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Iberostar Waves Tucán - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Beach/ocean view
On the beach, white sand, sun-loungers, beach umbrellas
Breakfast buffet
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    4 min walk
  • Playacar Beach
    12 min walk
  • Xaman Ha Aviary
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min drive

Room options

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout curtains

Last room available

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout curtains

Last room available

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium

Free minibar, in-room safe, desk, blackout curtains

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Single Room Premium With Beach View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Pool View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room Premium With Beach View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 1 Double Bed

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3822)
The price is €638
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Occidental at Xcaret Destination - All Inclusive

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Iberostar Waves Tucán - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine at Bonsai, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body wraps, hot stone massages or body scrubs at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the location
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Uxmal Restaurante – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.
Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Great experience Everyone very helpful and polite
Stayed 7 nights in Aug 2024

8/10 Good

Roiney

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Reina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, only thing is some waiters are not that nice
Stayed 5 nights in Aug 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

YURIY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.we love that resort.
Stayed 9 nights in Aug 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.
Stayed 4 nights in Aug 2024

6/10 Okay

Thalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi
Stayed 4 nights in Aug 2024

8/10 Good

Jonathan Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing!
Stayed 7 nights in Aug 2024

10/10 Excellent

Vessemil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a heavy smoke smell at night.
Stayed 6 nights in Aug 2024

10/10 Excellent

Gabrielle

Stayed 4 nights in Aug 2024

10/10 Excellent

Christine Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!
Stayed 5 nights in Jul 2024

10/10 Excellent

Roxanne Adsuara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!
Stayed 4 nights in Jul 2024

8/10 Good

Silvia L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.
Stayed 6 nights in Jul 2024

4/10 Poor

Jose I

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facilities, but service needs Improvement
As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.
Stayed 5 nights in Jul 2024

8/10 Good

Hallie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent dinner options. We had a wonderful time!
Stayed 7 nights in Jul 2024

8/10 Good

Kelli

Liked: Staff & service, property conditions & facilities
My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was beautiful. It was like being in the jungle. There was a lot of wild life. Our favorite was watching the monkeys hanging out in the trees while we sat in the adult swim up bar. Didn’t care for the buffet but the specialty restaurant were very good. They had some fun entertainment in the evenings. Our favorite was the karaoke with Alejandro. He was so much fun and had the audience participating in the game. The beach was really nice too and there wasn’t much of the seaweed. We really enjoyed our stay.
Stayed 7 nights in May 2024

8/10 Good

Marta

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start. The rooms were soo outdated. The bathrooms were horrible. The grounds and lobby are beautiful.There are several buffetts yes, beautiful but be ready to eat w no airconditioner for breakfast, lunch and dinner. Be ready to sweat and not enjoy your food because it soo hot to enjoy. We were drenched! horrible eating experience everyday. Nice to see little monkeys, flamingos, exotic animals very close up through the hotel. The entertainment was great everynight. dancing on the beach, foam pool party and 80s night dancing was great!! again inside extertainment was hot. The big pool the water was jacuzi boiling hot it was horrible. tbe adult pool was very nice found on the last day there water was fresh. Had to argue w Manager Hector to eat inside on last day..Inside restautant Italian..they turn me away 3 days in a row saying thy had no space and we could not reserve a spot. Hector asked me 50 to be able to get in for the best pasta and meats. Nope I stood my ground. It was air conditioned it was pleasant. The staff is rude and dont care if you enjoying ur experience. I am used to bigger and nicer places that make you feel welcome and go above and beyond for us. No bottled water unless u pay 11.00 for a small water at the gift shops. They said thy had filtered water throughout the hotel. Not happy about that. The Beach is beautiful. Enjoyed myself due to going w my family. Will never return. Will not recommend to no one.
Stayed 4 nights in Jul 2024

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
The stay was so much fun! Excellent stay !
Stayed 5 nights in Jul 2024

8/10 Good

Meredith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The jungle, animals, beach are all amazing. This was our third time staying here. The staff was great! We traveled with four other families and each had a different experience with our rooms. Our family had a family suite (adjoining rooms). The king bed was very firm. Much too firm for our liking. That is really the only thing I would change in our room. The AC was cold, everything worked properly. One of the families we traveled with had a gluten allergy. It proved much more difficult to find true gluten free options. The entertainment was a little less stellar than in past years but still enjoyable. My teenage kids played beach volleyball everyday pretty much all day. The resort was a little stingy about giving out a volleyball even though people from all countries were playing together. Overall a great vacation! If you’re looking for a family friendly resort this is it!
Stayed 5 nights in Jun 2024

6/10 Okay

Antonio

Stayed 5 nights in Jun 2024

8/10 Good

JanMae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

8/10 Good

DELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

Nikola

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The pool and beach was nice . The rooms are outdated and need updating
Stayed 6 nights in Mar 2024