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Jungala Park Hotel at VidantaWorld Riviera Maya

5.0 star property
VIP Access

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Photo gallery for Jungala Park Hotel at VidantaWorld Riviera Maya

5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Beach bar
Beach bar
5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Theatre show

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • On private beach
  • Pool
  • Bar
  • Breakfast included
  • Parking available

Explore the area

Map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710
  • Maroma Beach
    ‪1 min walk‬
  • Playa Paraiso Golf Course
    ‪7 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Suite

55-inch LED TV with cable channels

Luxury Suite

  • 103 sq m
  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite With Summer Camp

Luxury Suite With Summer Camp | Premium bedding, down duvets, minibar, in-room safe

Luxury Suite With Summer Camp

  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

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About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

On private beach with 5 outdoor pools, near Playa Paraiso Golf Course
Spend the day at Jungala Park Hotel at VidantaWorld Riviera Maya's private white sand beach, relax by one of the 5 outdoor swimming pools, or enjoy the on-site golf course and full-service spa.
Jungala Park Hotel at VidantaWorld Riviera Maya offers 52 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas and includes kitchen islands. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels. Kitchens offer stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 5 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Jungala Park Hotel at VidantaWorld Riviera Maya, you're just a quick walk from Maroma Beach. You'll find features such as free breakfast, free WiFi in public areas and a free round-trip airport shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at one of the 20 restaurants or 3 coffee shops/cafes, or stop for a drink at one of the 2 beach bars or 2 swim-up bars
  • Valet parking available for a fee
  • Splash around at the water park with a lazy river or swim in the 5 outdoor pools
  • Treat yourself to hot stone massages, manicures and pedicures or body scrubs at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 2 outdoor tennis courts
  • Steps from Maroma Beach and 7 minutes by car from Playa Paraiso Golf Course
  • Free airport, beach and theme park shuttle service
Simply walk outside to feel the sun on your face at the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Summer fun is a breeze at Jungala Park Hotel at VidantaWorld Riviera Maya, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. For a fee, parking is available.

Guests are served a free buffet breakfast daily from 7:30 AM to 12:30 PM.
Chiringuito – This theme restaurant only serves lunch. Guests can enjoy drinks at the bar.
Gong – This theme restaurant only serves dinner. Reservations are required. Open daily.
Quinto – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Nektar – This theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Del Lago Restaurante – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Portuguese, Spanish

Property amenities

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g. directions)
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 7 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Jungala Park Hotel at VidantaWorld Riviera Maya offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

We should mention

  • Pool access is available 24 hours a day.

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 4 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Stayed 5 nights in Mar 2025

10/10 Excellent

Gabriel, Saint Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary, and the service was AAA
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 2 nights in Jan 2025

10/10 Excellent

Firas

Stayed 8 nights in Dec 2024

10/10 Excellent

Lacey

Business traveller
Stayed 5 nights in Dec 2024

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
Stayed 8 nights in Dec 2024

6/10 Okay

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Stayed 9 nights in Dec 2024

10/10 Excellent

Peter, alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph, Calabasas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Stayed 10 nights in Dec 2024

8/10 Good

ROSA MARGARITA, yopal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Angelica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 9 nights in Dec 2024

6/10 Okay

BRIAN L.

Travelled with family
Liked: Cleanliness
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
Stayed 4 nights in Dec 2024

4/10 Poor

Joy

Travelled with family
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
Stayed 4 nights in Dec 2024

2/10 Terrible

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation I have ever had this was horrible
Stayed 5 nights in Dec 2024

2/10 Terrible

DAYRA

Travelled with family
Disliked: Staff & service, amenities
cero lo recomiendo no tiene personal y el precio sobrevaluado
Stayed 7 nights in Dec 2024

6/10 Okay

Adonia Dayanara Medrano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Moises

Stayed 4 nights in Dec 2024