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DoubleTree by Hilton Phoenix North

4.0 star property

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Photo gallery for DoubleTree by Hilton Phoenix North

Bar (on property)
Exterior
Premium bedding, down duvets, in-room safe, desk
Lobby
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
10220 N Metro Pkwy E, North Mountain, Phoenix, AZ, 85051
  • Metrocenter
    ‪8 min walk‬
  • Castles N' Coasters
    ‪11 min walk‬
  • Rose Mofford Sports Complex
    ‪17 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪22 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Hearing)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Room, 1 King Bed, Patio | Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Patio

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Patio

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Patio

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed

  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Patio

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Patio

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hyatt Place Phoenix -North

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.5 out of 5, Good, (1005)
The price is €245
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Place Phoenix -North

About this property

DoubleTree by Hilton Phoenix North

Suburban Phoenix hotel in North Mountain with free parking
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
DoubleTree by Hilton Phoenix North offers 284 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. Televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

DoubleTree by Hilton Phoenix North's great location gets high marks from our customers. During your stay, you're just a quick walk from Metrocenter. Free WiFi in public areas, free self-parking and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 1-minute drive from Castles N' Coasters and 6 minutes from Arizona State University-West Campus
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 14004 square feet (1301 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Phoenix North. The hotel can provide concierge services and wedding services. Self parking is free. The property offers extended parking privileges.

This Phoenix hotel is smoke free.

DoubleTree by Hilton Phoenix North has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14,004 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 13 2024 to August 31 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 10 January 2025 to 31 August 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 6 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Metro Plaza
Metro Plaza
Metro Plaza Hotel
Metro Plaza Hotel Phoenix
Metro Plaza Phoenix
Brixton Phoenix North
Radisson Phoenix North
DoubleTree Hilton Phoenix North Hotel
DoubleTree Hilton Phoenix North
Doubletree By Hilton Phoenix
DoubleTree by Hilton Phoenix North Hotel
DoubleTree by Hilton Phoenix North Phoenix
DoubleTree by Hilton Phoenix North Hotel Phoenix

DoubleTree by Hilton Phoenix North Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 539 out of 1111 reviews
Rating 8 - Good. 251 out of 1111 reviews
Rating 6 - Okay. 148 out of 1111 reviews
Rating 4 - Poor. 80 out of 1111 reviews
Rating 2 - Terrible. 93 out of 1111 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not trust the pictures!!!! This place is so run down. Many things out of order, unavailable or broken. The pool is drained and closed. Ice makers out of order. They advertise wine (i NEEDED something after checking into this dump after traveling all day to ease the pain)but of course they were out of stock. The view from my window was 13 homeless people and barking dogs. I could here the people in the toom next to me when they whispered or sneezed. The rooms are awful. Coffee maker is arms reach from the toilet, no locking door bathroom privacy. Smells like stale cigarettes and bleach. Very sketchy area, definitely no safety. The lounge outdoor areas were caution taped off and everything in general is just dated. They polished a turd.If it wasnt so late when i checked in, Id have immediately left and found something else. Very disappointed considering most hiltons ive stayed at are amazing and have high standards. Zero stars!
Stayed 3 nights in Nov 2024

8/10 Good

Michael, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Audra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

KEVIN R

Stayed 1 night in Oct 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Kelli

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The man at the front was rude and didnt offer cookies. I needed the room for one more hr and they wouldnt let me een though it was Monday and no one was checking in!
Stayed 1 night in Nov 2024

8/10 Good

EDGAR R

Disliked: Property conditions & facilities
Very old and poor restaurant service
Stayed 2 nights in Nov 2024

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was out of service when website said it was offered. Shower was out of order last night and check out morning. Drain was spewing out black stuff and by the morning water was flooding. Let front desk know but was told Manager was not in and could not do anything about it. Morning front desk attendant was rude and wanted nothing to do with our concern. Area is bad with people doing drugs in surrounding parking lots. I would not offer this hotel on expedia. Felt unsafe.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price but it’s a little dated.
Stayed 1 night in Nov 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic customer service during my stay. Fast and efficient with every request. Will definitely come back when in Arizona. The property is safe with security present in parking lot.
Stayed 3 nights in Nov 2024

8/10 Good

Hugo Mauricio

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The surrounding are seems abit rough lots of strange people around the front and parking lots don’t seem safe at all.
Stayed 4 nights in Oct 2024

8/10 Good

Preston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy accessible and well maintained
Stayed 4 nights in Oct 2024

2/10 Terrible

Jay

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Unfriendly staff
The staff was pretty unfriendly. That will be my last time staying at this location. I rather pay more and stay at Drury Inn. I would avoid this place.
Stayed 1 night in Oct 2024

6/10 Okay

Jesus

Stayed 1 night in Oct 2024

2/10 Terrible

richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty old
Stayed 2 nights in Oct 2024

10/10 Excellent

haydee

Stayed 2 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time
It was a great stay. The local of the hotel was amazing.
Stayed 3 nights in Oct 2024

6/10 Okay

Giselle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 4 nights in Oct 2024

10/10 Excellent

Argenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Misty, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff and very pleasant stay.
Stayed 2 nights in Oct 2024

8/10 Good

Amy and Dan

Liked: Cleanliness, staff & service, room comfort
Excellent customer service!
Five stars on customer service! Hotels.com did not send our reservation over to the hotel so when we showed up there was no room for us!! Juan was amazing and took good care of us! Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. Rooms were perfect. Highly recommended.
Stayed 2 nights in Oct 2024

8/10 Good

Stephanie, Lusby

Disliked: Property conditions & facilities
The cookies are always great but this property is old and in need of improvement.
Stayed 1 night in Oct 2024