Family-friendly Playa del Carmen hotel in Downtown Playa del Carmen with a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a coffee shop/cafe. Additionally, a 24-hour front desk, limo/town car service and express check-in are on-site.
Hacienda Real offers 58 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 25-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hacienda Real, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as an outdoor pool, a restaurant and a coffee shop/cafe.
Free WiFi
Dining options include a coffee shop and a restaurant
Breakfast is offered for a fee
Take a swim in the outdoor pool
Services include tour or ticket assistance, a porter and limo or town car service
Steps from Quinta Avenida and 8 minutes on foot from Playa del Carmen Main Beach
Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. Meeting rooms and limo/town car service are available. An airport shuttle at scheduled times is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hacienda Real.
This 3.5-star Playa del Carmen hotel is smoke free.
Hacienda Real has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Return airport shuttle (surcharge) at scheduled times
Limo/town car service
Food and drink
Breakfast available for a fee
A coffee shop/cafe
A restaurant
Conveniences
24-hour front desk
Free newspapers in lobby
Guest services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Meeting rooms
Outdoors
Pool umbrellas
Accessibility
Lift
More
1 building
4 floors
Built in 2008
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Cot
Down comforter
Pillowtop mattress
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Entertainment
25-inch flat-screen TV with cable channels
Food and drink
Coffee/tea maker
Free bottled water
Limited room service
More
Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Children and extra beds
Children are welcome.
Kids stay free! Children 11 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cots (infant beds) are available.
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Front desk staff will greet guests on arrival.
We should mention
Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen
Hacienda Real Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 169 out of 446 reviews" "
10 - Excellent
169
Rating 8 - Good. 176 out of 446 reviews" "
8 - Good
176
Rating 6 - Okay. 64 out of 446 reviews" "
6 - Okay
64
Rating 4 - Poor. 21 out of 446 reviews" "
4 - Poor
21
Rating 2 - Terrible. 16 out of 446 reviews" "
2 - Terrible
16
8.6/10
Cleanliness
8.0/10
Staff & service
8.2/10
Property conditions & facilities
Reviews
8/10 Good
Paul Q.
15 Feb 2016
Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Paul Q.
8/10 Good
Paul Q.
15 Feb 2016
Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Paul Q.
10/10 Excellent
Tyrell G.
22 Jan 2016
Liked: Cleanliness, staff & service, room comfort
Great Hotel and Location
We were shocked at how nice the Hotel was and clean.
It really was a pleasure to stay at.
Tyrell G.
10/10 Excellent
Teags
8 Jan 2016
Liked: Cleanliness, staff & service
Great spot
Everything was great except I had the street view room and the rooms are not soundproof what so ever.
Teags
10/10 Excellent
mma5
24 Nov 2015
Liked: Cleanliness, staff & service, room comfort
Couple Trip
The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.
mma5
6/10 Okay
Gunabugs
9 Oct 2015
Liked: Cleanliness, staff & service, room comfort
Hotel
My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings
Gunabugs
10/10 Excellent
Tanya H.
2 Oct 2015
Liked: Cleanliness, staff & service, room comfort
Awesome Family Trip
Excellent location, friendly staff and very clean!
Tanya H.
6/10 Okay
Alvaro M.
6 Sept 2015
Liked: Staff & service
Disliked: Cleanliness
ok
Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.
Alvaro M.
6/10 Okay
Jonathan S.
6 Sept 2015
Liked: Cleanliness, staff & service, room comfort
1st timer
The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.
Jonathan S.
8/10 Good
Paul G.
5 Sept 2015
Liked: Cleanliness, staff & service, room comfort
Great Hotel
Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.
Paul G.
10/10 Excellent
israel m.
27 Aug 2015
Liked: Cleanliness, staff & service, room comfort
close to everything
this was my second time at this hotel and I loved it as the first time.
great location, good for shopping or going out for dinner and clubbing.
they also have a club beach where you can stay close to the beach and drink for a good price.
israel m.
10/10 Excellent
rafael r.
17 Jul 2015
Liked: Cleanliness, staff & service, room comfort
great family time
nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon
rafael r.
2/10 Terrible
Jens
6 Jul 2015
Liked: Cleanliness, staff & service, room comfort
good location, nice hotel, but unbearable noise from the bar next door
The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.
