Sleep Inn & Suites Pigeon Forge - Downtown - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Suite, Multiple Beds, Non Smoking | Premium bedding, individually furnished, desk, blackout curtains

Overview
Rooms
Location
Policies

Good

Popular amenities

Gym

Breakfast included

Pool

24/7 front desk

Laundry

Air conditioning

Explore the area

336 Henderson Chapel Rd, Pigeon Forge, TN, 37863

Hollywood Wax Museum
7 min walk
Country Tonite Theatre
10 min walk
Christmas Place
12 min walk
Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
14 min drive

Room options

Standard Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Room, 1 King Bed, Non Smoking

Sleeps 3
1 King Bed

Suite, Multiple Beds, Non Smoking

Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

Sleeps 2
1 Queen Bed

Similar properties

Pool

Kids pool

Waterslide

Parking included

for 1 room

includes taxes & fees

1 Jan - 2 Jan

About this property

Sleep Inn & Suites Pigeon Forge - Downtown

Hotel with free breakfast, near Titanic Museum

An outdoor pool, a fitness centre and a children's pool are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a garden. Housekeeping is available on request.

Sleep Inn & Suites Pigeon Forge - Downtown offers 68 air-conditioned accommodations with an iron/ironing board and blackout curtains. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Pigeon Forge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

During your stay at Sleep Inn & Suites Pigeon Forge - Downtown, you're just a quick walk from Hollywood Wax Museum. Features include free breakfast, free WiFi in public areas and free self-parking.

Free continental breakfast served daily
Free WiFi
Free self-parking
Take a swim in the outdoor pool
Amenities include laundry facilities, multilingual staff and a lift
On-site recreation includes a gym
14 minutes by foot from Titanic Museum and a 4-minute drive from Island at Pigeon Forge

Sleep Inn & Suites Pigeon Forge - Downtown offers its guests a kids' pool, an outdoor pool, and a fitness centre. Public spaces have free WiFi. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Sleep Inn & Suites Pigeon Forge - Downtown. Free self parking is available.

This Pigeon Forge hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 9:30 AM on weekends

Family friendly

Children's pool
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Laundry facilities
Vending machine

Guest services

Housekeeping (on request)
Multilingual staff

Outdoors

Barbecue grill
Garden
Picnic area

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Braille/raised signage
Front entrance ramp
Lift (91 centimetre wide door)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (43 centimetre high)
Wheelchair-accessible van parking

3 floors
Built in 2024
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

43-inch flat-screen TV with premium cable channels

Food and drink

Microwave
Refrigerator

Air conditioning
Connecting rooms available
Desk
Free local calls
Heating
Individual furnishings
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are available for USD 10.0 per day.

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a security system

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 10 AM to 7 PM
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

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Sleep Inn & Suites Pigeon Forge - Downtown Reviews

7.6

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Laura

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Check in was easy and the front desk girls were super nice and friendly. The room is on the smaller side but fine for a night or too. It is very clean and even has that just cleaned smell. The bathroom was clean and had very good lighting. It is not as new as other hotels but still nice. The only issue we had is that the sliding shower door did not stay closed and we had to put a washcloth there to keep it closed to shower. The shower also had some normal wear and tear but nothing bad. The AC worked well but was a little loud. The bed was very comfortable. The breakfast had simple, self serve options with a waffle maker, cereal, and muffins. Its located right off the downtown strip and the back road was definitely the easiest way to get there. Overall would stay here again, especially for the price and location.

Stayed 1 night in Sep 2024

8/10 Good

Michele

15 Sept 2024

Stayed 1 night in Aug 2024

4/10 Poor

Jonathan

9 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Savannah

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service

The ladies who work at the desk were all fabulous. My hubby forgot his cpap power cord and Latoya searched through some things to try to find us one. No luck but her willingness to help was very nice. The website does say they have a hot tub amd a heated pool. This is not the case. No hot tub, they have had it filled in. The pool was not heated but that was ok. It felt nice after walking around all day. The location was convenient to what we wanted. Breakfast consisted of cereal, bagels, fruit, muffins, and waffels.

Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was off the strip so very quiet and easy to get too, but still close enough to see pigeon forge. Very nice and clean. Very polite staff.

Stayed 1 night in Sep 2024

10/10 Excellent

vernon

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very nice and the staff was extremely nice

Stayed 3 nights in Sep 2024

8/10 Good

Kenneth

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, no hot tub

I booked this hotel because of the hot tub and heated pool. The hot tub is filled in and the pool is not heated. The staff however was amazing and very friendly!

