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Pousada Paraíso Açú

3.0 star property

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Photo gallery for Pousada Paraíso Açú

Front of property
Standard Chalet | Pillow-top beds, minibar
Lobby sitting area
Standard Chalet | Pillow-top beds, minibar
Standard Chalet | Pillow-top beds, minibar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Estrada Do Bonfim, 3511, Petrópolis, RJ, 25730-010
  • Serra dos Orgãos National Park
    ‪5 min drive‬
  • Itaipava Market
    ‪16 min drive‬
  • Mayor Paulo Rattes Municipal Park
    ‪17 min drive‬
  • Rio de Janeiro (GIG-Galeão - Antonio Carlos Jobim Intl.)
    ‪103 min drive‬

Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Pillow-top beds, minibar

Standard Room, 1 Bedroom

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Chalet

Standard Chalet | Pillow-top beds, minibar

Standard Chalet

  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 1 Bedroom

Superior Room, 1 Bedroom | Pillow-top beds, minibar

Superior Room, 1 Bedroom

  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Chalet

Superior Chalet | Pillow-top beds, minibar

Superior Chalet

  • Sleeps 5
  • 1 King Bed and 2 Single Sofa Beds

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About this property

Pousada Paraíso Açú

Riverfront pousada with sauna and outdoor pool
This pousada features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a business centre and conference space.
Pousada Paraíso Açú offers 15 accommodations with minibars and free toiletries. Rooms open to lanais. Beds feature pillowtop mattresses. Housekeeping is offered on a daily basis and in-room massages can be requested.
Recreational amenities at the pousada include an outdoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Pousada Paraíso Açú, you're just a quick walk from Vale do Paraíba. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at Paraiso Acu, a brasserie that serves Regional cuisine
  • Take a swim in the outdoor pool
  • Services include babysitting, supervised childcare and a concierge
  • On-site recreation includes a sauna, hiking/biking trails and zip-lining
  • Steps from Vale do Paraíba and a 5-minute drive from Serra dos Orgãos National Park
  • Airport shuttle service available for a fee
Pousada Paraíso Açú offers its guests an outdoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this pousada measures 100 square feet (9 square metres) and includes conference space. A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Pousada Paraíso Açú. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Petrópolis pousada.

Paraiso Acu – This brasserie specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Paraiso Acu

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Hiking/biking trails
  • Outdoor pool
  • Rock climbing
  • Sauna
  • Ziplining

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 100 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BRL 250.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 10 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: BRL 250.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Paraiso Acu
Pousada Acu
Pousada Paraiso Acu
Pousada Paraiso Acu Inn
Pousada Paraiso Acu Inn Petropolis
Pousada Paraiso Acu Petropolis
Pousada Paraíso Açú Petrópolis
Pousada Paraíso Açú Pousada (Brazil)
Pousada Paraíso Açú Pousada (Brazil) Petrópolis

Pousada Paraíso Açú Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 47 reviews
Rating 8 - Good. 20 out of 47 reviews
Rating 6 - Okay. 7 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a must see! The place is literally inside the forest with the most beautiful nature surrounding you. They have a pool that fills up with water from the purest waterfalls! The service is like no other... we felt like everything was personalized to us. We are amazed by everything and everyone at the Pousada Paraiso do Acu. Highly recommend!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

mark, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petroplolis
Excellent location and a peaceful environment . Staff was very friendly and very attentive to all our questions and needs .
Stayed 2 nights in Aug 2017

10/10 Excellent

Laura, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Paradise ..... you wonder if you will ever get there as you drive for what seems forever along windy roads but its all worth it. The hotel is a little paradise next to the mountain, come here to relax and enjoy good food, wine and hospitality ..... slow down and enjoy .... the service is incredible and the people so hospitable.

10/10 Excellent

Elizabeth, Prairie Village, KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque and relaxing
We really enjoyed staying here. The setting was spectacular, and very removed from the hustle and bustle of the city. The food in the restaurant was great, which was lucky for us, because we didn't want to drive back into town to eat somewhere else. Some other reviews say it's impossible to find, but we had little to no trouble. You do have to pay attention though. You essentially just follow the road until you're forced to turn either left or right, at which time there will be a Pousada Paraiso Acu sign telling you where to go. I would NOT advise trying to arrive at night. That does sound difficult. Be aware that the hotel does have wifi, but it's not consistent. Also, we were unable to check out before 8am because that's when the front desk opens. This wasn't a huge inconvenience, but we did have to wait about 20 minutes for them to open. The staff spoke English and were very welcoming and nice.

