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4.5 out of 5
Wonderful!
See all 16 ebookers Reviews

"The Staff was very, very friendly and helped out if something was needed. The location is close to were the crowds are, great place to meet lots of ne ... " More

By a verified traveller on Fri 27 Dec 2019

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Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Pool Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Villa, 1 Bedroom (Pool)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Phuket Patong ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Phuket Patong

Everyone (10) Couples (3) Family (2)
5 out of 5
The Staff was very, very friendly and helped out if something was needed. The location is close to were the crowds are, great place to meet lots of new ppl and have a awesome, yet relaxing time with many beaches near by.

Posted by , from Patong on 27 Dec 2019

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Comment from Hotel Management

10 Jan 2020 by Apple

Dear valued guest, many thanks for fabulous review.

3 out of 5

Lovely pool bar. Noisy party in next room

Pros: Staff Pool bar
Cons: Security. Expected a Club lounge deal for a 5* hotel, but only able to offer 'my glass' drinks offer
Location: Close to beach and shops
Overall, a nice hotel and lovely staff. However, neighbouring room was loud and disturbed sleep. Hotel security took action as needed as many guests made complaints but neighbours ignored this, and noise continued for my last 3 nights. Each night, I trusted that appropriate action would have been taken, otherwise I would have asked to change rooms. So glad to leave. Security said that they would be evicted after 3rd night but, in my opinion, should have a stricter nuisance noise policy.

Posted by on 26 Mar 2018

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Comment from Hotel Management

10 Apr 2018 by niwet

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

5 out of 5
The hotel itself is great. The location could be better. But overall still very good

Posted by on 6 Feb 2024

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Comment from Hotel Management

8 Feb 2024 by Guest relations team

Many thanks for excellent score and feedback.

5 out of 5
Wir haben da Grand Mercure Patong im Rahmen des Sandbox Programm Phuket besucht. Wir waren 2 ganze Wochen hier und es ist uns schwer gefallen wieder abzureisen. Das Hotel ist einfach toll, die Mitarbeiter freundlich und zuvorkommend und jederzeit hilfsbereit. Das Frühstück ist unvergleichlich gut und reichhaltig. Wir hatten ein Zimmer mit Poolzugang und empfehlen es jedem ebenfalls zu buchen. Es ist einfach genial direkt vom Zimmer in den glasklaren und sauberen Poll zu gehen um sich zu erfrischen. Die Lage des Hotels ist ebenfalls eine Empfehlung wert, wenn man den Trubel am Patong Beach und der Bangla Road entgehen will ist man hier Abseits genug, jedoch ist es auch nur ein kurzer Weg dahin, wenn man es möchte. Für uns eine klare Empfehlung und wenn wir das nächste Mal auf Phuket sind gehen wir wieder ins Grand Mercure Patong.

Posted by , from Barsbüttel on 7 Nov 2021

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Comment from Hotel Management

11 Nov 2021 by Guest relations team

Sehr geehrter Kunde, vielen Dank für Ihren Kommentar.

5 out of 5

Posted by on 16 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by Guest relations team

Dear valued guest, thank you very much for the incredible score.

3 out of 5
2 Zimmer Villa gebucht, kein richtige Kleiderschrank (mit Regal/Schublade), Pool war nicht sauber und auch in 9 Tage nicht einmal gereinigt, Steckdosen-Abdeckung fehl raus, teilweise nicht genügend Strom um etwas zu laden. Frühstück nur für Asiaten. Überteuerte Preise für Getränke im Hotel. Lift mehrheitlich nicht funktionstüchtig. Kein deutschsprachiges Fernsehkanal. Buggy-Service war aber hervorragend und das Personal hilfsbereit. Reinigung mehrheitlich optimal. Preis/Leistungsverhältnis suboptimal.

Posted by on 15 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by Guest relations team

wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Grand Mercure Phuket Patong die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.

5 out of 5
Pool access room was very nice - had to upgrade as the other rooms did not even have balconies

Posted by on 3 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Apple

Dear valued guest, thank you very much for your feedback and we are glad to hear you enjoyed your stay in our signature pool access room .

5 out of 5
Hôtel très propre, chambre impeccable, bonne literie mais surtout un personnel attentionné, souriant et agréable.

Posted by on 28 Feb 2020

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Comment from Hotel Management

2 Mar 2020 by Guest relations team

Cher Client, merci beaucoup pour votre commentaire.

5 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Guest relations team

Dear valued guest, thank you very much for incredible score.

5 out of 5
super hotel war zum zweiten mal dort. leider musste man beim morgenessen anstehen, da es platzmangel hatte

Posted by on 7 Aug 2019

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Comment from Hotel Management

9 Aug 2019 by Apple

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Ich hoffe, Sie wieder begrüßen zu dürfen.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.