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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
4 bars/lounges, poolside bar
5 restaurants, breakfast served
Kayaking
5 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Tres Rios Ecopark
    ā€Ŗ7 min driveā€¬
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ7 min driveā€¬
  • Maroma Beach
    ā€Ŗ12 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ42 min driveā€¬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Partial Ocean View

  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

BlueBay Grand Esmeralda All Inclusive

Family fun on the beach, with 3 outdoor pools, near El CamaleĆ³n Mayakoba Golf Course
At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El CamaleĆ³n Mayakoba Golf Course. Features include free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with massages, facials or aromatherapy at BlueBay SPA
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and kayaking
  • Guests have great things to say about the clean guestrooms and the restaurant
  • 7 minutes by car from El CamaleĆ³n Mayakoba Golf Course and 9 minutes from Gran Coyote Golf
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1122 reviews
Rating 8 - Good. 239 out of 1122 reviews
Rating 6 - Okay. 238 out of 1122 reviews
Rating 4 - Poor. 172 out of 1122 reviews
Rating 2 - Terrible. 202 out of 1122 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

tahsin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed and Frustrated ā€“ A Stay to Forget... I recently stayed at the Blue Bay Grand Esmeralda, and my experience was far from what I expected, especially considering the significant amount of money I spent. Towel Policy Concerns One of the most frustrating issues was their pool towel policy. Guests are charged $30 for a lost towel, and this policy feels more like a money-making scheme than a genuine security measure. Despite being cautious, I was treated with zero empathy by the concierge staff, particularly Edgar. This practice felt exploitative, and I suspect the staff may be complicit in "losing" towels to enforce charges. Deteriorating Facilities The property is in desperate need of attention. Buildings are run-down, elevators donā€™t work, and some areas have an unbearable stench reminiscent of a septic tank. Restaurant Management Issues A particularly unpleasant incident occurred at the Mexican restaurant, where the manager, Enrique, enforced a baffling and inconsistent dress code. Guests wearing t-shirts, shorts, and strapped sandals were allowed, but I was turned away for single-strap sandals. This not only ruined our evening but felt inconsistently applied, as others with similar attire were allowed entry. Final Thoughts Overall, my stay at Blue Bay Grand Esmeralda was disappointing. Its poor policies, declining facilities, and lack of guest care make it impossible for me to recommend. I hope the hotel addresses these issues.
Stayed 5 nights in Nov 2024

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible, the property was huge and the shuttle service was horrible the property was old and dirty huge cockroaches , food was bad never go here!
Stayed 4 nights in Dec 2024

4/10 Poor

Georgina, chino

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated, public restroom non functional always only one working at the most busies times. Always same food and no snacks by the beach pool Area
Stayed 2 nights in Nov 2024

10/10 Excellent

Dima

Liked: Cleanliness, staff & service
Stayed 11 nights in Nov 2024

6/10 Okay

Darlene

Liked: Staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is very large. The pathways need better lighting at night. Also, not enough lounge chairs at the pool areas.
Stayed 8 nights in Nov 2024

8/10 Good

Alexei

Stayed 4 nights in Nov 2024

6/10 Okay

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Grounds are well maintained. Staff are friendly and helpful. Some rooms are musty smelling and mouldy. Sliding doors would not lock properly. Buildings and rooms need updating. Food was ok, not great. Most food items were luke warm at best. Pool was fine. Resort needs more deck chairs around pool.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Vishal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is horrible. The resort stole my room from me and gave it to another guest when their room caught on fire. When I complained about the hotel stealing my room the hotel manager threatened to call the Mexican police on me and send me to jail. I recorded the conversation and told Expedia about how the management treated me; however, Expedia decided to side with the resort and not accept my videos as evidence. Expedia was unable and unwilling to investigate this issue with the partner hotel and sided completely with the hotel instead of protecting their customer. Stay away from this hotel and Expedia.
Stayed 7 nights in Nov 2024

6/10 Okay

Felicia

Liked: Staff & service
Stayed 5 nights in Nov 2024

4/10 Poor

Gurinder Singh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never recommend this resort to anyone worst seafood was served at dinner .water used to stop in showers while soap on body in building 4 and 5 same in toilets.much more to say
Stayed 5 nights in Nov 2024

