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Casa Ticul Hotel Boutique 5Th Av

3.5 star property

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Photo gallery for Casa Ticul Hotel Boutique 5Th Av

2 outdoor pools
Interior
Interior
Front of property
2 outdoor pools

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
5th Av Between 38 And 40th Street, Lt 08 Mz 151 Col Zacil-ha, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, Select Comfort beds, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

View from room

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room

Premium bedding, down duvets, Select Comfort beds, free WiFi

Honeymoon Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Premium bedding, down duvets, Select Comfort beds, free WiFi

Junior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Premium bedding, down duvets, Select Comfort beds, free WiFi

Family Room

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Double Room

Premium bedding, down duvets, Select Comfort beds, free WiFi

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Casa Ticul Hotel Boutique 5Th Av

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
Along with 2 outdoor pools, this hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour front desk, a library and tour/ticket assistance.
Casa Ticul Hotel Boutique 5Th Av offers 28 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Select Comfort beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Casa Ticul Hotel Boutique 5Th Av. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the 2 outdoor pools
  • Amenities include a front desk safe, multilingual staff and a terrace
  • Just a 5-minute walk from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. Casa Ticul Hotel Boutique 5Th Av offers its guests 2 outdoor swimming pools. A library, a terrace, and multilingual staff are also featured at Casa Ticul Hotel Boutique 5Th Av.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

Casa Ticul Hotel Boutique 5Th Av has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Library

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 metres) away.

Renovations and closures

This property is closed from 8 November 2024 to 31 October 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Ticul Hotel Boutique 5Th Av

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Ticul
Casa Ticul Hotel
Casa Ticul Playa del Carmen
Casa Ticul Boutique Hotel Koox Luxury Collection
Hotel Casa Ticul Playa del Carmen
Hotel Ticul
Ticul
Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico
Casa Ticul Boutique Koox Luxury Collection Playa del Carmen
Casa Ticul Boutique Koox Luxury Collection

Casa Ticul Hotel Boutique 5Th Av Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 765 reviews
Rating 8 - Good. 203 out of 765 reviews
Rating 6 - Okay. 96 out of 765 reviews
Rating 4 - Poor. 45 out of 765 reviews
Rating 2 - Terrible. 73 out of 765 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Close to beach. Poor pool maintenance.
Stayed 1 night in Aug 2024

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures of the property are NOTHING like the real thing. The pictures are old and so is the hotel. Both pools were dirty and could only use one. There were no pool chairs and the place was basically falling apart
Stayed 3 nights in Aug 2024

2/10 Terrible

Laurel

Disliked: Cleanliness, amenities, property conditions & facilities
Felt very dangerous, unkept. Pool hasn’t been cleaned in ages. I left before the first night and am trying to get a refund.
Stayed 4 nights in Aug 2024

2/10 Terrible

Geronimo, corona

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely not happy not cleaned horrible rooms not safe pool Dirty everything at that hotel Was not cleaned
Stayed 1 night in Aug 2024

4/10 Poor

Ben Ori

Disliked: Staff & service, property conditions & facilities, room comfort
No hot water, no wifi
Stayed 2 nights in Jul 2024

2/10 Terrible

Erick

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
This place is horrible, smells disgusting and rooms and facilities is nothing compared to the pictures online.
Stayed 1 night in Jul 2024

10/10 Excellent

vicente

Liked: Cleanliness
Stayed 1 night in Jun 2024

2/10 Terrible

Hector

Disliked: Amenities, property conditions & facilities
Well I got to the hotel, wasn’t expecting much since it’s a small boutique hotel, just to rest really. Unfortunately the AC was damaged, I have the pictures and in the morning the WC was flooding the bathroom and room, I slipped but managed to catch myself before severely hurting myself. Please check your rooms properly before.

