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HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

2.0 star property

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Photo gallery for HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets
Exterior
Studio, 1 King Bed, Non Smoking (Larger Room) | Free WiFi, bed sheets
Lobby
Free WiFi, bed sheets

Reviews

4.2 out of 10

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
11211 N Black Canyon Hwy, Phoenix, AZ, 85029
  • Castles N' Coasters
    ‪4 min drive‬
  • Arizona State University-West Campus
    ‪5 min drive‬
  • Grand Canyon University
    ‪11 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking (Larger Room)

Free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room) | Free WiFi, bed sheets

Studio, 2 Double Beds, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
2.1 out of 5, (1007)
The price is €84
for 1 room
includes taxes & fees
6 Apr - 7 Apr
HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

About this property

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Hotel in Phoenix with free parking
Along with an outdoor pool, this hotel has laundry facilities and free self-parking. WiFi in public areas is free. Additionally, multilingual staff assistance, a banquet hall and a vending machine are on-site. Weekly housekeeping is available.
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature free toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops and microwaves. Rooms have partially open bathrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

During your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway, you'll be within walking distance of Castles N' Coasters. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, laundry facilities and multilingual staff
  • 11 minutes by car from Grand Canyon University and 10 minutes from Happy Valley Towne Centre
As a guest of HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway, you'll find an outdoor pool, a vending machine, and multilingual staff. WiFi is free in public spaces. HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway also features laundry facilities and pool umbrellas. Self parking is free.

Smoking is allowed in designated areas at this Phoenix hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.
This property allows guests 18 or over to check in with valid military ID.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20.00 (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM
  • Up to 3 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crosslands Phoenix Metro Black Canyon Highway Hotel
Crosslands Metro Black Canyon Highway Hotel
Crosslands Phoenix Metro Black Canyon Highway
Crosslands Metro Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway Hotel
HomeTowne Studios Black Canyon Highway Hotel
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Black Canyon Highway
Extended Stay America Phoenix Metro Black Canyon Hwy.
Towne Stuos Black Canyon High
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway Reviews

Reviews

4.2
Rating 10 - Excellent. 128 out of 1006 reviews
Rating 8 - Good. 78 out of 1006 reviews
Rating 6 - Okay. 86 out of 1006 reviews
Rating 4 - Poor. 123 out of 1006 reviews
Rating 2 - Terrible. 591 out of 1006 reviews

4.0/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Angell

Stayed 3 nights in Dec 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It had bed bugs, roaches, everything was dirty, bathroom without paint, toilet with black ring, beds supper uncomfortable that you could feel the springs with your hands, some guest actually lives there for months, and even changes room when it’s cheaper and heard they clean it themselves after they transfer room. Hotels.com called them and told them not to charge me and they still did even though I didn’t sleep there and rented another Hotel for that weekend
Stayed 2 nights in Dec 2024

2/10 Terrible

Stephanie, Sierra Vista

Disliked: Staff & service, property conditions & facilities
Rather not.
Stayed 3 nights in Dec 2024

2/10 Terrible

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
First room heater didnt work and mirror was cracked and leaking faucet 2nd room toilet was backed up amd remote to tv broken comforter had holes in it the 3rd room No comforter or pillows Front desk.agent was nice and helpful moved us got us a comforter and pillowes. Maintenance amd house keeping doesn’t do their job. Front desk agent was very nice and understanding. Yeah it was 63 honestly i wouldn't have paid that if id known. Maybe 25 dollars id pay. Management needs to step up. Hotel is only good for people on drugs and people looking for Furburgers.
Stayed 1 night in Dec 2024

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

Abrion

Stayed 1 night in Dec 2024

2/10 Terrible

Tara

Stayed 1 night in Oct 2024

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My roon 272 it was full of cockroachs, i went to front desk to ask for another room but no more available it was very bad, we had to sleep with the lights on all nite
Stayed 1 night in Dec 2024

2/10 Terrible

ELOY ANTONIO

They could not provide me with a t Room. Please contact me
Stayed 1 night in Dec 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in the room. In the bathroom, there was a hole in the wall in the corner where the roaches were coming out of. There were no garbage cans in the room.
Stayed 1 night in Dec 2024

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty dirty rooms
The experience was horrible...first off the first room I checked into 352 was not clean bed looked slept in floors dirty and a fast food sack on the table. Second room I checked into 367 the bed look slept on, floors dirty no towels in room and a empty liquor bottle on counter and one pillow...I noticed on Wednesday they took my $100 deposit and I want a reimbursement
Stayed 1 night in Dec 2024

2/10 Terrible

Ricardo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches running around the kitchen and bathroom, some dead other alive.
Stayed 2 nights in Nov 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is absolute disgusting
We found out when we got there that theres an 100 dollar deposit for the room, which cost more than the actual room itself. It smelled like smoke and had cigarette burn stains on every surface. There were holes in the walls, and the bathroom was disgusting. We had to wait for over 4 hours to get towels since there weren't any in the room.
Stayed 1 night in Dec 2024

2/10 Terrible

Jammie, Las Vegas

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to definitely cancel our stay. We checked in and they gave us room 104 which the door very bent and very damaged, there where no linens, blankets, air condition was not getting cold, it smelled like smoke which should have been smoke free. The outside smelled like urine. We felt very unsafe. We got moved to room 269, the door looked damage again, blanket was stained with something. Room smelled musky and mildew (very unhealthy). Felt again very unsafe for ourselves and we didn't know if our vehicle would be broken into. There were cars watching us for a while before they left. We would be asking for a full refund. We immediately booked another hotel due to this. Feeling unsafe wasn't the way we wanted to be.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

2/10 Terrible

Julia

Disliked: Property conditions & facilities
We had our Prius breaked down half way to the hotel. The tow truck came after1 and a half and took us to prius dealership at 11 pm and at 11:20 we were left at by the courteous driver at Red Roof. Everything was locked; nobody to answer or open the door. We were with all our luggages, tired and frustrated in the middke of the night. Very unhappy and appalled by the situation. We request a refund.
Stayed 1 night in Dec 2024

6/10 Okay

kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overcharged and deposit not returned
Our stay was good to begin with but ended bad.I checked in with my son and his support cat.Everything went fine at check-in, informed them of the pet, advised I had paperwork for him as a support animal and paid the fees. Due to repair work on our home I had to extend our stay several times. The lady that helped us at check in and helped us the first two extensions was very nice and convinced me to extend directly through them when needed instead of on hotels.com and I would still get the discounted rate. She provided that discounted rate those first two extensions. The third time the manager was on duty, and not give me the discounted rate and advised we could not have my sons support animal stay because they do not allow any pets other than dogs. I said I understood and had the cat stay with family elsewhere. The 4th extension the manager again did not give me the discounted rate so we ended up moving to a new Hotel chain. I was told I would get the deposit that was charged on my card at time of check-in Within three to five business days. I gave it 10 business days and still did not get my deposit back. To this day I still have not received the deposit.
Stayed 1 night in Nov 2024

6/10 Okay

DeAnna

Liked: Staff & service
It was alright. However i was supposed to get my deposit back and havent received it and the manager wont call me back after leaving messaged.
Stayed 1 night in Nov 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
extremely dirty -filthy bathroom, bed sheets filled with multiple cigarrette burns,
Stayed 1 night in Nov 2024

10/10 Excellent

priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Briana

Stayed 1 night in Nov 2024

6/10 Okay

michael

Liked: Cleanliness, staff & service
People in parking lot
Stayed 8 nights in Nov 2024

4/10 Poor

Giovanni

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024