6/10 Okay
Verified traveller
Travelled with family
9 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn’t stay here again
I stayed at the Sonesta from Thursday to Saturday (Nov 7-9) and wouldn’t recommend it. I called several times before about getting connecting rooms, when I arrived they said the rooms were connecting. They were not. When I went down to the front desk to tell them, one person said that queen rooms don’t connect. That was a lie because then magically there was a connecting room on the other side of mine that was a queen.
I was never able to call guest services from my room the entire stay. Your phones don’t work? When I had an issue in the night I had to use my cellphone to call. Ridiculous. There appeared to be only one person doing everything at night too, definetly short staffed.
When I arrived no one said anything about the daily 10 dollars they give you to use at the Starbucks there. (the only breakfast there) The front desk didn’t say anything, just heres your key. No training done on staff? You won’t know they have any amenities unless you read up on them because they aren’t telling you at the desk.
The parking garage attached to the hotel, another joke. They can take as long as they want to find your car but you better hurry up and get out once your in it or else face a dirty look from them.
Let’s not even discuss how understaffed they were considering it was the weekend of the Rocky Run.
But hey they were clean so if that’s all you are looking for, you might enjoy them.
Verified traveller
Stayed 2 nights in Nov 2024