See all properties

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

Choose dates to view prices

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Aerial view
Suite, 1 Bedroom | Balcony view
Couples treatment room(s), sauna, hot tub, steam room
Junior Suite, 1 King Bed (Swim-Up) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up) | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2710)
The price is €341
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with detox wraps, hot stone massages or body scrubs at Innan
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the pool and the beach
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos – This beachfront restaurant specialises in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rincón Mexicano – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Kalamata – Overlooking the pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Spice – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 840 out of 1313 reviews
Rating 8 - Good. 253 out of 1313 reviews
Rating 6 - Okay. 111 out of 1313 reviews
Rating 4 - Poor. 69 out of 1313 reviews
Rating 2 - Terrible. 40 out of 1313 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

CLAUDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services, the restaurants everyone is very friendly, we had a great time!!
Stayed 3 nights in Oct 2024

4/10 Poor

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
None of the food of all restaurants were good, food was cold and not poor quality not a good variety of beer.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff was great - particularly Debra! All staff polite and friendly Close proximity to other activities but plenty to do on-site
Stayed 5 nights in Nov 2024

6/10 Okay

Kenneth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
-Limited, poor signage. -Weak alcohol options (all chemicals). -Noisy, cafeteria eating options, w poor lighting, w/o fans, color, table candles, greenery, or tablecloths. -Weak coffee and orange juice. -Linited crowded beach!
Stayed 7 nights in Nov 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The food quality wasn’t the greatest and there was only one smoking area.
Stayed 5 nights in Nov 2024

10/10 Excellent

Yovanna Teresa Caridad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved the staff, food was great (and im picky). Staff was super nice with great customer service! It was safe, you must go in with your bracelet, I went on a solo trip as a young female and felt safe inside the property. I wish they just had more of their native food. I like international food but I thought I would eat more tacos and mexican food. But I will definitely go back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mats

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except food could be a little better.
Stayed 6 nights in Nov 2024

10/10 Excellent

Meronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, wonderful views and the staff was awesome.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jack

Stayed 3 nights in Oct 2024

8/10 Good

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property alot. This is my second stay in two years. I am going back next year. Rooms are nice. Staff is GREAT! Entertainment is great! I gave them a four this time because the drinks were watered down. That was not the case last time i stayed.
Stayed 3 nights in Oct 2024

4/10 Poor

chantel

Food is horrible
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The place no longer has a beach due to sea level rise, no place to swim in the ocean
Stayed 3 nights in Nov 2024

8/10 Good

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a court time that we’ve been to the property, we originally stayed here when it was “The Royal”. Since Hilton has taken over it seems like each time we go there are less amenities and more paying for things that used to be free. The staff is still exceptional but I think management is on a money grab for little things.
Stayed 6 nights in Nov 2024

10/10 Excellent

Emyr Vazquez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar. Area segura y buenos anfitriones.
Stayed 5 nights in Nov 2024

10/10 Excellent

SORANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Food was good. No compleants
Stayed 6 nights in Nov 2024

6/10 Okay

Robert

Stayed 10 nights in Oct 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, very clean, great staff. The location is great. Beach is narrow, shame there are no bars/restaurants on the beach or overlooking the beach. However you can have a very restful time here. The rooms are very nice, large with pretty balcony. An enjoyable stay, would recommend it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, Staff very attentive to guest. Shops everywhere, only thing I don’t care for is every other step outside of the Hotel, a vendor is trying to pull you into their “Family Store”😂. I will return again!!! Mister Bee, Ga.
Stayed 4 nights in Nov 2024

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities
The restaurants were all very good. Most of the entertainment was enjoyable. The negatives would be the wait we had at check in. They seemed to have temporarily miss placed our luggage. There was no access to beach area. The main negative was a non working elevator most of our stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was a helpful and friendly. The food for an all inclusive resort was surprisingly delicious. They always had events and activities going on so we barely had to leave the resort. It’s right next to fifth Ave which, within walking distance. There you will find lots of shopping, restaurants, & bars. Will definitely be back!
Stayed 4 nights in Oct 2024

10/10 Excellent

Amber, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal property to stay at. Outstanding cleanliness and friendly competent staff. One example: My AC broke one evening and they sent someone to fix it within 5 min of me reporting it. Was fixed soon after and they checked in a few times to make sure all is well. I joined in a lot of activities: crafts, dancing, pickle ball, and the staff were always cheerful and energetic.
Stayed 8 nights in Nov 2024

10/10 Excellent

Christopher E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained! Good food!
Stayed 4 nights in Nov 2024

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! Staff was very friendly and food was good. The whole property was clean and nice.
Stayed 4 nights in Nov 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
That there was a guard always around
Stayed 7 nights in Nov 2024