2/10 Terrible
Jeanna, pittsburgh
Travelled with family
9 Dec 2024
Disliked: Staff & service, property conditions & facilities
Absolute nightmare!! The bathroom ceiling was unfinished. Someone slapped on some dry wall mud to cover what appeared to be a water leak, ceiling fan rattling so much as to come down on my head & fire sprinklers were bent. Nightstand was broken, one of the legs collapsing under it. Did not spend much time in the room because this place caters to school sports teams and lets them take over the hotel. A hockey team of about seventy kids & adults. 1st night sounded like there was a party for the kids in the rm next door. Could not hear any parents in the rm, assume there were none! Throughout the evening screaming, slamming doors, trying to open the adjoining door between our rooms, pounding on the walls. The next evening they spent running up and down the hallway playing some game. Where were the parents? I’d say about over half of them congregated at the bar downstairs. The selfserve Breakfast? another horror story. The parents Trying to “Save” all the tables for their group, throwing food on the floor and at each other, playing with the soda fountain, chasing each other around the dinning room, screaming across the table I was sitting at. No one in the hotel did anything. When I complained to the women at the desk, she told me she only works there she doesn’t have to do anything & what would I like her to do? How about asking the person in charge of the group to take control of their children, if they don’t listen and you’ve lost total control of your hotel,call the police!
Jeanna
Stayed 2 nights in Dec 2024