6/10 Okay
Amber F.
14 Dec 2024
Okay Stay
My husband and I stayed with our 5 year old son for a week long vacation. We had never been to AZ before but this house proved to be a good location to everything we wanted to do. Many nearby hikes and easy to get to Phoenix. The house held us well and my son and husband loved the game room.
I rented this particular house because of the pool/hot tub knowing my son would love the slide and heated pool. Unfortunately when we got there at 4:30pm the day of check in the pool maintenance was there and the pool was green. I contacted the owner and she said the previous renters left the heat on for a week in the pool and the guy would get it fixed. While I understand that is out of her control being states away, I think it should be a lesson learned to have your pool maintenance people there BEFORE check in and if there is a problem, to let your renters know before they walk in the door to a green pool. This was disappointing so I checked in with her everyday after that letting her know the pool was still green even though the pool maintenance had dumped gallons of chemicals in. I just kept hearing that it was the previous people’s fault and was even offered to move to a different house if I wasn’t happy by day 3. We checked in on Saturday and finally by Wednesday afternoon the pool was clear. We were refunded for the pool charges but still disappointing and I can’t leave 5 stars as I wouldn’t have chosen this house had I known we wouldn’t be able to use the pool for 1/2 the stay
Amber F.
Stayed 7 nights in Nov 2024