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Grand Smokies Resort Lodge

3.0 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Exterior
Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Gym
  • Pet-friendly

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪11 min walk‬
  • Hatfield and McCoy Dinner Show
    ‪15 min walk‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪51 min drive‬

Room options

Standard Single Room, 2 Queen Beds, Pets allowed

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Queen Suite

Double Queen Suite | Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

  • Sleeps 3
  • 1 King Bed

Standard Single Room, 1 Bedroom, Pets allowed

  • Sleeps 4
  • 1 King Bed

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About this property

Grand Smokies Resort Lodge

Pet-friendly hotel connected to the convention centre in Pigeon Forge with free breakfast
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 air-conditioned accommodations with a hairdryer and an iron/ironing board. Cable televisions are provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Hollywood Wax Museum. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • Within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show
  • Dogs welcome for a fee (restrictions apply)
Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Pigeon Forge hotel.

Guests are served a free buffet breakfast daily from 8:00 AM to 9:30 AM.
Wood Grill Buffet – On-site buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 288 out of 580 reviews
Rating 8 - Good. 134 out of 580 reviews
Rating 6 - Okay. 87 out of 580 reviews
Rating 4 - Poor. 45 out of 580 reviews
Rating 2 - Terrible. 26 out of 580 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Yes
Stayed 2 nights in Jan 2025

10/10 Excellent

Kita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were no USB outlets, I found two different strands of hair and the lamp was extremely dusty! Other than that I enjoyed my stay! The jetted tub was amazing!
Stayed 2 nights in Jan 2025

4/10 Poor

athena

Travelled with partner
Disliked: Cleanliness, amenities
My room was very dirty as far as the floors and dust . The lamp on the end table was covered in dust. We pulled out the end tables the tv stand and the desk and there were 2 inches of filth on the floor. There were dying ants that kept showing up in the bathroom and the jetted tub. There was a pill under the headboard. I brought it all to the front desks attention and nothing changed. They also said they had no notes about by my issues in their system when I checked out and complained. They said I can do the survey Expedia sends me to voice my complaints. Also the free breakfast in the buffet across the street was understaffed also dirty and ran down and the food was not good. I would rather eat a breakfast at days inn then the food they served. The room was also very dated. Elevator had the same trash in it all day. Pool area not as pictured on website. Was over chlorinated and had no exhaust in the pool area and was all fogged in and I could not breathe in the foggy chlorinated air. The hotel and the restaurant both look like they are two months away from shutting down and the employees do not care about their jobs or the customers on the property. Whomever runs the housekeeping team is very ineffective. Most of the staff doesn't speak English so you cannot talk to them. The continual slamming of doors in the early morning was very annoying as well.
Stayed 5 nights in Dec 2024

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The gentleman working the night shift on the desk was a gem!!! Arcade area, decent pool and slides. Room was clean. Close to alot of different activities and restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and everything about it
Stayed 2 nights in Jan 2025

8/10 Good

Mary

Stayed 3 nights in Dec 2024

6/10 Okay

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Melissa

Disliked: Room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tonya

Stayed 4 nights in Dec 2024

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again one day!
Stayed 2 nights in Dec 2024

6/10 Okay

Maureen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Roberta

Stayed 3 nights in Dec 2024

6/10 Okay

Donald

Stayed 2 nights in Nov 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else
Hotel did not reserve the room that was booked (king suite) and only offered a double bed with an adjoining room with a paper thin door that we could hear the next room arguing and cursing at each other. We promptly left and now trying to figure out how to get a refund from hotels.com
Stayed 1 night in Dec 2024

6/10 Okay

Ronnie

Ok just walls are very thin and connecting doors hold back little sound
Stayed 1 night in Dec 2024

6/10 Okay

Patty

Travelled with family
My first issue is that It advertises FREE Buffet Breakfast. Not true. Only 2 adults from the room get the free breakfast. Children are half price which is 9.00 each and there are no drinks included. You have to pay for every thing except water. There is alot of construction/remodeling going on. The room we were given had not been remodeled. Also my balcony over looked the roof of another building that was connected to the building I was in. Anyone from another room could walk across roof and come right onto my balcony, I Paid 800. for 5 nights to be given worst room ever. I feel if I had not booked through a third party, Expedia, I would have been given a better room. everything needs deep cleaning, corners of everything dirty, found trash under head side of bed, and hair in floor under sink in bathroom, I chose to not have maid service while there because was no in room safe. There was alotof noise all night every night, kids screaming, adults laughing loudly, etc. etc I do not plan to ever stay there again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and clean. Friendly staff and easy check in/ out. Was some construction debris from remodeling. Overall a very pleasant stay. Will go back again and take the grand kids
Stayed 1 night in Dec 2024

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Wonda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room right of the elevator fire place kitchen next to being at home.
Stayed 3 nights in Dec 2024

8/10 Good

Norma

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Great place to stay with a family. Traveled and stayed here in Oct. 2024. Very Nice and clean Hotel. Pool was very nice. The water was excellent but the pool room was a little hot. I guess it was do to it being closed in and the heat from the pool. All in All a wonderful place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Stayed 3 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Charles

Stayed 2 nights in Sep 2024