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Howard Johnson by Wyndham Pigeon Forge

2.5 star property

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Photo gallery for Howard Johnson by Wyndham Pigeon Forge

Waterslide
Jetted bathtub
Property amenity
Lobby
Exterior

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
2162 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪4 min walk‬
  • Hatfield and McCoy Dinner Show
    ‪7 min walk‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪51 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free cots/infant beds, free WiFi

Studio Suite, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite, 1 King Bed, Non Smoking

Deluxe Studio Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free cots/infant beds, free WiFi

Deluxe Studio Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Howard Johnson by Wyndham Pigeon Forge

Family-friendly hotel with 24-hour business centre and seasonal outdoor pool
This smoke-free hotel features an indoor pool, a 24-hour business centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and a children's pool are on-site.
Howard Johnson by Wyndham Pigeon Forge offers 63 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

This Pigeon Forge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a waterslide.
During your stay at Howard Johnson by Wyndham Pigeon Forge, you're just a quick walk from Titanic Museum. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Splash around at the waterslide or swim in the indoor and seasonal outdoor pools
  • Amenities include a 24-hour business centre, laundry facilities and a terrace
  • Just a 4-minute walk from Titanic Museum and 7 minutes on foot from Hatfield and McCoy Dinner Show
Howard Johnson by Wyndham Pigeon Forge offers its guests a seasonal outdoor pool, a kids' pool, a waterslide, and an indoor pool. WiFi is free in public spaces. There's an onsite 24-hour business centre. A terrace, a vending machine, and a picnic area are also featured at the family-friendly Howard Johnson by Wyndham Pigeon Forge. Limited free parking is available on a first-come, first-served basis.

This Pigeon Forge hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Indoor pool
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 26 September to 17 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 3 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 11:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Howard Johnson Pigeon Forge Hotel
Quality Inn Parkway Pigeon Forge
Quality Parkway
Quality Parkway Pigeon Forge
Howard Johnson Wyndham Pigeon Forge Hotel
Howard Johnson Wyndham Pigeon Forge
Howard Johnson Pigeon Forge
Howard Johnson by Wyndham Pigeon Forge Hotel
Howard Johnson by Wyndham Pigeon Forge Pigeon Forge
Howard Johnson by Wyndham Pigeon Forge Hotel Pigeon Forge

Howard Johnson by Wyndham Pigeon Forge Reviews

Reviews

4.8
Rating 10 - Excellent. 136 out of 1001 reviews
Rating 8 - Good. 113 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 175 out of 1001 reviews
Rating 2 - Terrible. 444 out of 1001 reviews

4.6/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Reconsider
I was never told about a 75 dollar deposit until I got there. They said it would come back to me upon check out and still haven’t received it a day later. The front desk was not open /4 hours so we couldn’t get any extra towels or anything the next morning. They also did not serve breakfast like they were supposed to. The coffee pots in the rooms were inoperable and there weren’t any cups or anything of that nature in the room.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. I got a great deal on a room for the night. Room was clean. Some road noise being right by the highway, but for the price I can’t complain. Overall easy and nice experience.
Stayed 1 night in Jan 2025

4/10 Poor

Melissa

Stayed 1 night in Dec 2024

2/10 Terrible

Nicole

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They were my butt I was told there would be a jetted hot tub included and there was not you got one towel per person that continental breakfast was a nature’s own granola bar and they didn’t get it to the front office till 9 o’clock was very rude. Not nice at all. Definitely do not recommend staying here.
Stayed 1 night in Jan 2025

2/10 Terrible

McKayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
Very dirty people running it are rude wont help and lots of bugs
Stayed 4 nights in Dec 2024

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
NASTY
Bathroom was dirty, no rags or towels was in the room, roaches was the room, sheets was dirty. No breakfast. Went got towels was dirty
Stayed 1 night in Jan 2025

2/10 Terrible

Monika, Nassau N.P.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever.We had to sleep in our car,there was no one to check us in.A note was on the lobby door for us to call (865-255-7050) which I called over 10 times with no answer and to go to room 208 with no answer as well.The lady finally came at 7:45am with no care in the world,there was no breakfast as advertised and the rooms were deplorable with roaches crawling from everwhere,dirty tub and bathroom, dirty towels and linens, had to ask for tissue and clean towels. The staff was non existent when we needed any assistance and when we needed to check out we had the same issue as before...Will never stay at this hotel again. EXPEDIA what are you guys doing? This place is a dump,why was this even an option? Please use better hotels for families on your website
Stayed 3 nights in Dec 2024

2/10 Terrible

Kelley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOt Book here!!!!!!!!!!
DO NOT BOOK!!! This place is roach infested and very run down. They offer continental breakfast but actually is nothing when you get there. We went to get towels and they had none. People are very unfriendly and rude. When you walk on the floor it’s so sticky your shoes will pull off your feet if not tied down. We stayed one night and wanted to check out early and get our money back for the next 2 nights we had booked. They refused to cancel and said we had to email someone but they don’t respond. 5 couples were trying to cancel with no help and law enforcement had to be called. Save yourself the time and money and know this place is private owned and not in the chain with Wyndham.
Stayed 3 nights in Dec 2024

