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Andaz Mayakoba a Concep by Hyatt - All inclusive

5.0 star property

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Photo gallery for Andaz Mayakoba a Concep by Hyatt - All inclusive

Aerial view
Lake
Private beach, white sand, free beach shuttle, sun-loungers
Sun deck
Ocean View Studio | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
  • Bar
  • Pet-friendly
  • Parking included

Explore the area

Map
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • Playa Xcalacoco
    ‪10 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪15 min drive‬

Room options

View all photos for Andaz King

Premium bedding, minibar, in-room safe, desk

Andaz King

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View King

View from room

Lagoon View King

  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Double

Premium bedding, minibar, in-room safe, desk

Lagoon View Double

  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Beach Area

Premium bedding, minibar, in-room safe, desk

King Beach Area

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Beach Area

Premium bedding, minibar, in-room safe, desk

Double Beach Area

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Studio

Ocean View Studio | View from room

Ocean View Studio

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Suite

Lagoon View Suite | Living area | Flat-screen TV

Lagoon View Suite

  • 100 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Suite

Premium bedding, minibar, in-room safe, desk

Beach Area Suite

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front Studio

Beach Front Studio | View from room

Beach Front Studio

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Andaz Suite

Premium bedding, minibar, in-room safe, desk

Andaz Suite

  • 100 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-level Suite

Bi-level Suite | Premium bedding, minibar, in-room safe, desk

Bi-level Suite

  • 174 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front King

Beach Front King | Premium bedding, minibar, in-room safe, desk

Beach Front King

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Suite

Ocean View Suite | View from room

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Beach Front Double

Beach Front Double | Premium bedding, minibar, in-room safe, desk

Beach Front Double

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Beach Front Suite

Beach Front Suite | View from room

Beach Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Andaz Double Bed

Premium bedding, minibar, in-room safe, desk

Andaz Double Bed

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Fairmont Mayakoba

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, (1001)
The price is €4,119
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Fairmont Mayakoba

About this property

Andaz Mayakoba a Concep by Hyatt - All inclusive

Luxury resort on the beach, with 2 outdoor pools
Spend the day catching some rays at Andaz Mayakoba a Concep by Hyatt - All inclusive's private white sand beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Andaz Mayakoba a Concep by Hyatt - All inclusive offers 214 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
During your stay at Andaz Mayakoba a Concep by Hyatt - All inclusive, you're just a quick walk from El Camaleón Mayakoba Golf Course. Enjoy features like free WiFi in public areas, free self-parking and a free beach shuttle. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Cocina Milagro
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body scrubs, deep-tissue massages or body wraps at the spa
  • Services include babysitting, free supervised childcare and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • Just a 1-minute drive from El Camaleón Mayakoba Golf Course and 9 minutes from Quinta Avenida
  • Free beach shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Andaz Mayakoba a Concep by Hyatt - All inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Andaz Mayakoba a Concep by Hyatt - All inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers a 24-hour fitness centre, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

Cocina Milagro – This poolside restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Tinta del Pulpo – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Casa Amate – This fine-dining restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open selected days.
Sotavento – This seafood restaurant is located on the beach. Reservations are required. Open daily.
Vegan Bar – This beachfront restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Cycling
Fitness facilities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free beach shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Sauna
  • Scuba diving
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 2 March 2025 to 30 May 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Andaz Mayakoba All Inclusive Package Concept Hyatt
az Mayakoba Inclusive Package
Andaz Mayakoba A Concept by Hyatt
Andaz Mayakoba A Concept by Hyatt All Inclusive
Andaz Mayakoba a Concep by Hyatt - All inclusive Resort
Andaz Mayakoba a Concept By Hyatt All Inclusive Package

Andaz Mayakoba a Concep by Hyatt - All inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 156 reviews
Rating 8 - Good. 14 out of 156 reviews
Rating 6 - Okay. 8 out of 156 reviews
Rating 4 - Poor. 5 out of 156 reviews
Rating 2 - Terrible. 3 out of 156 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lucia

Stayed 3 nights in Nov 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar de descanso y buena comida
Stayed 2 nights in Nov 2024

10/10 Excellent

Tyler, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful paradise, offers a lot of privacy. Great service and friendly & attentive staff all around. Love there, great time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jorge

Stayed 6 nights in Oct 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly recommendable
Lovely stay to recharge batteries!
Stayed 7 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel
Incredible staff, beautiful property and a truly magnificent stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jorge Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio supremo
El hotel está en excelentes condiciones, el servicio es extraordinariamente bueno! La calidad de los vinos podría mejorar muchísimo
Stayed 7 nights in Jul 2024

4/10 Poor

Antonio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

VALENTINA

Stayed 5 nights in May 2024

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wonderful restaurants clean beach, staff excellent I like to mention Cristobal at the VB restaurant/ bar his service is impeccable, not to mention his bartender skills excellent customer service.
Stayed 4 nights in May 2024

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
5 star service, friendly staff, beautiful beach, amazing food
Stayed 3 nights in May 2024

10/10 Excellent

Karina

Stayed 3 nights in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!

8/10 Good

Darrell P

Liked: Staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023