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Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Beach nearby, white sand, beach towels
Sports facility
Courtyard
Beach nearby, white sand, beach towels
Courtyard

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Room service
  • Pool
  • Housekeeping
  • Spa

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪18 min walk‬

Room options

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, 2 Bedrooms (Penthouse)

  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms

  • 93 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 3 Bedrooms

  • 111 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, 3 Bedrooms (Penthouse)

  • 111 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse) | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Studio Suite (Penthouse)

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (Master)

  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Master)

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

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About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with free breakfast
This smoke-free aparthotel features an outdoor pool, a coffee shop/cafe and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers comforts like a pillowtop bed and Egyptian cotton sheets, plus free WiFi and a flat-screen TV with cable channels. 3 bathrooms, room service and free international calls are among the other amenities available to guests. Change of towels is available on request.
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Acanto Playa del Carmen, Trademark Collection by Wyndham. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2011, this upmarket aparthotel has 29 apartments over 4 floors. Enjoy your stay with amenities like free WiFi and 3 bathrooms in each apartment.
  • Each apartment offers 3 bathrooms, a pillowtop bed and a flat-screen TV
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
  • Airport, local-area and bus station shuttle shuttle service available for a fee
  • Dogs welcome for a fee
There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi. Event space at this aparthotel measures 600 square feet (56 square metres) and includes conference space. An area shuttle within 68 kilometres and an airport shuttle (available 24 hours) are available for a fee. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Acanto Playa del Carmen, Trademark Collection by Wyndham. Limited free parking is available on a first-come, first-served basis.

This Colonial Playa del Carmen aparthotel is smoke free.

Guests are served a free continental breakfast daily from 8 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, German, Italian, Spanish

Property amenities

Beach

  • White sand beach nearby
  • Beach towels

Pool/Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 68 kilometres
  • Bus station shuttle (surcharge)
  • Car hire
  • Car not required
  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site parking

Family friendly

  • Children stay free (see details)
  • Cot: USD 55 per stay
  • Highchair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Limited room service

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 55 per stay

Bathroom

  • 3 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Gas grill
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 600 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 5 kg per pet
  • Fee: USD 100 per pet per week
  • Service animals exempt from fees
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near an outlet shopping centre
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ecotours
  • Boat tours nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 29 units
  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle rentals
  • Built in 2011
  • Colonial architecture
  • Connecting units available
  • Eco-friendly cleaning products used
  • Ecotours
  • Energy-saving switches in guestrooms
  • Individual decor
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Recycling
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.0 per stay.
  • Cots (infant beds) are available for USD 55.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 196 per vehicle (return, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Acanto Playa del Carmen, Trademark Collection by Wyndham offers transfers from the airport and bus station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
Acanto Playa Carmen
Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
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Acanto Carmen Del Carmen

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 221 out of 380 reviews
Rating 8 - Good. 113 out of 380 reviews
Rating 6 - Okay. 27 out of 380 reviews
Rating 4 - Poor. 11 out of 380 reviews
Rating 2 - Terrible. 8 out of 380 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

irving

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overnight concierge/doorman was awesome.
Stayed 1 night in Oct 2024

10/10 Excellent

Mayra L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendliness and safety were highly appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was the perfect stay! We came for my daughter’s 18th birthday. The condo was perfect for the six of us. The option for the 3 bedroom 3 bathroom was exactly what we needed. The hotel staff was beyond professional and accommodating, they were incredible!! A wonderful change from the all inclusive scene, we enjoyed walking 5th Ave, exploring the town and even some time at a beach club. We will definitely return❤️
Stayed 3 nights in Sep 2024

8/10 Good

Yanira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is very good. There’s lots of eating options nearby and lots of walkable shopping. The area is mostly quiet and it’s safe at night. We enjoyed our stay and enjoyed the large room we had.
Stayed 7 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful very clean and quiet! Safe area, close to everything!
Stayed 2 nights in Aug 2024

