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Illusion Boutique Hotel By BFH

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Illusion Boutique Hotel By BFH

Terrace/patio
Deluxe Room | Minibar, in-room safe, blackout curtains, free WiFi
Exterior
Reception
Property amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    3 min walk
  • Mercado Playa del Carmen
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout curtains, free WiFi

Superior Room, Partial Ocean View (Cabanas Vision)

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout curtains, free WiFi

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout curtains, free WiFi

Junior Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout curtains, free WiFi

Deluxe Room

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, blackout curtains, free WiFi

Standard Quadruple Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, blackout curtains, free WiFi

Premium Room

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Illusion Boutique Hotel By BFH

Hotel with free breakfast, a quick walk to Central Square
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance and multilingual staff are on-site.
Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Illusion Boutique Hotel By BFH. During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Take a swim in the outdoor pool
  • Amenities include multilingual staff, a rooftop terrace and a terrace
  • Just a 4-minute walk from Central Square and 6 minutes on foot from Quinta Alegría Shopping Mall
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel By BFH.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to noon.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Boutique Hotel By BFH

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 764 reviews" "
Rating 8 - Good. 259 out of 764 reviews" "
Rating 6 - Okay. 103 out of 764 reviews" "
Rating 4 - Poor. 56 out of 764 reviews" "
Rating 2 - Terrible. 66 out of 764 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Darrell Peter

Disliked: Cleanliness, property conditions & facilities
Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client
Stayed 6 nights in Aug 2024

2/10 Terrible

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.
Stayed 4 nights in Jul 2024

6/10 Okay

Deborah

Liked: Cleanliness
Disliked: Property conditions & facilities
For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.
Stayed 5 nights in Jul 2024

10/10 Excellent

Walter

Stayed 4 nights in Jul 2024

4/10 Poor

Ceydi

Disliked: Cleanliness, property conditions & facilities
Staff
Stayed 5 nights in Jul 2024

10/10 Excellent

jerry

Stayed 2 nights in Jul 2024

2/10 Terrible

Ana

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.
Stayed 4 nights in Jul 2024

4/10 Poor

Anand

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan Del real

Stayed 1 night in Jun 2024

4/10 Poor

Isha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

6/10 Okay

Gerardo

Travelled with partner
Liked: Staff & service
I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Stayed 6 nights in Jun 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó 10/10 gracias por todo!
Stayed 4 nights in Jun 2024

10/10 Excellent

Gabriela

Liked: Staff & service
Disliked: Cleanliness
Ay Cucarachas , las fundas de las almuadas olían mal , y la Música no deja dormir
Stayed 1 night in May 2024

6/10 Okay

Lyle

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Travelled with partner
Getting up to 5th floor was a trek eith no elevator service.
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with partner
Disliked: Property conditions & facilities
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Stayed 2 nights in Apr 2024

6/10 Okay

william tyrone

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.
Stayed 3 nights in Mar 2024

8/10 Good

Melody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely Getaway
I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.
Stayed 3 nights in Apr 2024

6/10 Okay

Daniela

Travelled with group
Liked: Cleanliness, staff & service
If selecting this hotel bear in mind...
I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.
Stayed 5 nights in Mar 2024

6/10 Okay

Yolanda

Liked: Staff & service
Disliked: Amenities
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 14 nights in Jan 2024

6/10 Okay

Andrew

Disliked: Staff & service
Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.
Stayed 3 nights in Jan 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains