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Casa Kaoba Hotel & Suites

3.5 star property
VIP Access

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Premium bedding, in-room safe, iron/ironing board, free WiFi
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
View from room
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪8 min drive‬
  • Playacar Golf Club
    ‪10 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪251 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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The price is €45
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includes taxes & fees
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About this property

Casa Kaoba Hotel & Suites

Hotel with free breakfast, near Xplor Theme Park
Along with an outdoor pool, this hotel has a restaurant and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, conference space, a 24-hour front desk and tour/ticket assistance are on-site.
Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Casa Kaoba Hotel & Suites. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a terrace
  • Just a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa Kaoba Hotel & Suites. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Guests are served a free continental breakfast daily from 8:00 AM to noon.
Ceiba Negra – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 711 reviews
Rating 8 - Good. 173 out of 711 reviews
Rating 6 - Okay. 76 out of 711 reviews
Rating 4 - Poor. 34 out of 711 reviews
Rating 2 - Terrible. 26 out of 711 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

6/10 Okay

Krista

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a bad odor and is outdated. Does not match the photos! The a/c in the room was broken, it wouldnt allow the temp to be adjusted and made a loud noise.The location is not nearly as close to the beach or 5th ave. as it says. Disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

4/10 Poor

KEVIN

Stayed 2 nights in Jan 2025

4/10 Poor

KEVIN

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property was just ok, the front desk staff was very friendly, always greeted us as we left for the day and returned. The rooms were just ok, but the TV's did not work, no channels just static or a black screen. There were limited dishes in the kitchen, no pans or silverware/utensils in the drawers, no glasses, just coffee cups, we had to ask for utensils. They offered breakfast and they had a limited menu that was quite tasty, the 1st days breakfast was wonderful, but after that and on most days after, they stated that they were out of fruit and or juices and only offered tea with our meal, we were traveling with 2 small children and they were given the tea??? The ladies in the dining room acted like they didn't want to be there, but the young man that waited on us was very pleasant and hospitable. We had a day where one of our kids was sick and we wanted to take breakfast to them, but they didn't allow us to remove the food from the dining room, so we had to bring him to the dining room, but then watch as other guest took food to their rooms. The pool was old, we found mold in some spots of the steps and on the tiles, the lounge chairs and side tables were also dirty and moldy as well. All this explains why this property was empty, with no guest. Although it was centrally located, I don't think we would book it again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just grate and a grate price
Stayed 1 night in Jan 2025

8/10 Good

Gonzalo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, a good hotel to stay if you are busy during the day.
Stayed 6 nights in Jan 2025

10/10 Excellent

Oleksiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of five with three kids, and we had a wonderful stay at this hotel. We loved how spacious the room was and appreciated the beautiful plant decorations throughout the property. The staff were excellent—friendly, communicative, and always helpful. Our room was cleaned thoroughly every two days, which we really appreciated. Breakfast was delicious, although the selection was somewhat limited. Despite that, our overall experience was fantastic. Initially, we were a bit hesitant to book for an entire week after reading some previous reviews, but we’re so glad we did. The location is also very convenient, close to Tulum, cenotes, and many other tourist attractions. We highly recommend this hotel!
Stayed 7 nights in Jan 2025

10/10 Excellent

Nely

Travelled with family
Liked: Cleanliness, staff & service
Great for the value. If you’re looking for a budget friendly stay that’s still nice, this is your place. The staff was friendly, the property is visibly older, but well kept. My only complaint is that the beds are stiff and uncomfortable, but for the value, it’s expected. They had 2 small private jacuzzis in the pool area that you can reserve, so that was a nice Surprise. Also, a small breakfast is included! Again, really great for the value.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service

good value, clean and close to xcaret

Massive storm when arrived so hard to get perspective. Charming reception. Bar meals basic and quite expensive and the staff were tired . Gardens and pool.beauriful. I had a basic room for one night, 5m.from.xcaret. bed clean and comfortable, pressure of hot water good.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeniffer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful place
Stayed 1 night in Jan 2025

2/10 Terrible

Quentin

No communication from front desk.
Stayed 1 night in Jan 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service
Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Stayed 10 nights in Dec 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Demetrius

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but no hot water, no face towels, ripped towels, jacuzzi didn’t work, waterfall didn’t work over the indoor pool.
Stayed 2 nights in Dec 2024

4/10 Poor

Fabian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to XCARET park.
Stayed 1 night in Dec 2024

10/10 Excellent

Peng

Liked: Cleanliness, staff & service
Good at its price
Stayed 4 nights in Dec 2024

8/10 Good

J

Travelled with family and small children
Liked: Staff & service, amenities
a good place to stay for visiting xcaret parks

2/10 Terrible

Gustavo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay for Xplor and Xcaret

Great check in staff very knowledgeable and friendly very professional.
Stayed 3 nights in Nov 2024

8/10 Good

Luisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your going to visit xcaret parks location is perfect!! main plaza for shopping 15 min in a vehicle !! …. Breakfast starts at 8 am . Pet friendly !
Stayed 5 nights in Nov 2024

8/10 Good

Cynthia Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Main Bathroom out of order and second Bathroom doors bloking each other to open. Sorroundings need maintnance , looks dirty . Location unfortunately at the very busy road but not much there can be done about it. However room is espectacular, clean and very inviting. Service was good.
Stayed 1 night in Nov 2024

6/10 Okay

Brenda, North York

Stayed 1 night in Oct 2024