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Anah Suites

4.0 star property

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Photo gallery for Anah Suites

Front of property
Terrace/patio
Outdoor pool
Outdoor pool
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
Avenida 20 entre las calles 14 y 16, Playa del Carmen, QROO, 77710
  • Calle 12
    ‪3 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Nuestra Senora del Carmen Catholic Church
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪14 min walk‬

Room options

View all photos for Comfort Apartment

50-inch plasma TV with cable channels, TV

Comfort Apartment

  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Apartment, 2 Bedrooms, 2 Bathrooms

Private kitchen

Signature Apartment, 2 Bedrooms, 2 Bathrooms

  • 90 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Living room | 50-inch plasma TV with cable channels, TV

Condo, 3 Bedrooms

  • 127 sq m
  • City view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Apartment, 2 Bedrooms

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Apartment, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds

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Outdoor pool

Be Playa Hotel Boutique & Rooftop Bar

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (792)
The price is €90
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Be Playa Hotel Boutique & Rooftop Bar

About this property

Anah Suites

Family-friendly Playa del Carmen hotel in Downtown Playa del Carmen with free parking
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a poolside bar. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a business centre and concierge services. Weekly housekeeping is available.
Anah Suites offers 70 air-conditioned accommodations with a safe and a ceiling fan. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 50-inch plasma televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Anah Suites's good location gets good marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the location and the helpful staff
  • Just a 5-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
Anah Suites offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the pool bar. There's an onsite business centre.

WiFi is free in public spaces. A rooftop terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Anah Suites. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Playa del Carmen hotel is smoke free.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A poolside bar

Things to do

  • Arcade/game room
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Living room
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 50-inch plasma TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests

Access methods

Lockbox, private entrance

Pets

  • Pets: USD 25 per pet, per week
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 300.00 per accommodation, per stay
  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPal
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Anah Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

A-nah
A-nah Suites
A-nah Suites Aparthotel
A-nah Suites Aparthotel Playa del Carmen
A-nah Suites Playa del Carmen
A-nah Suites Playa Carmen Aparthotel
A-nah Suites Playa Carmen
Anah Suites Playa Carmen Aparthotel Playa del Carmen
Anah Suites Playa Carmen Playa del Carmen
Anah Suites Playa Carmen Aparthotel
Anah Suites Aparthotel
Anah Suites Playa Carmen
Anah Suites
Anah Suites Hotel

Anah Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 162 out of 313 reviews
Rating 8 - Good. 77 out of 313 reviews
Rating 6 - Okay. 37 out of 313 reviews
Rating 4 - Poor. 19 out of 313 reviews
Rating 2 - Terrible. 18 out of 313 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Oren

Travelled with group
Disliked: Staff & service, room comfort
Not actually a hotel a services flat.
The place is modern, the rooftop pool is very nice can’t complain, bed is comfortable. Two of the towels had stains, floor was unclean, air conditioning was not cold at all. Oh and there is a school right in front of it with loud bells and kids all day long. Staff at reception were nice, staff responsible for the room less nice and a bit rude and unfriendly.
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was never able to get in even though I paid
I got screwed. Paid the hotel via Hotel.com. Once I got to the hotel they would not let me stay unless I had a "code". They gave me a phone number to call to get this code, but no one answered. I tried for hours across 2 days. So I have no idea about the place, but for me, it sucked. Now I'm trying to get a credit back on my credit card.
Stayed 4 nights in Oct 2024

6/10 Okay

Jacinthe

Travelled with family and small children
Liked: Cleanliness, staff & service
Although the condo unit (204 and 204B) looks nice and is a very good size, it’s located facing the street (Avenida 20) and therefore is a very noisy unit. That avenue is quite busy and loud vehicles pass on it constantly (especially since the building is located next to the ADO bus station). I do not recommend that unit if you want a relaxing night and if you are not a deep sleeper. The door lock inside the condo does not lock the door so use the key to lock the deadlock from the inside if you want to lock the door at night. Other units in the building are rented to longer term tenants and there is always a person at the front desk to manage the ins and outs of the building. No unregistered visitors permitted after 10pm which is great. Coffee pot was broken. Floors were very dirty (porous tile is hard to clean) so keep your shoes or flip flops on. No AC in the bathroom of unit 204B because the shower has a shuttered window with no glass. We had to buy or own garbage bags, dish soap and toilet paper as it is more of an airbnb unit. Missing a few kitchen items that would be very useful such as a can opener and toaster.
Stayed 12 nights in Jul 2024

8/10 Good

Sandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is quite centric and the entire building is so quiet in the evening. Was there for 1 week and the elevator was out of service, unsure why it never got fixed.
Stayed 8 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing about this property was the fact that the elevators were not working. Other than that it was perfect.
Stayed 2 nights in Jul 2024

6/10 Okay

Manuel

Travelled with family
Disliked: Property conditions & facilities
Ok quick stay
The address was wrong on the itinerary and on google maps. When I called them, a generic voice mailbox answered. The place is ok but dated. TVs are dated and not working so well.
Stayed 1 night in Jul 2024

2/10 Terrible

Ivana

Travelled with family
Disliked: Cleanliness, staff & service
Péssimo atendimento
Fiz uma reserva com dois quartos e dois banheiros e me deram um apartamento com apenas um quarto. Duas pessoas tiveram que dividir um sofá pequeno, sem roupa de cama.
Stayed 4 nights in Jun 2024

6/10 Okay

SILVIO A

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cold shower and good bed only.
In practice, the unit is not a hotel room but an apartment managed by a residential unit management company. There is no concierge and administration on site for direct communication. The building does not offer any type of food and the (simple) apartment does not even have a minibar in which the guest can keep cold water or even perishable food. The best and most expensive units do offer a complete structure. The hot water in the bathroom was inoperative and, despite being informed to the administrator, the problem was not resolved and they only offered me another room on the last day of my stay.
Stayed 3 nights in May 2024

10/10 Excellent

Silvio Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern building
Clean modern suite, with excellent linens and bed. Only complaint was no drinking water on arrival in the evening. Needed a fridge too, Playa is very warm.
Stayed 4 nights in May 2024

4/10 Poor

Ariba

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Although we booked Anah Suites which is listed as a hotel, we were placed at Anah downtown which is a vacation ROOM rental and NOT a hotel. Very strange and was very inconvenient trying to find the place. Would not recommend.
Stayed 1 night in May 2024

6/10 Okay

Edmundo

Business traveller
Liked: Cleanliness, staff & service, amenities
Basic unit, sorely needs a desk and a couple of chairs for work from home, bathroom is large and needs its own air conditioner, it’s way too hot.
Stayed 2 nights in May 2024

10/10 Excellent

Florangely de Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Anah Downtown
My stay at Anah Downtown was marked by a series of contrasting experiences. On the downside, the absence of concierge service between 5 pm and 9 am was a notable inconvenience. During these off-hours, guests are left without the support and assistance they may require. Similarly, the front desk's inability to provide assistance when I lost my room key was disappointing and reflected a lack of attentiveness to guest needs. If I hadn't found my lost key I would of slept in the lobby. This is completely unacceptable as a paying guest. Moreover, the discovery of stained sheets and pillowcases upon arrival was a disappointing start to my stay. Despite notifying my concierge, whom assured me they were changed and cleaned, the issue remained unresolved throughout my visit. Again, we are paying guests and simple requests like this should be resolved without any hesitation. However, amidst everything , Anah Downtown was a convenient spot. The buildings location proved to be a significant asset, offering easy access to nearby attractions and amenities. Additionally, the premises were clean and well-kept. Finally, the rooftop pool emerged as a standout feature of my stay.
Stayed 7 nights in May 2024

8/10 Good

Shoshana

Hard to get assistance
Stayed 7 nights in Apr 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2024

10/10 Excellent

ANDRIUS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice location very good property only needs little tlc some stuff were broken
Stayed 8 nights in Mar 2024

2/10 Terrible

Siani

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is just awful. It’s not a hotel but this is a condo with a few rooms converted to a hotel/airbnb. There’s no concierge or help. When I entered there was no toilet paper and there was absolutely no water running from the taps. It was all bare bones. I would never recommend this place. I checked out of here 20mins of being there. It was horrible. There is no staff around to help. The person in contact replied to me 30mins after reporting the issue but still no help nor support of any kind.
Stayed 1 night in Mar 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait 1 hour to check in . I wish I chosen another place .
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Hard to find the place but the location is good
Beware that the address is wrong on Google maps. It took 30 minutes to find this place. Location is great, room was very large and spacious. Had a safe and lots of towels. Cost was very cheap for the night. The place is very noisy, the bathroom door to outside had a crack so we could hear all the street noises. Only one roll of toilet paper in the washroom, other washroom didn’t have any. Overall this place is very basic but the price is good. There was a pool but we didn’t get time to use it. There is staff at the front desk which was helpful. I’m glad I only stayed on quick night here.
Stayed 1 night in Feb 2024

