4/10 Poor
Marilyn Francis
16 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great.
The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable.
The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable.
The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all.
We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful.
One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms).
The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well
Marilyn Francis
Stayed 7 nights in Dec 2024