2/10 Terrible

Kim

Travelled with partner
Disliked: Property conditions & facilities
The room was dirty and we had no towels. The tub was leaking and the plaster on the ceiling was falling. The staff acted like they didn’t care and wouldn’t do anything about it.
Stayed 1 night in Dec 2024

2/10 Terrible

Maria I

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

TAMMIE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs dirty never stay here again
Bugs in the room dead roach in fridge floors dirty would not recommend and hey wouldn’t give my money back
Stayed 4 nights in Dec 2024

2/10 Terrible

karelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It suposse to include breakfast and was not breaksfat even coffee Bad service
Stayed 3 nights in Dec 2024

2/10 Terrible

Yovanska

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were horrible staff, hotel everything, no elevators and hair everywhere on the room. Sheets were duty. Cockroaches it was very bad expirience.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Brea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this hotel a -10 I would. We got in late and when checking in the woman working the front desk had ZERO customer service, was not friendly, never once even made eye contact or said "hello". That would have been the first clue this was going to be a bad place to stay. Because we got in so late we went straight to bed, when we woke up we actually looked around the room and discovered the ceiling COVERED in black mold, no cover on the bathroom fan and probably an inch of dust inside it. The towels had stains all over them and they only provided 3 towels, no bath mat towel, no wash cloths. The floor turned our feet black from the dirt. We were supposed to stay for 2 nights. We checked out after the first night when we actually saw how disgusting this place was. When I went down to the front desk to ask them to answer the phone from the expedia rep to confirm I could get a refund as the hotel is misleading the woman working said she just hasn't been answering the phone (the rep called 3 times). I asked to speak with the manager, she said the manager wasn't in, I asked when she was in she said she didn't know and they don't have a schedule and wouldn't tell me when she would be in... If someone hates their job that much they should find another one. She did not care AT ALL that the room was absolutely filthy. I wish we had of had a good look around as soon as we stepped foot into the room. I wish there was a spot to upload pictures of the disgust of this hotel.
Stayed 2 nights in Dec 2024

2/10 Terrible

Mohan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No representative to check in, unable to
Stayed 1 night in Dec 2024

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was super rude and more worried about having dinner with her boyfriend. The room was nothing like pictured. It smelt old and musty. The toilet seat in the bathroom was broken. We each had one thing sheet and no comforter on the bed. Luckily I brought all of us extra blankets from the car ride since it was 30 degrees outside.
Stayed 2 nights in Dec 2024

2/10 Terrible

Tim

Disliked: Staff & service
Don't waste your time!
Booked a quick, one night stay at this hotel. I live 71 miles from this location. Tia, the incredibly rude..... Terribly incompetent and absolutely off putting front desk ornament was no help whatsoever. She relished in the fact that they apparently have a policy of no one being able to stay there that lives closer than 100 miles. The facility had hardly any cars in the parking lot. There was no mention of this policy when I booked. I strongly recommend that no one gives this place their business.
Stayed 1 night in Dec 2024

2/10 Terrible

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. Room was dirty, door handle missing and floor was sticky. We should have read the reviews first. We didn't spend the night we left and went somewhere else. Hopefully i can get a refund but still worth losing out on the money than stay there
Stayed 1 night in Dec 2024

4/10 Poor

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Wasn’t very clean. Couldn’t get ahold of staff. My fridge barely worked. The shower was gross. Just not what I expected.
Stayed 2 nights in Dec 2024

4/10 Poor

tammy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Left card for deposit hold as you’d expect. What I didn’t expect was my card to be charged not once but twice . Tired to call property all day no answer. Called 800 number I was given an email. Emailed with no success. After 3pm finally got the front desk to answer only to be told she couldn’t help me. Given another email address. I emailed again explaining in detail. Asking what happen and why I was charged. Got an email back this time simply state I’ll get your money refunded back in 7-12 business days. No explanation or anything. My bank finally just submitted a fraud claim. This was the first and last time I will stay at this property. Credit card Faud is a crime.
Stayed 1 night in Dec 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel outwardly looked decent...BUT the floor was dirty. The tub had multiple hairs and mildew. The TV was tiny and the remote half way worked. There was trash under the bed and food splatters in the microwave. The final straw causing us to FORFEIT our PAID FOR vacation stay was the discovery of ROACHES on the wall and under the bed. The office was closed at 8:30pm with a phone # posted to call for emergencies. We called. The lady was hateful and refused to help. She actually hung up on us. Terrible experience! No one I know will EVER stay at a Howard Johnson again.We had to drive home, out of state, in the middle of the night because we didn't have another option. No one wants share a bed with roaches! I will be making an official complaint.
Stayed 2 nights in Dec 2024

2/10 Terrible

Karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels did not serve breakfast or coffee room had roaches and not clean at all
Stayed 2 nights in Dec 2024

2/10 Terrible

Bryan

Stayed 1 night in Dec 2024