4/10 Poor

Cassandra

Stayed 5 nights in Apr 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2024

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Esperanza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t like nothin
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Very helpful and courteous staff. Highly recommend!
Stayed 2 nights in Feb 2024

2/10 Terrible

Laura

Disliked: Property conditions & facilities
Disgusting
I checked in, and was given room #1. There was mold throughout the entire room which it also smelled moldy and mildewy. I informed the front desk and asked for a refund. I was shown a different room (room #11) which upon first sight, looked presentable. Over the course of my 5 day stay, the showered sprayed water over the door, down the wall, all over the floor so I had a flood in the bathroom. The a/c worked for about the first 15 minutes it was running, then turned to warmer air. It leaked all over the floor as well. No hot water in shower but there was in the sink. When using the sink, I could not get the facet to turn off so I eventually gave up and tried again later. I was successful the 2nd time. Just too much going on! This property needs a major haul!
Stayed 5 nights in Feb 2024

2/10 Terrible

Evelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a complete health hazard. The pictures listed are deceptive and from over 10 years ago. DO NOT stay at this hotel. Just to name a few things that I witnessed first hand. -Filthy mattress with body fluids, mold, stains etc. in my room and older mattresses scattered in hallways around the hotel. (Yes you read that correctly) -Broken staircases with cement buckets holding them together. -cracked walls and ceilings with holes. -Filthy towels and bed sheets with bodily fluid, blood stains and mold. -old filthy dated smelly furniture -no hot water -filthy green pool -filthy bathrooms with cracked walls and broken doors. I can honestly go on and on. I booked a 5 night stay and left after one night. Reason I stayed was because I arrived in the late evening and wasn’t able to book another night elsewhere. This place is disgusting to say the least and the owners don’t seem to care. My family and I stayed here over 10 years ago and it was a beautiful boutique then. Unless you are comfortable living in filth, stay away.
Stayed 5 nights in Feb 2024

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just the location was very good other than that very old and not good ,very noisy.
Stayed 1 night in Feb 2024

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only convince is the location. Other than that bad service . So dirty rooms. The check in delays to much. Not hot water in the restrooms. Pool whit moll. In general this place is dirty over all. I will never recommend. To any one.
Stayed 3 nights in Feb 2024

8/10 Good

ADRIANA, CHICAGO

Travelled with family
Liked: Staff & service
The TV didn't work, the restroom had a bad smell.
Stayed 3 nights in Feb 2024

4/10 Poor

Douglas, Edwall

Disliked: Amenities, property conditions & facilities
Staff and location nice. Property falling apart, and they dont care. Asked to fix hanging broken lamp first day (just needed a screwdriver!!) sink leaked all over floor. Prepaid 5 days. Wish I had not..
Stayed 6 nights in Jan 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Hit the mark
We needed a room for one night and this worked perfectly. Our requirements were a good bed and AC and fairly quiet. Met all 3 objectives perfectly. Staff were friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired Hotel
Its ok for a cheap night, but the infrastructure is very worn out. Needs a major upgrade. The area is very noisy untill about midnight.
Stayed 1 night in Jan 2024

4/10 Poor

Hugix

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy descuidado todo. No cuenta con agua caliente y en nuestra estancia no hubo wifi ni TV. En las fotos ofrece un desayuno más completo. Solo es un reducido plato de fruta y café. En general no recomiendo
Stayed 5 nights in Jan 2024

2/10 Terrible

Md Nasir, Dhaka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

TRANG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a like a used Lamborghini
This hotel has some good designs but had seen better days. The hotel is on fifth Avenue across from the Coffee café. This is prime real estate and it’s a great place for people watching. it’s close to many restaurants and bars. The hotel is well-designed when it was built in the early 90s but management has failed to upkeep the facility. For example, there are three pools but only one works. There is missing wood on the banisters. The cable suspended shelving are broken and the wood that the shelves are made from peeling the stone basin has stains there is not enough towels and no comforter Continental breakfast was a nice touch in the view from the breakfast room is good. The noise level from the drunks in the hotel and on the street made it difficult to sleep.
Stayed 1 night in Dec 2023

6/10 Okay

Vonshae

Liked: Staff & service
Nice place to to stay with a good staff with walking distance of the beach. They have street parking so and a street parking on Sundays.