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Holiday Inn Express Philadelphia NE - Bensalem by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Philadelphia NE - Bensalem by IHG

Premium bedding, pillow-top beds, in-room safe, blackout curtains
Property amenity
Exterior
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
1329 Bristol Pike, Bensalem, PA, 19020
  • Philadelphia Mills
    ‪3 min drive‬
  • Parx Casino and Racetrack
    ‪9 min drive‬
  • Sesame Place
    ‪16 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications, Access Tub)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications, Access Tub)

  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Room amenity

Standard Room, 1 Queen Bed with Sofa bed

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Premium Room, 1 King Bed, Jetted Tub

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express Philadelphia NE - Bensalem by IHG

Suburban hotel with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Holiday Inn Express Philadelphia NE - Bensalem by IHG offers 141 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a hydromassage showerhead, complimentary toiletries and hairdryers.

This Bensalem hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Philadelphia NE - Bensalem by IHG. During your stay, you're just a quick walk from Saint Katharine Drexel Mission Center and National Shrine. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and bicycles to rent
  • Just a 3-minute drive from Philadelphia Mills and 5 minutes from Neshaminy State Park
Holiday Inn Express Philadelphia NE - Bensalem by IHG offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 576 square feet (54 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at Holiday Inn Express Philadelphia NE - Bensalem by IHG. Self parking is free.

This Bensalem hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 576 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 10 June and close on 05 September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Philadelphia Hotel Bensalem NE
Holiday Inn Express Philadelphia NE Bensalem
Holiday Inn Express Philadelphia NE Bensalem Hotel
Hampton Inn Philadelphia Northeast / Bensalem Hotel Bensalem
Holiday Inn Express Philadelphia NE Bensalem Hotel
Holiday Inn Express Philadelphia NE Bensalem
Hotel Holiday Inn Express Philadelphia NE - Bensalem Bensalem
Bensalem Holiday Inn Express Philadelphia NE - Bensalem Hotel
Hotel Holiday Inn Express Philadelphia NE - Bensalem
Holiday Inn Express Philadelphia NE - Bensalem Bensalem
Holiday Inn Express Philadelphia Hotel
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Holiday Express Philadelphia
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Holiday Inn Express Philadelphia NE Bensalem an IHG Hotel
Holiday Inn Express Philadelphia NE - Bensalem by IHG Hotel
"Holiday Inn Express Philadelphia NE Bensalem an IHG Hotel"
Holiday Inn Express Philadelphia NE - Bensalem by IHG Bensalem

Holiday Inn Express Philadelphia NE - Bensalem by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1004 reviews
Rating 8 - Good. 314 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 53 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oksana was very gracious. Thank you. Loved the breakfast, too.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient accommodations for visiting Philly
Stayed 2 nights in Nov 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the cleanliness of the room. I was also glad to have a full complimentary breakfast, not just a fruit, with a granola bar.
Stayed 1 night in Nov 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome to the Holiday Mess Express!
The Holiday Inn Express NE Philadelphia/Bensalem is not a hotel; it’s a poorly managed disaster. If you’re considering staying here, don’t. Pitch a tent at a gas station instead—you’ll have better service and fewer headaches. The one pro? The breakfast wasn’t terrible. But everything else? A nightmare. The entire hotel reeks of marijuana, with guests treating their rooms like permanent apartments, complete with welcome mats. Room 316? A health hazard. The bathtub didn’t drain, forcing speed showers or standing in ankle-deep mystery water. The air conditioning rattled like it was falling apart, and the bathroom fan? Useless, moldy, and screeching. Saturday night, our room keys stopped working, forcing us to drag our exhausted child to the lobby. The front desk employee brushed it off with, “Oh, this just happens,” handed us one working key, and ignored the rest. When I called to complain, she hung up on me repeatedly. I had to confront her in the lobby, where she called her manager on her personal cell. The manager? Yelled at me like I caused the issues. By Tuesday, the same manager escalated the situation. After refusing to fix anything or address her staff’s behavior, she claimed I was the problem, asked me to leave, and denied a refund. The police had to get involved before I finally got my refund. Save yourself the misery and stay somewhere else instead.
Stayed 7 nights in Nov 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and well located, the room is pretty nice and Oksana, the lady at the front desk, was very kind and professional, she even helped me to sign up for IHG One Rewards.
Stayed 1 night in Nov 2024

2/10 Terrible

Patrice

Travelled with partner, Travelled with group
I booked this hotel to get ready in for my wedding and sadly the photos that they use online for the king suite with the jetted tub are a complete catfish and do not match what the room actually looks like. I thought the front desk made an honest mistake, but the hotel is extremely outdated, smells of mildew, has broken lamps, and an elevator that we got stuck in.
Stayed 2 nights in Oct 2024

6/10 Okay

Danielle

Business traveller
Liked: Staff & service
Adequate. Staff was friendly and helpful, and furnishings were new and in very good condition; bed linens were OK. But the building clearly did not receive a renovation at the same time as the remodel. So the walls and doors as well as infrastructure (a/c and heating units, elevators) are pretty rough. Room was fundamentally clean, but carpet was stained in multiple places, sink and shower unit seals looked moldy. Rough, thin facial and toilet tissue. Not a good value.
Stayed 2 nights in Nov 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not impressed with the scramble eggs. They were awful. Need to use real eggs. The rest of services were great. Would stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

Neasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there
Stayed 1 night in Nov 2024

4/10 Poor

Robert, Upper Montclair

Disliked: Staff & service
Arrived at 9 pm to check in. Waited 15 minutes for the clerk to check me in. Didn't give me a receipt after i paid. Metal barrier strips on doorframe inducates neither the facility nor its surroundings are safe.
Stayed 1 night in Nov 2024

8/10 Good

Colleen

Stayed 1 night in Oct 2024

6/10 Okay

Alanda

Travelled with family
The location was pretty convenient to travel around Philadelphia. The facility was average in comparison to the hotels are generally stay in. For the price, it is a good bargain.
Stayed 2 nights in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
property is well kept with sufficient parking
Stayed 3 nights in Oct 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Oksana was perfectly lovely and welcoming at the front desk. One of the elevators felt unreliable with the door opeing and closing multiple times before taking us where where meant to go. Weird. And the head of housekeeping being sure to be at our door ten minutes before check-out felt like unneeded pressure. Dude. We're leaving. We know.
Stayed 1 night in Oct 2024

10/10 Excellent

LATOYA

Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Very comfortable. Liked the separate bedroom. Oksana at the front desk was great.
Stayed 1 night in Oct 2024

8/10 Good

Rowland

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Sabria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was pleasant it was a great stay
Stayed 1 night in Sep 2024

10/10 Excellent

Myra Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice has everything you want wen you go to another state to visit your family an very nice staff very clean answer any questions that you ask them very comfortable stay would referral this place to anyone
Stayed 2 nights in Oct 2024

10/10 Excellent

Arbellio

Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2024

2/10 Terrible

markisha

Travelled with family
Bad experience
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Larry

Stayed 1 night in Sep 2024