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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed) | Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Outdoor pool
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Housekeeping
  • Breakfast included
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Phoenix Mountains Preserve
    6 min drive
  • Wrigley Mansion
    7 min drive
  • Piestewa Peak
    8 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    16 min drive

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western InnSuites Phoenix Hotel & Suites

Phoenix hotel in Camelback East with free breakfast and fitness centre
An outdoor pool, a fitness centre and Access to hot tub are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western InnSuites Phoenix Hotel & Suites gets high marks from our customers. During your stay, you'll be close to Biltmore Fashion Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 13 minutes by car from Phoenix Convention Center and 7 minutes from Biltmore Fashion Park
  • Dogs welcome for a fee (restrictions apply)
Best Western InnSuites Phoenix Hotel & Suites offers its guests an outdoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at Best Western InnSuites Phoenix Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free full breakfast daily from 6:30 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1007 reviews" "
Rating 8 - Good. 299 out of 1007 reviews" "
Rating 6 - Okay. 129 out of 1007 reviews" "
Rating 4 - Poor. 56 out of 1007 reviews" "
Rating 2 - Terrible. 42 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chansak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and well equipped room.
Stayed 1 night in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Very clean and contemporary lobby and room. Comfortable beds, nice shower. Nice breakfast included. We did not have a chance to use the pool or jacuzzi but we’re happy they had them. Would definitely stay there again.
Stayed 2 nights in Sep 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

James

Disliked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Wonkyun

Stayed 1 night in Sep 2024

10/10 Excellent

Isac

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a business trip and when checking in they informed us that they didn’t have WiFi. We wanted a refund as we can’t work from our room without WiFi.
Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for temp place when moved
The room was a standard room. One of beds was kind of collapsed a bit and the room Wi-Fi was out, other than that it’s a good place priced fairly.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Nisheeth

Disliked: Staff & service, amenities, property conditions & facilities
Receptionist (an African American lady, don’t remember the name) was frowny faced, not happy I interrupted her lounging on the couch to be checked in. Got a room next to housekeeping supplies room, non stop banging of door and rolling of carts since 5 am. That in addition to coyotes howling, didn’t get much sleep. Breakfast was ok. Won’t stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Clifford

Stayed 3 nights in Aug 2024

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This does the trick but a little upkeep in the bathroom of the room we stayed in would be helpful.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeffrey

Stayed 2 nights in Sep 2024

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was terrible. Coffee machine not working. Food options empty. Room bathroom very small. Ice machine not operable. Staff was pleasant, though.
Stayed 2 nights in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 5 nights in Sep 2024

2/10 Terrible

Tim

Stayed 1 night in Sep 2024

4/10 Poor

Perry Lee

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The shower was disgusting and looked moldy.
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Susan

Travelled with partner
Disliked: Property conditions & facilities
We have stayed at this hotel before, and found it to be a good value. We were rather disappointed this time. There was no coffee available over the weekend, and the complimentary breakfast was paltry - they ran out of everything before 8am, and didn't replenish it. The pool was decent, although the towels provided were kind of a joke. The entire facility could use some TLC. I'll think twice before I stay here again.
Stayed 4 nights in Sep 2024

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Maybe I caught them on a bad week. The reviews you're seeing about no wi-fi in the rooms are accurate as of 9/5/24, and cell reception there is poor, so even turning your phone into a hotspot may not work. One of the hotel staff assured me that problem is going to be resolved within a week. The other thing that I frankly have never seen anywhere was that the breakfast setup -- which was actually well above average on my first morning -- had NO coffee or juice to drink (other than cranberry juice) for two consecutive days. The only choices were cranberry juice (does ANYONE like cranberry juice?) or water. Disappointing. Finding anyone at the front desk was a hit or miss proposition. And the reason I know that is because I had to go back to the desk THREE times in four days to get my room key reset. I'm very careful not to store the key/card near my cell phone, so the failure was not mine. I will look elsewhere next time. Which is too bad, because it's a superb location -- easy in, easy out, close to major highways, the neighborhood seemed OK, VERY comfortable bed and pillows, and the property was quiet at night. Generally speaking, I've had decent stays at Best Westerns (I work for a non-profit and am always seeking moderately priced locations); perhaps I just caught this particular one on a bad week. But if you need wi-fi in your room, MAKE SURE TO CALL AHEAD and see if they have resolved that problem.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mirene

Stayed 4 nights in Aug 2024

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance at the parking lot, its not save, it's very tiny, small. Everything else is perfect.
Stayed 4 nights in Aug 2024