4/10 Poor

Andrew

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Once Beautiful, Now Very Run-Down, Not Safe.
We have stayed every year since it has opened. This is a condo building where owners rent out their units through this company. We have enjoyed our stays in many clean and modern units over the years. This year was completely different. Upon check-in to our unit, we noticed it to be very run-down. Absolutely NO updates have been made in the 9 years since it was built. The kitchen cabinets were falling apart, as were the closets. One showerhead sprayed water everywhere but the shower. The beautiful terrace was furnished with 2 old PVC chairs. Very Disappointing. The bigger issue though, is that the lock to the sliding terrace door was broken. It was on the 2nd floor of a high traffic rd. Not likely to be broken into, but not impossible. Also, the Safe was broken. So we had to keep all our valuables on us at all times (to the beach, restaurants, etc) We alerted the management to all of these issues and were told "Yeah, we know. The owner doesn't want to fix anything" It is absolutely unacceptable to rent a unit with both a broken door lock and no safe!!! While I'm sure many other units may be up to date, we will never take the chance of staying here again and being given such a sub-standard unit. I would urge other owners to hold this management company, and fellow owners to a higher standard. Also of note, The rooftop pool is down to 2 broken umbrellas, so if you need a little shade, this place is not for you. The WiFi speeds are a painfully slow 2-3mbs.
Kitchen Cabinets literally falling apart
Luxurious terrace furniture for 4
Stayed 8 nights in Feb 2024

10/10 Excellent

Amy, Bixby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. It was very quiet, clean, and modern. The location was perfect to walk to local restaurants and the beach. We loved that we were able to walk everywhere. If you are looking for somewhere away from the crowds and very peaceful, this is the place for you!
Stayed 3 nights in Feb 2024

4/10 Poor

Vanessa

Not a good host.......
The host's website took us to a different location, the map was incorrect, walking around with our luggage was not fun. As well once we got there we realized that they used roof top pictures from the other location which was nicer. There was no coffee maker. not one sharp knife in the drawer, no dish towels, the kitchen sink plumbing let go and flooded the floor with food scraps, the floors were dirty and there was no broom or anything to clean the floors with. The lockout room has a paper thin door and the snoring from next door was horrendous, it was if they were in the room with us. When we asked to cancel and get a refund from the host, we were denied. Location was good.
Stayed 9 nights in Jan 2024

6/10 Okay

stephanie

Liked: Cleanliness, property conditions & facilities
The room was clean and bed was comfortable. Photos were misleading, unit has no balcony and faces a fairly busy street. This is unit B which is directly connected to another unit, you could hear everything in the next room. Fine for a one night stay.
Stayed 1 night in Jan 2024

8/10 Good

Natasa

Liked: Cleanliness, staff & service, property conditions & facilities
We were placed in a connecting room of an apartment. There was a door in the room that seperated us from our neighbors which was so uncomfortable and awkward. The walls are so thin we heard all of their conversations. The hotel does not provide basic essentials such as a blow dryer, in room safe, cups, and toilet paper which you have to get on your own. The water pressure of the toilet is weak and lets you flush once every 30min or so. The property does not give you anything for your money except a bed to sleep in. I find that cheaper motels/ hotels worldwide offer more than this hotel when it comes to the basics. All types of cleaning services including clean towels, and sheets are extra so if you're staying 5/7 days it's not worth it to stay here. You can get a little more for your money by staying somewhere else. Overall it was an ok experience this was our first time not doing all inclusive and would not come back to this particular property. The good thing about the hotel is that it is not too far from 5th Ave. The rooftop pool is nice with a good view, and they keep the grounds clean. Also the staff is very nice :) Bare in mind they do not take credit card deposits but ask for 300USD cash on arrival, this makes it inconvenient for converting back and forth if you do not live in the US.
Stayed 5 nights in Jan 2024