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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Reception
Kayaking
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout curtains

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

Children’s theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4177)
The price is €208
for 1 room
includes taxes & fees
14 May - 15 May
Occidental at Xcaret Destination - All Inclusive

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with hydrotherapy, Swedish massages or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the pool and the restaurant
  • 11 minutes by car from Quinta Avenida and 7 minutes from El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Self parking is free.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1789 out of 3756 reviews
Rating 8 - Good. 953 out of 3756 reviews
Rating 6 - Okay. 513 out of 3756 reviews
Rating 4 - Poor. 248 out of 3756 reviews
Rating 2 - Terrible. 253 out of 3756 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 7 nights in Jan 2025

6/10 Okay

Sary

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was well maintained, however we still saw plenty of garbage floating around in pond areas and in bushes. The staff overall was great and accommodating, but the staff at buffet's were less attentive and sometimes did not greet us and we waited for awhile for baby seats. The reported animal issues were not as bad and seems to be contained and there were signs all over to not feed wild life. Food was very bland at every restaurant including a la carte's. Sometimes we could find salt and pepper and hot sauce, some days we couldn't find them. Overall the staff and facilities are improving and will need time to improve before they can compete with other resorts.
Stayed 6 nights in Jan 2025

8/10 Good

Sunghun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 5 nights in Jan 2025

6/10 Okay

Michaela

Liked: Cleanliness
Disliked: Property conditions & facilities
My room didn’t have a dead bolt which felt extremely unsafe. The food wasn’t great also. Overall it was just okay for a 4 star resort
Stayed 5 nights in Jan 2025

6/10 Okay

Dmitriy

Stayed 8 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. I didn't like it just because people smoked a lot near the pools. in the next rooms.
Stayed 7 nights in Jan 2025

8/10 Good

Ricardo

Liked: Staff & service
Stayed 6 nights in Jan 2025

4/10 Poor

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic and the property was once beautiful but repairs have clearly been neglected for some time. The food quality was abysmal. My burger was raw and nothing was seasoned. Wifi is an extra charge if you dont want ads. The only thing pleasant here was the staff.
Stayed 1 night in Jan 2025

8/10 Good

Ryan

Stayed 7 nights in Jan 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The size and staff were amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Ching Man Madeleine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 4 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

greg a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool we're very clean, staff was very friendly, the only thing that was bad was the sports bar wouldn't put the volume on for the nfl playoff game ,its a sports bar, but every thing else on our vacation was perfect
Stayed 11 nights in Jan 2025

8/10 Good

Kaylin

Stayed 6 nights in Jan 2025

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tyrrell

Travelled with partner
Liked: Amenities
The resort was amazing, they treated us well !
Stayed 3 nights in Jan 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very relaxing 4 night trip. The staff was eager to please and the grounds were clean and well maintained.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Even when I met them on 5th avenue on their day off. Exceptional. I enjoy the many quiet pools. The non smoking laws are good, though some guests did break them.
Stayed 8 nights in Jan 2025

6/10 Okay

Binbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs improvement.

6/10 Okay

Michael Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pools, taco bar pool bars variety of foods all good
Stayed 6 nights in Jan 2025

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jack Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were polite and we're always working. The food can be hit or miss at the restaurants and the buildings are showing some age but was a fantastic place to relax and let your spouse be pampered.
Stayed 6 nights in Jan 2025

8/10 Good

Adriana J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dope, but wasn't a fan of the super hard push for a timeshare pitch.
Stayed 4 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time at the Grand Riviera Princess. It was exactly what I wanted - very relaxing and quiet. The staff were amazing, the property was lovely and the transportation around the property was very helpful. The restaurants were very good, but the buffets were slightly disappointing. I highly recommend upgrading to "platinum status" for a minimal price - as 24 hour room service is also included. It was a great vacation.
Stayed 7 nights in Jan 2025