6/10 Okay

Harvinder

Travelled with group
Liked: Cleanliness, staff & service, amenities
Elevator was not working in building 5 my room light was not working and toilet was not working
Stayed 5 nights in Nov 2024

2/10 Terrible

Vironica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Vinita

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS WAS THE WORSE RESORT I HAVE EVER BEEN TO! the food was horrible, my husband was sick every night we were there. There is no change in the food, the food was exactly the SAME every night. Booking the a la carte is so hard, the app to book it on did not work for us so most nights we had to pay the doorman to let us in. There are raccoons, lemurs and bird all around you when you are eating. The animals will jump up onto the tables. We had no working wifi most of our trip and were forced to turn on our roaming to stay in touch with our families. There was no hot water for us when we showered and from our experience the sheets were barely changed during house keeping. They would just fix up the same sheets for you. Room service was not free either even though you were paying for all inclusive. One of our nights there one of the building went up in flames. When they relocated the people in that building, they relocated them to a room that my brother was paying for and had not checked out yet. When we complained about this we kept getting ā€œsorry there is nothing we can doā€ and when we finally yelled enough for a manager to come out we were told ā€œwe are going to call the police and you can sit in jailā€ We were treated terribly by the staff. Upon us checking out they hid our stuff in a back room for some time because they up charged our rooms and when we asked for a break down they didnā€™t have one. Many people had money taken out of their safes like thousands. DO NOT GO HERE
Stayed 7 nights in Nov 2024

4/10 Poor

Marissa

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Donā€™t do it
If you are traveling with friends, do NOT stay here. This place is very inconvenient and their website is not truthful. For breakfast and lunch, the only option is 2 dining halls with bad food. -Have to walk to lobby every day to make dinner reservations at the concierge, canā€™t call -canā€™t make multiple reservations for entire stay, only for the next day -after hours buffet was disgusting -AC only present in hotel rooms, not in restaurants/lobby/bar -food was dry and salty, severely underseasoned -ice cream scoop was in dirty water -App doesnā€™t work -some outlets didnā€™t work in room -use the same plastic cups for everything -orange juice smelled like a fart and made us sick -wifi doesnā€™t work -charge for room service that we didnā€™t know about -room service took an hour -have to call room service number multiple times before it goes through -Bathroom stall doors didnā€™t lock -constant knocking sound on room door -lobby roof leaks when it rains -moldy ceiling -rude waitress at steakhouse didnā€™t even acknowledge our friend -worker mopped over my friends feet -coffee shop was closed at 8:30am -bathroom smells like sulphur dioxide -no Mexican music, all acoustic covers of American songs -have to turn in room key and towel card or you get charged at check out -conflicting info about when concierge closes -mirror in room has paint splattered on it -umbrella only in some rooms -no swim up bar -animals (cats, cottis, raccoons) in dining hall -housekeeping popped our bday balloons
Stayed 3 nights in Nov 2024

8/10 Good

Taylor Stanley Vavra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Michelle, Red Lodge

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not even close to enough lawn chairs for guests. Beach was dirty and uninviting. Facilities were in disrepair, rooms are horribly outdated, bedding and decor dismal, no bathrobes in rooms. Service was mostly friendly, but food just okay.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaminely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Denise Edwina Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the pool
Stayed 7 nights in Nov 2024

6/10 Okay

Erika

Disliked: Property conditions & facilities
Our room floated while trying to take a shower there was a wall leak. The hotel didnā€™t proceed to do a room change until the next day. I feel like we wasted a whole day just trying to get accommodated.
Stayed 4 nights in Nov 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wr really liked the many dining options and the large number of pools and the easy access to them. We didnā€™t like the fact our fridge in our room didnā€™t work and the lineups at the main bar.
Stayed 7 nights in Nov 2024

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Jeremy, Leduc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay for 10 days at Blue Bay. We had a fantastic and amazing experience once again. Staff are friendly, welcoming and helpful. Because of this great experience once again, we decided to become a member of the circle one. Thanks to all the blue bay staff. Looking forward to our next visit.
Stayed 10 nights in Oct 2024

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024