19 Jan 2020 by Vinpearl Resort & Golf Phu Quoc
Dear Guest, Thank you for your time you spent to review our hotel concerning your recent stay at our resort. We feel so sorry that we didn't meet your expectations at your recent stay at our resort. We do hope to welcome you again soon at the near future to give us the chance to touch the improvement in service at our lovely resort. Best regards, Vinpearl Resort & Golf Phu Quoc
15 Nov 2023 by B. Lo
Dear guest,Thank you for staying with us. We are delighted that your stay sounds so perfect! Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Regards,Bensum LoDirector of Rooms
The following facilities or services will be unavailable from September 12 2024 to December 31 2024 (dates subject to change):
Step outside to unwind on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sheraton Phu Quoc Long Beach Resort such as a water park (surcharge) and a complimentary children's club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury resort also offers an outdoor pool, a children's pool and a steam room. Self parking is free. This 5-star Phu Quoc resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sheraton Phu Quoc Long Beach Resort offers 459 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries. This Phu Quoc resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Wok & Curry – Overlooking the garden, this restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
Daily Social – This poolside buffet restaurant serves breakfast, lunch and dinner. Open daily.
&More by Sheraton – On-site bar. Happy hour is offered. Open daily.
Pool Bar – On-site bar. Open daily.
24-hour room service is available.
A private beach and a water park (surcharge) are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the resort's full-service spa, Sheraton Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Birth certificates for children must be presented at check-in. In the absence of birth certificates, child ages will be determined based on their height.
The property provides airport shuttle pick-up service. Guests must contact the hotel with their flight details at least 5 days prior to arrival to arrange pick-up. Fees may apply for any changes to arrangements within 72 hours of arrival.
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.