Stayed 2 nights in Sep 2024

4/10 Poor

Stephanie

7 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Old building needing much updates not any like in the pictures on here . Smelly like old mold and mildew. Air conditioning never cooled above 78-80 in room at all times and it was hot outside. Limited “free breakfast” dry cereal, yogurt old fruits, cold oatmeal or grits will never stay here again and don’t advise it . Pool was dirty and the kiddie pool and hot tub were filled in with dirt

Stayed 3 nights in Aug 2024

2/10 Terrible

Hailey

Travelled with partner

6 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

I have never written a review, but this was such a mess that I had to write my first. My husband and I budgeted our money for a one night stay in Pigeon Forge. We are newly weds, so we definitely have to budget. We were supposed to check into the hotel at 4:00, but it was not ready until after 6:00 PM. This was the first issue. When we arrived, the lady at the desk accidentally charged us for 3 nights at the hotel when we booked 1. Yes, I realize that mistakes happen, but she did not even seem apologetic about the mistake. It also caused us to be without money on the trip that we had planned to use for food and activities. Luckily, we were fortunate enough to have extra money to use while we were there; but I can only imagine the struggle of someone who did not have the extra funds. The extra charge could have over-drafted someone’s account or completely ruined their trip plans. Five days later, my bank instructed me to call them back before they disputed the charge. They were trying to give them a chance to make the situation right. I called and the same woman who overcharged us is who I spoke with. She basically told me there was nothing that she could do and raised her voice at me. I was an inconvenience to her, even though she was the one who inconvenienced me and caused us to be short on money. We were able to get our money back, thanks to our bank. Do not stay here- you’ll find a similar price with a better experience & nicer people down the road.

Stayed 1 night in Sep 2024

8/10 Good

Cynthia, Crossville

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly and easy checkin process.

Stayed 1 night in Sep 2024

2/10 Terrible

randell

3 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

The stay was not enjoyable at all had a room that was adjoining to someone else who kept us up all night fighting and yelling up until 3:00 in the morning. No hot water in the shower and no water pressure.

Stayed 2 nights in Aug 2024

6/10 Okay

Gary

Travelled with partner

2 Sept 2024

Liked: Amenities

They were unstaffed for the cleaning crew. My bed was never remade after the first night. Even after I requested it to be with the frond desk. One day my room was not cleaned. We were gone all day and returned around 8pm and the cleaning staff were still cleaning and had not made it to our room yet. We just ask for clean towels and gave her our trash. We just wanted to relax and watch tv before we went to be. And did not want to wait for her to clean our room that late.

Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast was really good.

Stayed 1 night in Aug 2024

6/10 Okay

Shavonne

Travelled with partner

1 Sept 2024

Liked: Staff & service

Disliked: Amenities

The water in the shower did not get hot. The air conditioner didn't work properly, the room was hot. Room was small.

Stayed 2 nights in Aug 2024

8/10 Good

Rebecca, Madras

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was the best part of experience. Very attentive and friendly. Took care of us very well. Great value for price. Good pool. The only minor complaint I had was that the room had zero ventilation. Cannot open the e window, bathroom had no fan. Zero airflow. As a result, there was many… stale and icky smells trapped in there. We were on the ground floor, so maybe the windows were locked for security, but dang, needed some fresh air!

Stayed 1 night in Aug 2024

10/10 Excellent

Nora

30 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Kristan

Travelled with partner

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very easy to get to everything.

Stayed 2 nights in Aug 2024

10/10 Excellent

Starling

Travelled with partner

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I live the location very close to the strip also restaurants.the bed was ver comfortable also the front desk was very nice .

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with partner

22 Aug 2024

Liked: Amenities

Very Nice and clean

Stayed 4 nights in Aug 2024

8/10 Good

Julieth

Travelled with family, Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff

Stayed 1 night in Aug 2024

10/10 Excellent

Trina

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best last minute decision

Hands down best hotel we’ve stayed at in a while. We didn’t get to spend much time there as our trip was short and we had a busy itinerary But everything was nice and clean and our room was beautiful and spacious. We traveled with our children and it was simple and easy and close to everything we wanted to do.

Stayed 1 night in Aug 2024

8/10 Good

Tamajia

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was nice! It was close to everything. We enjoyed everything at the hotel.

Stayed 5 nights in Aug 2024

8/10 Good

Dawn

Travelled with family

17 Aug 2024

Liked: Staff & service, property conditions & facilities

Air conditioner does not work correctly was set at 62 and it felt more like 75 degrees.

Stayed 2 nights in Aug 2024

6/10 Okay

Sherree

16 Aug 2024

It was average.

Stayed 2 nights in Aug 2024

6/10 Okay

Karen

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service

The property was very conveniently located close to most major attractions. The hotel has obviously been updated but each room had its own A/C unit through the wall. Expect your room to be warm when to enter as they don’t seem to keep the rooms cooled after checkout. They do serve breakfast but it is pretty basic. The cereal was stale and the waffle batter was supposed to be blueberry but there was no indication of that. It’s a decent budget hotel in a convenient location.

Stayed 1 night in Aug 2024