Jens
6/10 Okay
Diego, Colombia
8 Jun 2015
Liked: Staff & service
Disliked: Room comfort
Hotel close to the beach, hotel staff wonderful
Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!
Diego
8/10 Good
DeeO
27 May 2015
Liked: Cleanliness, staff & service, room comfort
Great break in Playa
Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!
DeeO
10/10 Excellent
Evelyn H.
1 May 2015
Liked: Cleanliness, staff & service, room comfort
Wonderful family vacation!
Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!
Evelyn H.
10/10 Excellent
Marcos M.
27 Apr 2015
Liked: Cleanliness, staff & service, room comfort
awesome trip
Hotel was clean and close to everything. We will be back soon
Marcos M.
8/10 Good
Patrick B.
25 Apr 2015
Liked: Cleanliness, staff & service, room comfort
Great stay
We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue.
We'll definitely come back if the price is right.
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality
Verified traveller
10/10 Excellent
Sherry K.
19 Feb 2015
Liked: Cleanliness, staff & service, room comfort
Very pleased
Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.
Sherry K.
8/10 Good
kevin h.
20 Jan 2015
Liked: Cleanliness, staff & service, room comfort
vacation
Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.
kevin h.
8/10 Good
Maria M.
16 Jan 2015
Liked: Cleanliness, staff & service
Playa del Carmen trip
This hotel was located in a perfect place not too far from the night life and the beach. This is very close to Quinta( 1 block ) it is very close many small places to eat and very inexpensive. I would recommend this hotel. The only part I have to bring up is the air conditioner. At times it would not work properly.
Maria M.
4/10 Poor
AJ the tired traveler
14 Jan 2015
Disliked: Staff & service, room comfort
Noise and Security Issues
The room had a terrible smell. We did not feel secure or safe in the room the lock on the French doors was very poor and the bathroom window did not lock at all. The first night the air conditioning did not work. We had them come and fix it but even then it only worked half the time. The fridge was also very poor and was a potential fire hazard because the plug had been changed and had electrical tape bundled up on it. One of the nights we were there someone was slamming their door very loudly VERY early in the morning. Nothing was done for a long time until we finally called the front desk. The attendant did not seem to be aware of the situation and sent a security officer to OUR room. The officer wouldn't tell us what he wanted other than for us to open the door (All of this was in Spanish, so if you don't speak Spanish then this hotel is a definite no). It was VERY unsettling. When we complained the next morning the person at the front desk didn't even apologize, they just asked if we would like to be moved to the room next door (as if that would solve anything!). We would have left early but we had paid in advance and there was no refund for leaving early. We were so disappointed with this hotel that we were counting down the days for our vacation to end! We will definitely not return to this hotel or recommend it to others.
AJ the tired traveler
10/10 Excellent
Bersain R.
29 Dec 2014
Liked: Cleanliness, staff & service, room comfort
Great family time
The Hotel is very clean, quite and family friendly. My kid loved the pool. Great value. Staff and security are very helpful. I would recommend this to my friends.
Bersain R.
6/10 Okay
Medicine
4 Dec 2014
Liked: Staff & service
Right next to the playa del carmen 5th avenue and beach
Hacienda Real Hotel is located in a perfect location for easy access to playa del carmen 5th avenue awesomeness and the beaches. They give a voucher that gets you 10% off and free welcome drinks at 6 nearby good restaurants. It can get a bit noisy sometimes as its right next to 5th avenue on the 10th avenue with lot of bars and tourists. But it was not so bad, I personally didn't find it as a big issue as the noise was sporadic. Beds are a bit hard, I think thats how it is in all the mexico budget hotels or may be in all mexico hotels, I am not sure. I stayed a day at ramada cancun and the beds were a bit hard there too. I personally didn't find it as a problem as they were okay. The staff were friendly and easily accessible, however only the front desk guy knows english well and other staff mostly may not know english. Collectivo and ADO/Mayab bus stops are also nearby. Taxis and ferry to cozumel are easy to get from there as well. I found it a good value for money as I literally spent the whole day out each day I was there going to near by places like Akumal, Xcaret, Tulum, Cozumel, Cenotes and Chichen Itza.