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Hilton Garden Inn Surprise Phoenix

3.0 star property

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Photo gallery for Hilton Garden Inn Surprise Phoenix

Lobby
In-room safe, desk, laptop workspace, blackout curtains
Terrace/patio
Reception
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot tub
  • Breakfast available

Explore the area

Map
16601 North Stadium Way, Surprise, AZ, 85374
  • Surprise Stadium
    ‪12 min walk‬
  • Sun Village Golf Course
    ‪20 min walk‬
  • Banner Del E Webb Medical Center
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪45 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Surprise by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, (1001)
The price is €321
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Holiday Inn Express Surprise by IHG

About this property

Hilton Garden Inn Surprise Phoenix

Suburban hotel with fitness centre and 24-hour business centre
This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Hilton Garden Inn Surprise Phoenix offers 124 air-conditioned accommodations with MP3 docking stations and a safe. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Surprise Phoenix. During your stay, you'll be within walking distance of Surprise Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Surprise Stadium and 15 minutes from Peoria Sports Complex
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Garden Inn Surprise Phoenix offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 1323 square feet (123 square metres) and includes conference space. The business-friendly Hilton Garden Inn Surprise Phoenix also features a garden, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Surprise hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Hilton Garden Inn Surprise Phoenix has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 18.99 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,323 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • MP3 dock
  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.99 for adults and from USD 10.00 for children
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Surprise Phoenix Hotel
Hotel Hilton Garden Inn Surprise Phoenix Surprise
Surprise Hilton Garden Inn Surprise Phoenix Hotel
Hotel Hilton Garden Inn Surprise Phoenix
Hilton Garden Inn Surprise Phoenix Surprise
Hilton Garden INN Surprise Arizona
Hilton Garden Inn Hotel
Hilton Garden Inn
Hilton Garden Surprise Phoenix
Hilton Garden Surprise Phoenix
Hilton Garden Inn Surprise Phoenix Hotel
Hilton Garden Inn Surprise Phoenix Surprise
Hilton Garden Inn Surprise Phoenix Hotel Surprise

Hilton Garden Inn Surprise Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 410 out of 529 reviews
Rating 8 - Good. 81 out of 529 reviews
Rating 6 - Okay. 18 out of 529 reviews
Rating 4 - Poor. 13 out of 529 reviews
Rating 2 - Terrible. 7 out of 529 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karlos

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean Hotel. Only downfall is the restaurant it there was only 1 person working the bar and the reataurant to take orders. Also, in the morning at 6am no one was at the front desk when i wanted to check out i had to wait baiut 10 minutes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Deborah, Bonita Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway or main thoroughfares. Area very well lit with ample parking for all guests. All staff personally friendly and attentive to requests. Maintenance needed to be called for toilet clog. Arrived in minutes of hanging up the phone.
Stayed 5 nights in Nov 2024

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property no issues at all. Everyone was very nice.
Stayed 1 night in Aug 2024

10/10 Excellent

linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Laurie

Stayed 7 nights in Oct 2024

2/10 Terrible

Dalton

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hands down the worst hotel I've ever stayed in. $75 pet fee was outrageous, the beds are like sleeping on gravel. Our bathroom door took a ton of force to open and close (sliding door) To top it off, they want $18 for breakfast! PER PERSON! I looked at the food and it looked like typical hotel continental breakfast fare. Instant eggs, overall gross stuff. It's ok if it's free, but we decided to have an actual breakfast for far less than $18 per person. This hotel doesn't deserve the Hilton name, poorly ran, poorly maintained, overpriced.
Stayed 3 nights in Oct 2024

8/10 Good

Robert

Nice hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed room, very clean, modern. Enjoyed our stay here. Great value for a room this nice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to the Surprise Tennis & Racquet Complex for the Nationals tournament.
Stayed 3 nights in Oct 2024

8/10 Good

Daniel Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Trey, Waynesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service EVER
It’s always amazing. I always stay at the Hilton Garden Inn in Surprise. The service is always professional, courteous, and respectful.
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Have stayed here before and will stay here again. Clean comfortable room and walking distance to The Rangers Training facilities and ballpark.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brent

Stayed 2 nights in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tnia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very helpful staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations. Would be nice if bottles of water were not price gouged at $3 each though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ! It was clean and very well maintained!
Stayed 1 night in Oct 2024

10/10 Excellent

Vincent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there on business, good food options, bar on site is on point, clean rooms modern look and friendly staff
Stayed 2 nights in Sep 2024

10/10 Excellent

Keiko

Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super property, really nice, more than I expected. Really enjoyed my stay. I would absolutely stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ken

Travelled with family, Business traveller
Good location, clean, new, restaurant on property and most importantly a great staff.
Stayed 1 night in Oct 2024