10/10 Excellent

Nelson

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This unique property is beautiful with typical Mexican flavor. It is also located in the heart of the shopping "La Quinta" street. Staff is friendly and specially the night staff, Miguel. He is pleasant and can provide any information you need. There is a secure bank ATM that you can get Mexican pesos around the corner from the Hotel. Our room suit was awesome and clean with new refrigerator and freezer. Microwave and stove. Air conditioner was perfect and crispy cold. Loved the ambiance and the terrace that oversees the ocean. I love this place and will return again. As for beaches need to go to El Canto Private Beach. Super clean, food service and beaches are absolutely clean. However, there is a cost $1000 Mpesos and return back to you $350 Mpesos credit for food or drinks. We will be back.
Stayed 5 nights in Aug 2024

8/10 Good

ebelia

Liked: Cleanliness
We had to tell them to fix a couple of things. Miguel is a good guy he helped us out with everything and fixed the things that needed fixing. Other than that it was a beautiful place to stay at. Right by stores beach restaurants.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda, Royse City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Cameron

Travelled with family
Disliked: Cleanliness
Stayed in a suite. It was very accommodating. However, nobody cleaned our room until Thursday. (We were there M-F). We had to ask 3 times to get new towels. They seemed understaffed. The area was safe. Lots of great shopping.
Stayed 4 nights in Jul 2024

6/10 Okay

James

Travelled with partner
Hotel located on side street but quiet. A little tired but the help was excellent friendly and very helpful. A 10 to 15 minute walk to an area that had a beach without all the seaweed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has an aApt feel staff was very informative and attentive to our request
Stayed 3 nights in Jun 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Steps to 5th avenue yet quaint and quiet. Nicely furnished rooms, friendly staff, close to beach. I would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

ANUJA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An unforgettable stay at the Acanto Playa Del Carmen Hotel! Impeccable service, from check-in to check-out. The room was spacious, clean, and beautifully decorated. The amenities were top-notch, especially the stunning terrace view from the top floor. Plenty of dining options within a few meters of walk and the options were diverse and delicious. Can't wait to return!"
Stayed 8 nights in Jun 2024

10/10 Excellent

Ronald, Fernley

Liked: Cleanliness, property conditions & facilities
As usual, the Acanto staff and property were awesome!
Stayed 7 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Second time staying at Acanto. Great place, clean, excellent staff, very close to activities
Stayed 3 nights in May 2024

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We can see why people return to this hotel year after year. It’s a true gem. Quiet, charming, comfortable, and clean. It is very close to everything. Lili at the front desk is so very helpful if you need to plan a special event or excursion. She also arranged our transportation to and from the airport. Miguel is the evening concierge and security. He is also very helpful and so kind. He was always waiting to let us in if we got back to the hotel after the door was locked. Always greeting us with a big smile. The continental breakfast has a nice selection and is prepared daily by a very nice lady who’s name I did not get. This hotel is as it looks in the pictures. Spacious rooms, very clean, and so welcoming.
Stayed 10 nights in Apr 2024

8/10 Good

Nora P

Liked: Cleanliness
Loud Noise and music from street could be heard until 4 am
Stayed 1 night in Apr 2024

10/10 Excellent

Nestor

Stayed 2 nights in Apr 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

8/10 Good

Charlotte

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this well-located hotel, surrounded by shops and restaurants just a short walk away, yet surprisingly quiet. A big thanks to Miguel on the night shift for ensuring our safety and serving delicious breakfasts. Do need to mention he’s also a great guide. It was a fantastic experience!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were so impressed with our stay at Acanto!! This boutique hotel is beautiful, prestine, unique and peaceful considering it is in the heart of 5th Avenue and a few minute walk to the beach. The rooftop patio has an amazing ocean view and bbq - eating and lounging area. The pool is situated in the middle of the open sky courtyard and very clean. The staff were very friendly, the included breakfast was perfect, the suite had everything we needed for a comfortable stay. We felt very safe - the doors are locked at night but staff there to let you in at any time of night. The shopping, bars, restaurants, beach clubs, beach - everything you come to Mexico for was right there at our fingertips. We will definitely return! Highly recommend!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
So much to do in area
Stayed 1 night in Mar 2024

10/10 Excellent

Manon

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at this place, staff was friendly place was cleaned daily, the night shift gentleman was extremely nice . The rooms can be a little noisy depending on who is in the other room .
Stayed 7 nights in Mar 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and helpful staff. Beautiful grounds. Clean room.
Stayed 4 nights in Mar 2024