 Terrible

Ben

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starwest not open to let me in with no afterhours
Hi, I tried to check in on Monday evening and tried to contact the afterhours mobile number. It was turned off and I was unable to get thru to anyone via multiple calls, texts, plus contacted the landline and sent emails. No response and I was forced to seek accomodation elsewhere. It was terrible service with no follow up. I would like a full refund for the first night's stay. When I rang the afterhours number in the morning it miraculously worked so telling me there was an issue with the phone company was simply not true. The phone was simply turned off with no duty of care to any customers. Disgusting and deplorable. Then I was asked at 10am, when I had already left at 9am for business to go to the check in desk by 11.30am or they would deactivate my cards to get into the room. Ridiculously rude and aggressive behaviour. I had to give my details over the phone to avoid not being able to get into my room for a second evening. This is absolutely terrible and I will never stay here again. I would like a prompt response and refund or I wont the Hotels.com platform again either Please advise
Stayed 3 nights in Nov 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lovely young lady behind the counter was lovely
Stayed 1 night in Nov 2024

4/10 Poor

Jessie

Disliked: Staff & service
Bad wifi connection and there is no services from the property front desk despite highlighting to them. Property office reflected that there are not responsible for any booking from expedia. So disappointing with the service level. Understand that usual check-in is after 2pm but office is closed already at 3pm. This is not clearly stated in expedia before booking confirmation. This has created so much inconvience and alarm especially when we arrived in perth only at 5pm.
Stayed 4 nights in Nov 2024

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service, amenities
We have stayed in this property before, but is is now getting a bit shabby. Needs new paint and carpet. There is mold in the bathrooms and the bathrooms need proper exhaust fans. On the other hand, the location is great with enclosed parking, close to the city with free transport almost right outside the door, is quiet enough from outside noise at night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
I had no problems and room was clean
Stayed 7 nights in Nov 2024

10/10 Excellent

Elizabeth

All good
Stayed 1 night in Oct 2024

8/10 Good

katie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome accommodation
Stayed 1 night in Nov 2024

4/10 Poor

hannan, truganina

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival we were at the scenes with police due to the homeless junks causing a scene. The property has unsafe access to the public at anytime. I was threatened by a junkie on day 2 for money downstairs picking up the food at the lobby. The apartments were not cleaned well. Grease was still on the kitchen stove and oven we didnt use out of disgust. The property was not to the standard advertised. I definitely will not use again. They need to update urgently
Stayed 6 nights in Nov 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Nov 2024

8/10 Good

Margaret

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024