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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Daily continental breakfast for a fee
Reception
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    ‪12 min walk‬
  • Old Mill
    ‪13 min walk‬
  • Patriot Park
    ‪14 min walk‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Clarion Inn & Suites near the Leconte Center Pigeon Forge

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, (169)
Clarion Inn & Suites near the Leconte Center Pigeon Forge

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
This smoke-free hotel features a 24-hour business centre, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Surestay Plus By Best Western Pigeon Forge. During your stay, you're just a quick walk from Xtreme Racing Center. Features include free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 15 minutes by foot from LeConte Center at Pigeon Forge and a 3-minute drive from Island at Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business centre on site. The business-friendly Surestay Plus By Best Western Pigeon Forge also features a vending machine and laundry facilities. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 791 reviews
Rating 8 - Good. 203 out of 791 reviews
Rating 6 - Okay. 89 out of 791 reviews
Rating 4 - Poor. 42 out of 791 reviews
Rating 2 - Terrible. 44 out of 791 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Travelled with family
The hotel was okay clean. There were footprints on the inside of the door. The windows were really dirty which gave a terrible appearance when getting to the room. The worst part of the whole room was the curtains didn’t give much protection against the outside lights, so the whole room was very light. The door at the bottom had a half in h opening that was a little disturbing. It looked as if the door had been kicked in before. It’s just an older hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Symon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price, very clean!
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was real nice Room seams clean
Stayed 1 night in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
surety Pigeon Forge
Stayed 4 nights in Nov 2024

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2024

10/10 Excellent

Lura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Hank

Travelled with partner
Disliked: Property conditions & facilities
There was mold all around the bottom of the shower and the floors were not very clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get a way
Stayed 1 night in Nov 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service
Good location in regards to the attractions, very noisy in the mornings and lots of construction surrounding. Staff was very nice and helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Room, hotel lobby and breakfast area were all very clean. Room was especially nice, modern, comfortable. Staff were also nice. Only one small problem, we had no room service. Small inconvenience because all we needed was fresh towels, went to the lobby and were given towels.
Stayed 3 nights in Oct 2024

8/10 Good

Keith

Travelled with partner
Liked: Amenities
Clean
Stayed 1 night in Nov 2024

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jul 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11/1/24-11/3/24
Everyone on staff was very friendly. Room was neat and clean. Bed was a little too firm for our liking but over all great!
Stayed 2 nights in Nov 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice motel,
Stayed 1 night in Nov 2024

10/10 Excellent

Krista

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Love this place! Clean, nice staff, good breakfast.
Stayed 1 night in Oct 2024

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service
When checking in, the host accused me of not being the person on my photo ID, then tells me that maybe I should update my photo. Also our 2nd day there we went and seen some of the sites to return at about 9:00 PM to find our hotel room door open, luckily nothing was missing. “Did you pull your door to when you left?" My response, "Did housekeeping clean my room?" Yes they did!!! 3rd day housekeeping pulled the door to this time but didn’t bother cleaning the bathroom, just left fresh towels and washcloths. Only good thing about staying there was how convenient it was for local sites.
Stayed 3 nights in Oct 2024

4/10 Poor

Devan

Stayed 3 nights in Oct 2024

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night quick trip
Customer service was great clean rooms awesome price!!
Stayed 1 night in Oct 2024

8/10 Good

Irene, Lakeland

Liked: Amenities
Very clean. Keep up the great job, housekeeping!
Stayed 1 night in Sep 2024

2/10 Terrible

Stori

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in then checked right back out...nit sure where my refund is
Stayed 3 nights in Oct 2024

6/10 Okay

Charles

Disliked: Cleanliness, staff & service
Maybe stay somewhere else
Room looked as if they recently upgraded. We had a room with a kitchenette. But the room had NOTHING no dishes no silverware no pans. We asked about it and was told for $50 cash deposit they would give us a cook set. Also no where to sit to eat the only chair in the room reclined back making you feel like your gonna fall out it. No table. Also every morning awakened by construction at 5 am. On arrival front desk lady was not friendly at all seemed inconvenienced as we are checking in. Floors of room were not clean.
Stayed 5 nights in Oct 2024

10/10 Excellent

?

Liked: Cleanliness
Stayed 2 nights in Oct 2024