Iberostar Waves Quetzal - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Where to?

Dates

March 2025

April 2025

On the beach, white sand, sun-loungers, beach umbrellas

8 restaurants, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive
Pool
Room service
Housekeeping
Parking included

Explore the area

Playa del Carmen, QROO

Piste Cyclable sur Paseo Xaman-Ha
‪4 min walk‬
Playacar Beach
‪13 min walk‬
Mahi Golf Course
‪17 min walk‬
Playa Del Carmen, Quintana Roo (PCM)
‪11 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium Room, Poolside

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Last room available

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

35 sq m
Sleeps 1
2 Double Beds

Premium Room, Poolside

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

38 sq m
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

35 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

35 sq m
Sleeps 1
1 King Bed

Last room available

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

35 sq m
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 1
2 Double Beds

Premium Room, Accessible

35 sq m
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

38 sq m
Beach view
Sleeps 1
1 King Bed

Room Premium With Garden View

Sleeps 4
2 Double Beds

Room Premium With Garden View

Sleeps 4
2 Double Beds

Double Room Premium With View

Sleeps 4
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium With Pool View

Sleeps 3
1 King Bed and 1 Double Bed

Suite Junior

Sleeps 4
1 Double Bed and 1 King Bed

Quadruple Room Premium With View

Sleeps 3
2 Double Beds

Double Room Premium

Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Sea View

Sea view
Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Ocean View

Ocean view
Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium With View

Sleeps 3
1 Double Bed and 1 King Bed

Double Room Premium With Pool View

Sleeps 4
1 Double Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Bed and 1 King Bed

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About this property

Iberostar Waves Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Iberostar Waves Quetzal - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self-parking
Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants and 7 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with body scrubs, massages or manicures and pedicures at Spa Sensations
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes tennis courts, a gym and a steam room
Guests have great things to say about the helpful staff and the clean guestrooms
6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida

Iberostar Waves Quetzal - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Waves Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

Bonsai Restaurant – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.

Mare Nostrum Restaurant – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

La Gondola Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Beach Grill Uxmal – This restaurant only serves lunch. Open daily.

La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Sailing

Snorkelling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Lyna Ines

Travelled with family, Travelled with group

19 Nov 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Nov 2024

10/10 Excellent

Magdalena Del Carmen Salva

17 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

Victor

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

8 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Travelled with family

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved the green spaces, beach area and staff was helpful

Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

John

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 4 nights in Oct 2024

8/10 Good

Norma

20 Oct 2024

Liked: Cleanliness

Some of the staff members weren't as welcoming

Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

15 Oct 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

14 Oct 2024

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Travelled with family

13 Oct 2024

Liked: Cleanliness, amenities

Disliked: Staff & service, property conditions & facilities

The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .

Stayed 6 nights in Oct 2024

10/10 Excellent

Stephen

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Sep 2024

10/10 Excellent

Matthew Lynn, Oklahoma City

Travelled with partner

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful grounds, friendly employees, choices for food.

Stayed 6 nights in Oct 2024

10/10 Excellent

Sara

Travelled with partner

1 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.

Stayed 7 nights in Sep 2024

10/10 Excellent

Joelene

21 Sept 2024

Stayed 7 nights in Jul 2024

10/10 Excellent

Doris

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Juan carlos

Travelled with group

16 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa

Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer, Bonney Lake

Travelled with partner, Travelled with group

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

Stayed 7 nights in Sep 2024

8/10 Good

David

Travelled with family and small children, Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

Stayed 5 nights in Jul 2024

2/10 Terrible

Lia

28 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

Stayed 10 nights in Aug 2024

10/10 Excellent

Amey

Travelled with partner

26 Aug 2024

Liked: Cleanliness, staff & service, amenities

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Stayed 5 nights in Aug 2024

8/10 Good

CHRISTOPHER MORGAN, San Antonio

Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

Stayed 6 nights in Aug 2024

10/10 Excellent

Gracel Villaruel

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort inside the forest

Stayed 4 nights in Aug 2024

10/10 Excellent

Maritza

1 Aug 2024

Stayed 5 nights in Apr 2024

8/10 Good

Luis

Travelled with family, Travelled with family and small children

26 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

Iberostar Waves Quetzal - All Inclusive

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Premium Room, Poolside

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Premium Room (Near Beach)

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Premium Room (Promo)

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Last room available

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Junior Suite, Oceanfront

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Premium Room

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Premium Room, Poolside

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Junior Suite, Oceanfront

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Junior Suite

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Premium Room

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Junior Suite, Oceanfront (Beach Access)

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Premium Room (Tropical View)

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Premium Room (Promo)

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Premium Room (Tropical View)

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Last room available

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Premium Room, Accessible

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Premium Room (Near Beach)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Premium Room, Accessible

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Junior Suite, Oceanfront (Beach Access)

Room Premium With Garden View

Room Premium With Garden View

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Double Room Premium With View

Suite Junior With Sea View

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Quadruple Room Premium With Pool View

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Suite Junior

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Quadruple Room Premium With View

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Double Room Premium

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Suite Junior With Sea View

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Suite Junior With Ocean View

Suite Junior With Sea View

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Quadruple Room Premium With View

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Double Room Premium With Pool View

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Suite Junior

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About this property

Iberostar Waves Quetzal - All Inclusive

All-inclusive details

Gratuities and taxes