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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Hacienda Real

4-star property
Avenida 10 con Calle 10, Playa del Carmen, QROO 09 725 22 184
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4.3 out of 5
Very good!
See all 8 ebookers Reviews

"Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendl ... " More

By DeeO on Wed 27 May 2015

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Deluxe Room, 2 Queen Beds

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Standard Room

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Hotel Description

During your stay at Hacienda Real, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as an outdoor pool, a restaurant and a coffee shop/cafe.

  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Breakfast is offered for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, a porter and limo or town car service
  • Steps from Quinta Avenida and 8 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee

Hacienda Real ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Hacienda Real

Couples (5) Other (2) Friends (1)
4 out of 5

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

Posted by on 27 May 2015

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4 out of 5

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!

Posted by on 9 Feb 2016

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5 out of 5

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.

Posted by on 11 Jan 2016

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5 out of 5

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.

Posted by on 6 Apr 2015

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3 out of 5

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!

Posted by on 4 Feb 2015

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5 out of 5

super

es war sehr angenehm und freundlich und sauber.war sehr zufrieden

Posted by on 26 Nov 2013

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4 out of 5

Aamiaisravintolan palvelu nöyryyttävää

Hotelli oli siisti j,viihtyisä ja hyvällä paikalla. Mutta: Kun tulimme sanottiin että meille ei ole huonetta vaan tarjoamme toista hotelliamme Hacienda del Caribe ja saisimme aamiaisen samaan hintaan hyvityksenä.Puhe oli max 2 yöstä.Sanoivat että hotelli olisi samaa tasoa kuin tämä Hacienda Real joka ei pitänyt alkuunkaan paikkaansa ja aamupala oli todella surkea.Kerrottiin että se oli Continental tai American .Kun tilasimme siihen kuului juomista vain kahvi ilman lisähintaa. Kun pääsimme sitten 2 yön jälkeen tähän Varsinaiseen hotelliimme niin siellä alkoi sama peli aamiaisen kanssa vaikka meille oli se hotellin puolesta tarjottu hyvityksenä. Olivat heti tulostamme lähtien ihan kuin olisimme epätoivottuja asiakkaita kun emme olisi maksavia aamiasvieraita.Vaimo kun ei juonut kahvia niin teetä ei saanut tilalle ja samoin kerrottiin että tuoremehu ei kuulu hintaan vaikka listassa oli maininta.Samoin paahtoleipää tuli 3 siivua yhteensä 2 hengelle ja yksi marmeladinappi.Seuraavana aamuna oli eri tarjoilija ja otti tilauksemme paremmin vastaan ,mutta kun hän tuli takaisin niin hän pyyteli anteeksi että hänen vanhempi kollegansa tai esimiehensä oli kieltänyt toimittamasta pyyntömme mukaan.Annoimme sitten tälle tarjoilijalle kuitenkin reilun tipin lopussa ja sanoimme ymmärtävämme että palvelu ei ollut hänestä kiinni.Seuraavana l. 3na aamuna sitten palvelu jo pelasi vaikka oli se 1 aamun myrkyn niellyt tarjoilija olikin tarjoilemassa. Kun yritimme maksaa tuoremehujamme kuten edellisenäkin päivänä niin tämä tarjoilija sanoo että tietenkin tuoremehu kuuluu ja samoin tee kahvin vaihtoehtona!!! Meillä oli siinä pöytäkavereina Kanadalaisia hotellivieraita olisiko sillä ollut vaikutusta asiaan? Kuitenkin siitä lähtien tuo aamiainen sitten toimi jotenkin mutta ikävä maku siitä jäi kun ei pahimmillaan saanut edes rahalla mitä olisi halunnut.Olisiko ravintolanpitäjä ja hotelli eri yrittäjä vai mistä kiikasti.Ei olisi halunnut siinä aamiaista syödäkkään mutta kun tavallaan omalla joustamisellamme olimme tuon aamiaisen ansainneet hotellin omasta esityksestä korvauksena ylimääräisestä muuttohaitasta. Aamiaispaikkoja on runsainmitoin lähistöllä joten hotellia ei kannata sen vuoksi vierastaa koska on viihtyisä ja hyvällä paikalla.

Posted by on 12 Feb 2013

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4 out of 5

Siisti hotelli.

Hotellin taso yllätti positiivisesti. 60€/vrk oli mielestäni edullinen hinta tämän tasoisesta hotellista. Huomio kuitenkin, että yöpymiseen ei sisälly aurinkotuolien käyttöoikeutta rannalla. Se ei kuitenkaan ollut meille ongelma sillä olisimme kuitenkin ostaneet juomia ja ruokia rannalta jolloin aurinkotuoleja sai käyttää.

Posted by on 7 Feb 2013

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About the Hacienda Real

Location Avenida 10 con Calle 10, Playa del Carmen, QROO 77710

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. Meeting rooms and limo/town car service are available. An airport shuttle at scheduled times is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hacienda Real. This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2008
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge) , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Hacienda Real offers 58 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 25-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cots available
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Hacienda Real has a restaurant serving breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorised watercraft on site
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express.

  • Staffed front desk
  • Children stay free - maximum age 11
  • No rollaway/extra beds available
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Minimum guest age is 18

Hotel Names

  • Hacienda Real Hotel Playa del Carmen
  • Hacienda Real Hotel
  • Hacienda Real Playa del Carmen
  • Hacienda Real Hotel
  • Hacienda Real Playa del Carmen
  • Hacienda Real Hotel Playa del Carmen

You should know

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.