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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property

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Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Ecotours
15 outdoor pools, pool umbrellas, pool loungers
Suite Ocean Front Adults | View from room
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪4 min drive‬
  • Xcaret Eco Theme Park
    ‪5 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, Oceanfront

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River

  • River view
  • 53 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Ocean Front Adults

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite SPA

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite Oceanfront Adults

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Swim Up Ocean Front Adults

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River Adults

  • River view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Garden Spa Adults

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite (Garden)

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River Spa

  • River view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View

Suite Ocean View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Ocean View

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Swim Up Ocean Front

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only beachfront property with 15 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . During your stay, you're just a quick walk from Cenote Santa Cruz. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, 2 coffee shops/cafes, 3 swim-up bars and 12 bars/lounges
  • Splash around at the waterslide or swim in the 15 outdoor pools
  • Indulge with aromatherapy, detox wraps or deep-tissue massages at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xenses Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Mercado San Juan – On-site buffet restaurant.
Arenal – This restaurant overlooks the ocean. Open daily.
Chino Poblano – On-site fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido – On-site restaurant. Reservations are required. Open daily.
Encanta – On-site fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Off-site tours

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Other inclusions

Transport to off-site activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping centre
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26,372 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1134 out of 1434 reviews
Rating 8 - Good. 146 out of 1434 reviews
Rating 6 - Okay. 65 out of 1434 reviews
Rating 4 - Poor. 42 out of 1434 reviews
Rating 2 - Terrible. 47 out of 1434 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jiachun

Stayed 3 nights in Jan 2025

10/10 Excellent

brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food, very clean and staff very helpful. Make sure you book dinner reservations well in advance. Kayaks need reservations too. It was week worth the extra fee to have park access with shuttles at no addt fee. I feel like i stayed at a great resort and did not have the hassle if third party tour guides to the park. I could comr and go as i pleased. Also, the hardest part was deciding to go to parks or stay in resort, both were beautiful, clean and fun.
Stayed 3 nights in Dec 2024

10/10 Excellent

jose

Stayed 5 nights in Jan 2025

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its beautiful

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, la comida es deliciosa y la atención excepcional. Todas las amenidades que te ofrecen te hacen sentir muy especial.
Stayed 1 night in Jan 2025

6/10 Okay

Jaclyn

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Hard to get reservations. People at the hostess desks were very rude for all inclusive food. Had cigarette buds on our patio. Found a pubic hair in our tub. Hard to figure the place around not enough clear signs and even some employees weren’t able to clearly direct us. Food was pretty good though. Extreme upselling on their timeshare thing. Spa was very nice but not included.
Stayed 3 nights in Jan 2025

6/10 Okay

Ingrid

Stayed 5 nights in Dec 2024

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 5 nights in Nov 2024

10/10 Excellent

Ella

Stayed 3 nights in Dec 2024

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, the food, the staff, the affiliated properties will be back next year.
Stayed 5 nights in Dec 2024

8/10 Good

JOEL

Travelled with partner
Liked: Cleanliness, amenities
Food was not good..Drinks badly prepared
Stayed 3 nights in Dec 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

ismail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was my fourth visit at Xcaret hotel unfortunately I was very disappointed this time I was trying to be understanding because I know it’s the holidays and they are busy but when paying top dollar to stay at a hotel like this you shouldn’t have to go your whole stay without hot water and a broken drain in the shower and even we paid 400$ extra to switch rooms and we still had no hot water. We were also promised at check in that our new room would be ready for us at 9 am so we got our stuff out and went to go switch rooms only to find out that it wasn’t going to be ready until 3pm. I had to fight with them to get the old room back so we had somewhere to be until 3pm for the new room. Then they took over an hour and a half to bring back the luggage to the old room. To get a reservation at any restaurant was impossible for our short stay and I didn’t know you can make them months in advance so if your going during a busy time make them ahead of time or don’t waist your time because we didn’t get to eat at any of the good restaurants. They told us we are out of luck and even if we got on the waitlist it’s under a 50/50 chance of getting in.. the customer service was lacking probably from being so busy which is disappointing because I loved this hotel in the past. The food was disappointing and tasted old… kibi kibi was the only one that was good that we got to go to on the last day we were there. The hotel itself is breathtaking and the access to the parks is amazing!
Stayed 4 nights in Dec 2024

8/10 Good

Kermissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except for the mix up with the reservations. it is very hard to book for reservations to begin with and when we got to the restaurant, they told us that we did not have a reservation. It ended up being a mix up on their part but it was a downer for sure.
Stayed 4 nights in Dec 2024

8/10 Good

Yamelkis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the food is not the best
Stayed 4 nights in Oct 2024

8/10 Good

Delimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok expensive but ok
Stayed 4 nights in Dec 2024

10/10 Excellent

Elysee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect resort. I cannot wait to be back!
Stayed 5 nights in Dec 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stop pushing the Xcaret 2 meeting so much or please take the "no" as an answer. At one point we were trying to go to dinner but got held up for 5-10 minutes by a staff member trying to get us to go to the meeting. It's great you want to promote and it's great you offered a massage coupon in return for our precious time. But you also wasted some of our time trying to get us to the meeting after we said no.
Stayed 5 nights in Dec 2024

8/10 Good

Seth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place, food was great for all inclusive. Drinks were very watered down and the same drinks were absolutely inconsistent between the areas. Parks and spa were amazing and had a great time.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria Eugenia

Stayed 5 nights in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is beautiful. The transportation is. Breeze. Staff is very friendly and accommodating. The only issue was food was inconsistent. Room service was great one time and ok another. Also the app for the parks did not work.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Kammi

Stayed 4 nights in Nov 2024

10/10 Excellent

Nancy, Calexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Dec 2024

2/10 Terrible

Tzu-Chi

Stayed 4 nights in Dec 2024