All-inclusive Details
All-inclusive room rates at El Dorado Maroma, Catamarán, Cenote & More Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- In-room minibar (all beverages included)
- Meals and beverages at companion properties
Not included
- Premium food items included
- All available drinks included
- Minibar (all drinks included)
- Buffet-style meals included
- A la carte dining included
- Meals and drinks at companion properties included
- All on-site activities, and facilities and equipment included
- Service charge not included
- All meals included
Property Features
Some rates at El Dorado Maroma, Catamarán, Cenote & More Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At El Dorado Maroma, Catamarán, Cenote & More Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. You can unwind with a drink at one of the 2 beach bars. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Free valet parking is available. This 4.5-star Playa del Carmen hotel is smoke free.
- 149 guestrooms or units
- 2 bars on the beach
- Self-service laundry
- Front desk (24 hours)
- Express check-out
- Concierge
- Terrace
- Garden
- No smoking on site
Internet
Available in some public areas:
Free WiFi
Parking
Transport
-
Property shuttles: Free airport shuttle
-
Parking: Free valet parking
Room Amenities
El Dorado Maroma, Catamarán, Cenote & More Inclusive offers 149 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. Housekeeping is provided on a daily basis.
- Private balcony or patio
- Stocked minibar (free)
- In-room dining
- Smart television
- Satellite channels
- DVD player
- Shower
- Housekeeping (daily)
- Newspapers (free)
- Hairdryer
- Safe
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Air conditioning
- Ensuite bathroom
- Wardrobe or cupboard
- Toothbrush and toothpaste
- Desk chair
Food & Drink
Room service is available.
Nearby Activities
4 outdoor swimming pools are on site along with a private beach.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Kayaking on site
- Snorkelling on site
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, NÁAY SPA. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
- Sauna in spa
- Hot tub in spa
- Steam room in spa
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Massages
Hotel Policies
Check-in
- Check-in time starts at 2:30 PM
- Check-in time ends at 3:00 PM
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
El Dorado Maroma, Catamarán, Cenote & More Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Pet Policy
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
- Staff wears personal protective equipment
- Debit cards not accepted
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- No rollaway/extra beds available
- No cots (infant beds) available
- Property is not currently implementing any enhanced cleaning measures
- No lifts
- Staff temperature checks are conducted regularly
- Temperature checks are not available to guests
- Minimum guest age is 18
- Caters to adults only
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- El Dorado Maroma All Inclusive
- El Dorado Maroma Karisma
- El Dorado Maroma Karisma All Inclusive
- Maroma Karisma
- El Dorado Karisma
- El Dorado Karisma All Inclusive
- El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
- El Dorado Maroma Karisma Gourmet All Inclusive Hotel
- El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
- El Dorado Maroma Gourmet All Inclusive Karisma Hotel
- El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
- El Dorado Maroma Gourmet All Inclusive Karisma
- El Dorado Maroma Karisma Gourmet All Inclusive
- Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
- El Dorado Maroma By Karisma All Inclusive
- El Dorado Maroma By Karisma Gourmet All Inclusive
- El Dorado Maroma Gourmet All Inclusive Karisma Hotel
- Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
- El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
- El Dorado Maroma By Karisma All Inclusive
- El Dorado Maroma By Karisma Gourmet All Inclusive
- El Dorado Maroma Gourmet All Inclusive Karisma
- Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
- El Dorado Maroma By Karisma All Inclusive
- El Dorado Maroma By Karisma Gourmet All Inclusive
- El Dorado Maroma Gourmet All Inclusive by Karisma
You should know
- Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
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