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The Quay Boutique Hotel

4.5 star property

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Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Breakfast included
  • Parking included
  • Room service

Explore the area

Map
277 Sisowath Quay, Phnom Penh
  • Royal Palace
    ‪6 min walk‬
  • Central Market
    ‪14 min walk‬
  • NagaWorld Casino
    ‪2 min drive‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪30 min drive‬

Room options

View all photos for Panoramic Suite, 1 King Bed, River View

Panoramic Suite, 1 King Bed, River View | Minibar, in-room safe, blackout curtains, soundproofing

Panoramic Suite, 1 King Bed, River View

  • 60 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Quay Boutique Hotel

Luxury Phnom Penh hotel connected to the convention centre, steps from Riverside
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and free train station pick-up. Additionally, a rooftop terrace, a coffee shop/cafe and Access to hot tub are on-site.
The Quay Boutique Hotel offers 16 air-conditioned accommodations with minibars and a safe. This Phnom Penh hotel provides complimentary wired and wireless Internet access. Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Rollaway/extra beds (surcharge) are also available.
Recreational amenities at the hotel include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
With your stay at The Quay Boutique Hotel, you're connected to the convention centre and just a quick walk from Riverside. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Riverside and 6 minutes on foot from Royal Palace
  • Free train station pick-up shuttle service
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

Business amenities include a business centre and limo/town car service. A hot tub, a rooftop terrace, and spa services are also featured at the luxury The Quay Boutique Hotel. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Self parking is free.

This 4.5-star Phnom Penh hotel is smoke free.

Guests are served a free full breakfast. An additional breakfast is available daily for a fee.
Chow – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chow

Things to do

  • Hot tub

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • On a river
  • On the boardwalk/promenade
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Quay Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per vehicle (one way)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The Quay Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Quay Boutique
Quay Boutique Hotel
Quay Boutique Hotel Phnom Penh
Quay Boutique Phnom Penh
Quay Hotel
Quay Hotel Phnom Penh
Quay Phnom Penh
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh
The Quay Boutique Hotel Hotel
The Quay Boutique Hotel Phnom Penh
The Quay Boutique Hotel Hotel Phnom Penh

The Quay Boutique Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 187 reviews
Rating 8 - Good. 76 out of 187 reviews
Rating 6 - Okay. 29 out of 187 reviews
Rating 4 - Poor. 14 out of 187 reviews
Rating 2 - Terrible. 10 out of 187 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quay Boutique Hotel was closed, And the building was for sell.
Stayed 7 nights in Jan 2023

10/10 Excellent

Tyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Nice hotel along the water. The breakfast is really good with lots of options! I would stay here again
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, room smelled like sewage. Asked for another room, this time placed into a room that smells like cigarettes. White sheets with visible stains. mosquitos everywhere. Poorly stocked amenities, no toilet paper or shower gel. NOT a 4* property.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and always willing to help you with anything. Great stay.
Stayed 8 nights in Jan 2020

10/10 Excellent

Patchanok

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location with nice staffs service Recommend for family
Stayed 2 nights in Nov 2019

6/10 Okay

Alvin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place
I did not enjoy my stay at all. it was an bad experience. i do not recommend.
Stayed 1 night in Nov 2019

8/10 Good

Travis M

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation Renovation Bad condition Dusty Pollution
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic designed rooms right on the riverside
A real nice modern large room with contemporary design and all comforts one can think of. Only problem was they were not able to fix the hot water supply in the shower. It was Luke warm not hot.
Stayed 8 nights in May 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Wayne D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.people..
Stayed 1 night in Feb 2019

10/10 Excellent

Wayne D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.hotel
Stayed 2 nights in Feb 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We had arrived very late due to a delayed flight. Furthermore, we had lost our wallet and had to call internationally to inform our banks. The staff was extremely helpful, allowing us to use his own personal phone to call. The room was extremely clean and felt great.
Stayed 1 night in Aug 2018

6/10 Okay

B, NZ

Liked: Cleanliness
Great location
This hotel had a great location. I was originally booked into the Standard room which had many issues. (leaky shower, smelly fridge & belonging got locked into the safe many times). The bed was also very hard & uncomfortable. Staff were ok. I asked to change rooms, & was told none were available. I contacted my travel agent who then was able to request that I was upgraded to the suite. Suite was much larger & definitely a lot better than the standard room! After the room change, the staff were then very lovely & helpful.
Stayed 23 nights in Jun 2018

8/10 Good

Charles, Elwood Australia's

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Excellent location poor breakfast
Stayed 3 nights in Jun 2018

8/10 Good

JOHN

Liked: Cleanliness, staff & service
Better than other others in the area.
Nice beak and view for business travel. Only book the bigger room or you won’t be happy. This hotel room need more lights. Pretty dark as the lights are only in one end. Of the long room and none in the bathroom.

6/10 Okay

Mao

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, excellent room with shower and bath, I like this place so much I’ve booked another 2 nights when I return to Phnom Penh
Stayed 2 nights in Jan 2018

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Great Location and wonderful staff.
Great location and super-friendly and attentive staff make this place a winner. Rooms are contemporary, but in deed of a bit of a refurbishment, but for the price and the location, they are one of my go-to's in PNH.
Stayed 2 nights in Oct 2017

2/10 Terrible

haagera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mosquito-infested, ill-maintained, filthy hotel
This hotel is so dirty, so infested with mosquitoes, so rundown, that I wouldn't recommend it to anyone. The stuff are bored and tired and couldn't care less, and repeated requests to clean or treat the place for mosquitoes, leave you being treated like you are a difficult nag. To top it off, I came back one day to my room and found a smashed soap dispenser on the shower floor, and they without my consent and fraudulently charged my credit card $20 for it. Their are plenty of nice waterfront hotels in Phnom Penh. Take your pick can stay elsewhere.
Stayed 4 nights in Jan 2018

6/10 Okay

Emma, Philadelphia

Liked: Cleanliness, staff & service
Good location, okay rooms
Location: Perfect, across the street from the river and just a block away from the palace/silver pagoda. Walking distance to Wat Penh. Rooms: Very, very loud. We were in the back and could hear everything in the hallway, the blasting TV next door as well as what sounded like a dog fight for a couple hours during the night - and that was with ear plugs in. The room itself is nice looking, but everything appears like it was put in by an amateur. Breakfast: Decent, variety of options. Rooftop: Nice and underrated in other reviews! The pool is very lovely, if a little cold in January, and the view is perfect overlooking the river. The bar was in fact open (starting @ 5 pm) and the staff helpful. We had the top to ourselves both Tuesday night and Wednesday afternoon when we were looking to escape the heat. There was no scum to be found and it was perfectly clean. Staff: Helpful with arranging airport pickup/tuk tuks, if not a little pushy for booking tours through them (killing field anyone?). They would not give us restaurant recommendations, telling us that we could make our own choice, which I found to be odd as we had just arrived to the city. Our taxi driver from the airport said the same thing and told us he did not like the city, again which seemed odd. Food: Decent western food and drinks. Drinks are reasonably priced while food is not. You get a minor discount upon checking in which helps.
Stayed 2 nights in Jan 2018

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017