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4.1 out of 5

"Everything the location the staff the pool the airconditioning being on all the time " More

By a verified traveller on Tue 21 Jan 2020

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Superior City View - Room only

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premier Waterfront

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Suite, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior City View - Breakfast

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Deevana Plaza Phuket. During your stay, you're just a quick walk from Patong Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Phuket Cafe
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • 8 minutes by foot from Patong Beach and a 2-minute drive from Bangla Road

Deevana Plaza Phuket ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Deevana Plaza Phuket

Everyone (4) Couples (11) Family (5) Friends (2) Other (4)
5 out of 5
Everything the location the staff the pool the airconditioning being on all the time

Posted by on 21 Jan 2020

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Comment from Hotel Management

22 Jan 2020 by Darunee K.

Thank you very much for sharing you experience at Deevana Plaza Phuket Patong and for taking the time to rating us. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,

5 out of 5

Very good hotel eg room swimming pool breakfast

Have visited phuket 3 times in patong . The beach is 8 mins walk . Patong has everything to offer beach clean sea shopping centre restaurants bars and good massages spa's

Posted by , from uk on 18 Mar 2018

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Comment from Hotel Management

21 Mar 2018 by Darunee K.

We very much appreciates your rating score. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one.

5 out of 5

Well appointed and comfortable room

Pros: Modern well equipped room. Large balcony with great views of the pool (deluxe pool view). Good air con that actually worked
Cons: Water temperature could be a bit hit and miss but was generally ok
Location: Within walkling distance of central patong & Bangla night road. Hard Rock Cafe 2 minutes walk away.

Posted by , from London on 4 Nov 2016

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Comment from Hotel Management

9 Nov 2016 by Darunee K. (E Commerce)

Thank you very much for choosing our Deevana Plaza Phuket Patong and taking the time to give us a feedback with appreciates score. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

5 out of 5

Gorgeous vacation place

Vera good location, delicious food, Bed very comfortable, and very nice room. Will go back there for my next stay

Posted by on 29 Mar 2016

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5 out of 5

Lovely Hotel, highly recommeded.

The hotel is in a convenient location, near the beach and shops. Staff are friendly and helpful. Plenty of sun loungers and the towels are free for use around the pool. Food fantastic. Couldn't say anything bad about this hotel, prices were high because we had to move from another dreadful hotel at the last minute but this is to be expected during peak season.

Posted by on 12 Jan 2016

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4 out of 5

good hotel

good hotel with great facilities close to the beach and comfortable walking distance to everything you need. overall an enjoyable stay , very nice pool and gym and a fabulous breakfast - particularly the omelettes which were cooked to order. The staff were very nice. the only issue we had was when i was told at check in that I had to give a deposit of 5400 baht which must be in thai currency or credit card only. I don't have a credit card and i was not willing to give so much in thai currency as i would have lost money changing it back to sterling so i offered to give £100 sterling or my passport or my debit card details instead, but this was refused and the receptionist became quite hostile .I did not back down and eventually we agreed that if I caused any damage to the room I would pay for it. This exchange left a negative impression and I did not appreciate it as I was not told about this policy until after I had made and paid for the booking.

Posted by on 11 Nov 2015

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4 out of 5

Lovely Hotel!

Loved the Deevana Plaza, great location near the beach, shops and approx. 15 minute walk to Bangla Road. Our room had a great view of some of the little bars and market on a side street great to just observe and listen to the music in the evenings from the balcony! Great selection for breakfast, omlettes, french toast, pancakes, fruit, salads, breads, pastries and cooked food such as rice, curries and sausages etc. something for everyone. A suggestion maybe would be to offer some herbal teas and soya milk but there is something for everyone at the breakfast buffet. Staff very helpful, had a bit of noise from our neighbours who kept playing ridiculously loud music but this was sorted out very quickly by the reception staff/security. The beds here are so comfortable never slept as well for the 9 days I was there. The pool area was nice too, free towels, the sun does only shine on one area around the pool which does'nt really make much difference because it is not possible to sit out for long it is so warm! I still managed to get a tan even with some cloudy (but warm) days.

Posted by on 4 Jan 2015

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5 out of 5
C est ma cinquième fois , et toujours aussi content du service, du bon petit déjeuner , merci a toutes l equipes du deevana

Posted by on 12 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Darunee K.

Thank you very much for sharing you experience at Deevana Plaza Phuket Patong and for taking the time to rating us. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

5 out of 5
Sehr gutes Hotel an guter Lage und hammer frühstück!

Posted by on 21 Mar 2019

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Comment from Hotel Management

21 Mar 2019 by Darunee K.

Thank you very much for sharing you experience at Deevana Plaza Phuket Patong and for taking the time to write the reviews with appreciates feedback. We are so glad to hear that you enjoyed your accommodations. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

3 out of 5

Service needs improvement

Pros: Nice rooms, pool area, breakfast. Fast elevators.
Cons: Cleaning quality in the rooms needs improvement. The staff at the front desk was not very service oriented. Over-strict beach towel policy.
Location: Good location relatively close to beach.
The building, rooms and pool area are nice. The breakfast is good. Cleaning and politeness of service need improvement.

Posted by on 31 Mar 2017

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Comment from Hotel Management

3 Apr 2017 by Darunee K. (E Commerce)

Thank you for taking the time to write us a feedback after your recent stay at Deevana Plaza Phuket Patong and we thank you for your compliments on our pool and breakfast facilities. However, we regret to learn of the inconvenience and your uncomfort experiences during you stayed with us. We have taken good noted of your comment about services of our staff at the front desk and the room cleanliness. We wish to assure you that these matters have been reviewed and are being given due attention on how we can solve and serve the rest of our guests better. We certainly look forward to the pleasure of welcoming you back in the very near future.

Property Features

Deevana Plaza Phuket offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and 5 meeting rooms are available. Event space at this hotel measures 7825 square feet (727 square metres) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Deevana Plaza Phuket. Free self parking is available. This 4-star Patong hotel is smoke free.

  • 249 guestrooms or units
  • 3 buildings
  • 7825 sq ft of conference space
  • 727 sq. m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Deevana Plaza Phuket offers 249 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 42-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Patong hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Phuket Cafe – This restaurant specialises in international cuisine and only serves breakfast.

The Lounge – This lobby lounge serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and body treatments. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Body treatments
  • Hot tub in spa
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1200 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Deevana Plaza Phuket

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property uses solar energy, plus eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Renewable energy source - solar
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 600.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately THB 450 for adults and from THB 225 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Deevana
  • Mercure Deevana Phuket
  • Mercure Phuket
  • Mercure Phuket Deevana
  • Mercure Phuket Deevana Hotel
  • Mercure Phuket Deevana Hotel Patong
  • Mercure Phuket Deevana Patong
  • Mercure Phuket Patong
  • Patong Mercure Phuket
  • Phuket Mercure
  • Deevana Plaza Phuket Hotel Patong
  • Deevana Plaza Phuket Hotel
  • Deevana Plaza Phuket Patong
  • Deevana Plaza Phuket

You should know

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.