4/10 Poor

Raul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Henrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A vista é excelente, muito lindo. O preço da comida é bem salgado e a pousada não oferecer café da manhã já incluso na diária, foram os pontos fracos. Foi a primeira vez que fiquei num estabelecimento que não oferece esse serviço!
Stayed 2 nights in Oct 2019

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service, room comfort
Precisa melhorar!
Sentimos falta de interfones nos quartos, pelo fato de a recepção e os chalés não serem no mesmo plano, fazendo com que qualquer coisa que você precise na administração você tenha que descer e tornar a subir para o quarto, ou subir e descer através de ladeiras íngremes não pavimentadas que exigem esforço. As funcionárias são excelentes, no entanto nosso primeiro contato foi aparentemente com a dona da pousada do lado de fora da recepção por volta das 8h da manhã, antes da abertura da recepção, que só ocorre às 9h. Ela nos recebeu com um bom dia, apenas... respondemos ao bom dia, mas ela ficava nos encarando e não dizia nada... Ficamos constrangidos, pois o mínimo que se espera ao chegar em qualquer lugar que preste um serviço é que sejamos recebidos com um bom dia, seja bem-vindo ao nosso estabelecimento! Em que podemos ajudar? E isso passou longe. Ao fechar a conta descobrimos que a taxa de serviço também é cobrada em cima das diárias, o que é muito estranho vindo de uma pousada que não serve café da manhã incluída na diária, somente à la carte, ao questionar a taxa em cima da diária a atendente nos informou que o valor da taxa de serviço na diária compreendia o serviço de limpeza dos quartos. O valor da diária não cobre a limpeza do quarto? Que metodologia de negócio é esse que te vende uma diária a x valor para no final você pagar x+10% alegando não servirem café da manhã, por seguirem o modelo europeu e baixar os custos da hospedagem? Baixou ou mascarou?
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda a pousada é lindaa. Piscina incrível. A Estrada de acesso ta precisando de melhora. O restaurante é caro, e com poucas opções. Pretendemos voltar em breve!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Luiz Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Rachell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista maravilhosa!
Pousada muito boa com ótima estrutura e varias opções de atividades. Quartos limpos com decoração condizente com a pousada. Vista maravilhosa com por do sol que vale a pena conhecer!! Único ponto negativo é o acesso à pousada. A estrada tem partes de terra e e bastante estreita além de ser um pouco irregular nos últimos quilômetros. O ideal é ir para lá para aproveitar a pousada e os passeios pelo parque nacional. Além disso o restaurante vale a pena conhecer, com varias opções entre elas um fondue maravilhoso!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltarei em breve
Adorei a pousada! O atendimento foi ótimo, a comida é muito boa porém com poucas opções, a estrada é um pouco acidentada mas vale a pena ir, tenho vontade de voltar pois o lugar é lindo com várias atividades e uma ótima cerveja artesanal.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Péssima experiência! Quarto com teias de aranha, cheiro de mofo! Nada condiz com as fotos, nem a acomodação, muito menos o restaurante! A única coisa boa foi a cordialidade dos funcionários.
Stayed 1 night in Jan 2019

10/10 Excellent

JOSE AMORIM

Recomendo fortemente
Localização exuberante; funcionários prestimosos. O resto foi por nossa conta. Uma beleza.
Stayed 4 nights in Sep 2018

8/10 Good

Monique

Liked: Staff & service, room comfort
Bom, mas há problemas.
O hotel tem um atendimento ótimo. Comida boa e preços bons. Próximo ao parque da Serra dos Órgãos. Opções de trilhas e piscina de água natural. Porém, há falhas importantes. A roupa de cama estava rasgada, assim como as toalhas de piscina. No quarto havia conforto, porém havia teia de aranha na varanda. Contudo, o mais grave foi a presença de vidro quebrado ao redor da piscina. Mesmo depois de alertados, nada foi feito. Se limitaram a justoficar que havia ocorrido um casamento.
Stayed 2 nights in Sep 2018

8/10 Good

JOSE ROBERTO

Liked: Staff & service
Um lindo refugio.
Local de uma natureza exuberante, acesso requer atenção devido a precariedade do asfalto e largura das vias (transitar a noite é uma dificuldade). Café da manhã bastante variado, com destaque para o pão de queijo. Restaurante com um cardápio variado, destaque para as trutas (pratos individuais na ordem de R$ 60,00). Excelente local para quem busca tranquilidade. Internet funciona bem na recepção. Suíte standard apresenta conforto regular.
Stayed 3 nights in Jul 2018

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paraíso nas montanhas
Adoramos o paraíso Açu! É nossa terceira vez na pousada e desta vez decidimos fazer nosso casamento na pousada. O grande diferencial desta pousada em relação às demais que já fiquei em Petrópolis é que ela fica bem isolada em meio as montanhas. O serviço e a gastronomia são muito bons também. Recomendo!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização é linda, mas o acesso não é simples se você não tiver com carro próprio ou alugado. Caso a intenção seja tranquilidade e sossego é uma ótima pedida, mas se você busca o movimento da cidade ou turismo histórico indico procurar uma pousada mais central. No meu caso, queria tranquilidade e atendeu bem! Não tem wifi nos chalés
Stayed 2 nights in Jun 2017

6/10 Okay

ARIEL

8/10 Good

Gustavo, Niterói

Liked: Cleanliness, staff & service, property conditions & facilities
Bom
Estadia foi Boa. A comida do hotel era excelente mas a pousada fica muito longe do Centro de Petrópolis . Acesso somente de carro. Atendimento perfeito .

6/10 Okay

Evandro

Liked: Cleanliness
Tranquilidade
Pousada na serra dos órgãos, bem tranquila, piscina com água de "cachoeira", a sauna é a lenha e impossível utilizar e teve pouco caso dos funcionários com o problema. Fiquei 30 segundos na sauna, além dos olhos vermelhos o cheiro de fumaça me senti um churrasco.