See all properties

Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Aerial view
Sports facility
On the beach, white sand, sun-loungers, beach umbrellas
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Pool
  • Breakfast included
  • Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    5 min drive
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    20 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

Children’s theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Similar properties

Outdoor pool

Platinum Yucatan Princess Adults Only - All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.1 out of 5, Very good, (2302)
The price is €270
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Platinum Yucatan Princess Adults Only - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with hot stone massages, aromatherapy or body treatments at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the beach
  • 11 minutes by car from Quinta Avenida and 12 minutes from Tres Rios Ecopark
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1557 out of 3316 reviews" "
Rating 8 - Good. 836 out of 3316 reviews" "
Rating 6 - Okay. 453 out of 3316 reviews" "
Rating 4 - Poor. 235 out of 3316 reviews" "
Rating 2 - Terrible. 235 out of 3316 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a very good place to visit.
Stayed 10 nights in Aug 2024

6/10 Okay

Tendaya

Stayed 4 nights in Aug 2024

10/10 Excellent

Ruth

Stayed 5 nights in Aug 2024

6/10 Okay

Kayla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jesus Lopez, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was awesome, the food was great and the drinks were amazing, we enjoyed every minute of it.
Stayed 6 nights in Aug 2024

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Aug 2024

10/10 Excellent

TAMMY LYNN

Stayed 5 nights in Aug 2024

2/10 Terrible

Nilufa

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

DEBORAH

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Aug 2024

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful. Staff was amazing.Animals were alittle aggressive, jump up on the table and take your food. Trolleys took too long to come. Overall we had a great trip. Looking to book again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Roberto Miguel Mendez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well except for one night where staff were on strike and closed a lot of amenities to the resort this issue took place for a day and was resolved the next day
Stayed 5 nights in Aug 2024

2/10 Terrible

Andrey, Rocklin

Stayed 7 nights in Jul 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Diana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Danny

Stayed 6 nights in Aug 2024

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Owais Nadeem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing resort!
Stayed 5 nights in Aug 2024

10/10 Excellent

Liliam

Stayed 8 nights in Aug 2024

8/10 Good

yolibeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing however the lunch and dinner at the buffet was not good at all
Stayed 7 nights in Aug 2024

8/10 Good

Oleksii, Urbana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Great dining options, exciting entertainment, amazing and welcoming staff! =========== CONS: Among diverse fauna here are plenty of coati, which are very cute animals but unfortunately most trashcans on the property and at the beach specifically are not protected against them properly, so could be accessed, which can spread trash and disease etc on the beach and surrounding territory. Trashcans need to be replaced with coati-proof type. Also, hotel employees deserve a raise for their hard work! Last day of our vacation was negatively affected by employee strike due to poor pay conditions, and the hotel management should make appropriate changes and improvements in pay to avoid such strike in the future, which can certainly disrupt a hard-earned vacation.
Stayed 7 nights in Aug 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, buffets are yum, everything was very nice
Stayed 6 nights in Aug 2024

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good experience
Stayed 10 nights in Aug 2024

4/10 Poor

Nikolay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as nice as it was before. We went in 2014,2015,2016 and it was very nice. Stuff is not friendly, food is the same every day and not as much as it was before. Everything is dirty. Wat to much animals no animal control , if you go swimming they go inside your bag and eat your food, and steal from your bag. They looks like racuuns and they go through garbage make a mess and then go through people stuff and steal food and drink from your cup. This is very dis costing. I would never go back there.
Stayed 5 nights in Aug 2024

4/10 Poor

Rita E, woodbridge

Stayed 5 nights in Jul 2024

8/10 Good

kristi, Farmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort itself, very clean even with those stupid ciaots that got in my bag and left dirt on everything! the staff all were friendly and great! Want to thank Jose’ by the seafood restaurant pool swim up bar! Excellent service! Buffet could have been better, food not the warmest. We missed our reservation for dinner one night and were able to get into another one with the manager…thank you! Beach was smelly every day, but still beautiful! Liked that we were upgraded with our room that was a plus! Thanks for the great trip with my bestie for some girl time!
Stayed 5 nights in Aug 2024