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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Ecotours
Junior Suite Oceanfront Adults | View from room
15 outdoor pools, pool umbrellas, pool loungers
Swim Up Ocean Front Adults | View from room

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • Pool
  • Free airport shuttle
  • Breakfast included

Explore the area

Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Cenote Santa Cruz
    9 min walk
  • Xenses Park
    4 min drive
  • Xcaret Eco Theme Park
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, Oceanfront

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River

  • 53 sq m
  • River view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Ocean Front Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite SPA

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite Oceanfront Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Swim Up Ocean Front Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River Adults

  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Garden Spa Adults

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden) | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite (Garden)

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite River Spa

  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View

Suite Ocean View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Swim Up Ocean Front

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only oceanfront luxury
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only 's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . During your stay, you're just a quick walk from Cenote Santa Cruz. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, 2 coffee shops/cafes, 3 swim-up bars and 12 bars/lounges
  • Splash around at the waterslide or swim in the 15 outdoor pools
  • Indulge with manicures and pedicures, body treatments or hydrotherapy at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xenses Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Mercado San Juan – On-site buffet restaurant.
Arenal – This restaurant overlooks the ocean. Open daily.
Chino Poblano – On-site fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido – On-site restaurant. Reservations are required. Open daily.
Encanta – On-site fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Off-site tours

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Other inclusions

Transport to off-site activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26,372 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1295 out of 1617 reviews" "
Rating 8 - Good. 155 out of 1617 reviews" "
Rating 6 - Okay. 64 out of 1617 reviews" "
Rating 4 - Poor. 52 out of 1617 reviews" "
Rating 2 - Terrible. 51 out of 1617 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Stayed 4 nights in Aug 2024

10/10 Excellent

Qiyun

Stayed 2 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
XCARET DOES NOT CARE ABOUT YOUR HEALTH. After testing positive for COVID we tried to communicate with XCaret and Expedia to identify a best path forward. This was supposed to be our honeymoon, and they were not understanding at all. After we asked if we could simply get new dates instead of cancelling as we really still wanted to go, we were told they were going to ask the supervisor after we shared our records proving our illness. Further, my husband is susceptible to severe COVID, and we had no choice as we could not risk severe reactions abroad. Not only were we sick and struggling to make calls at the time, they didn't care. The refund was rejected although we asked for alternative dates as well. They would rather have people come with COVID than accommodate. This is unethical and just downright taking advantage of their customers. Not only are they money hungry -- I'm sure they have put other customers in this position, and I'm sure they have been given no choice but to go COVID positive or lose money (this is honeymoon funds from guests!!!) Who would want to go to this place knowing that they force COVID positive customers to show up. After making us wait for days for a response, they didn't allow for a conversation and simply rejected. The customer service has been infuriating as anyone you talk to simply say "they need to talk to a supervisor" and don't allow you to talk to anyone. DON'T GO HERE UNLESS YOU WANT COVID.
Stayed 3 nights in Aug 2024

10/10 Excellent

Julio

Stayed 3 nights in Aug 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing facility! Made us feel welcome and at home and was just overall a great experience! Will definitely be visiting again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Roxana

Hotel refused to move my date or partially refund $900 I paid for one night. I would expect Expedia and the hotel be understanding of my medical emergency but no courtesy was extended whatsoever.
Stayed 1 night in Aug 2024

10/10 Excellent

Coty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECCOMEND. Everything exceeded my expectations!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Julia Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful !
Stayed 4 nights in Aug 2024

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very big property. Great for any occasion or relaxation!
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very large area with lots of activities. The parks are included which makes the price very worth it.
Stayed 2 nights in Aug 2024

6/10 Okay

Jose Alberto

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food was good. Old building. Staff Bad attitud.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Quetzalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

amelie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time was a joy at this resort. The quality remains and everything is high standard. Im usually not a fan of most resort food but at the Arte, the food was excellent. Overall tho above the rest, is the service. Whatever we needed was provided. There were many who provided excellent service but to highlight a few: Juana - the best server up on the rooftop ba en Casa Del Diseno. Whenever we needed a drink, she would have it for us. Also thank you to Karen, Sheila, Martin, Charly and Ruben. We definetly would love to be back at this resort!
Stayed 3 nights in Aug 2024

10/10 Excellent

Tracy Duran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! I left an item in the bathroom and the staff was able to track it down and return it to me. Thanks
Stayed 2 nights in Aug 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, property conditions & facilities
Gorgeous
Stayed 5 nights in Jul 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Johanna Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive I have stayed at. The property is stunning and the food is spectacular. The staff is super helpful and extremely friendly! The parks were amazing! Highly highly recommend 👍❤️
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohan, West Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort were incredibly welcoming and helpful throughout my stay. I love the Butler services.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worth every penny!!!..awesome place.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, has ruined other all inclusives for us.
Stayed 6 nights in Jul 2024

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not very good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 5 nights in Jul 2024