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Mahekal Beach Front Resort & Spa

4.0 star property
VIP Access

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Photo gallery for Mahekal Beach Front Resort & Spa

5 outdoor pools, open 7:00 AM to 7:00 PM, free pool cabanas
Couples treatment room(s), hot tub, body treatments, hydrotherapy
On the beach, white sand, sun-loungers, beach umbrellas
Gym
Premium Beach House (Palapa) | Beach/ocean view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

Map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪2 min walk‬
  • Quinta Avenida
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Run of House

Premium bedding, down duvets, Select Comfort beds, minibar

Run of House

  • 21 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Ocean View Palapa

Ocean View Palapa | Premium bedding, down duvets, Select Comfort beds, minibar

Ocean View Palapa

  • 21 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View

Ocean View | Premium bedding, down duvets, Select Comfort beds, minibar

Ocean View

  • 21 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Bungalow

Premium Bungalow | Premium bedding, down duvets, Select Comfort beds, minibar

Premium Bungalow

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for The Oasis

The Oasis | Premium bedding, down duvets, Select Comfort beds, minibar

The Oasis

  • 21 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Oasis Palapa

Premium bedding, down duvets, Select Comfort beds, minibar

The Oasis Palapa

  • 21 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Garden View

  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Garden View Palapa

Garden View Palapa | Premium bedding, down duvets, Select Comfort beds, minibar

Garden View Palapa

  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Quadruple Room Junior With Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Junior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Classic With Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Classic With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Superior With Partial Sea View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Junior With Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Junior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Standard With Garden View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Standard With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Super With Partial Sea View

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Super With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room Economy

Premium bedding, down duvets, Select Comfort beds, minibar

Quadruple Room Economy

  • Sleeps 4
  • 2 Double Beds

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2715)
The price is €289
for 1 room
includes taxes & fees
30 Mar - 31 Mar
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Mahekal Beach Front Resort & Spa

Luxury hotel on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a hairdryer. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks and desk chairs. Select Comfort beds feature down duvets and premium bedding. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
5 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the shopping around Mahekal Beach Front Resort & Spa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include 5 outdoor pools, 3 restaurants and 3 bars.
  • Enjoy Mexican cuisine with garden views at Cocina, one of the property's 3 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools or soak in the hot tub
  • Treat yourself to facials, aromatherapy or massages at Revive
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, yoga classes and a playground
  • Guests have great things to say about the location and the helpful staff
  • Steps from Mamitas Beach and 8 minutes on foot from Quinta Avenida
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. At Mahekal Beach Front Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. This luxury hotel also offers a hot tub, a fitness centre and a terrace.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Cocina – Overlooking the garden, this diner specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas – This beachfront buffet restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar – This beach fine-dining restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave – This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar – This brewpub is located by the pool. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Day (25 December) Gala Dinner per adult: USD 120
  • Christmas Day (25 December) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 27 for adults and from USD 27 for children
  • Airport shuttle fee: USD 302 per person (return)
  • Airport shuttle fee per child: USD 302 (return), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mahekal Beach Front Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 668 out of 1007 reviews
Rating 8 - Good. 160 out of 1007 reviews
Rating 6 - Okay. 85 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 51 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention to the client and great VIP Experience experience!
Stayed 1 night in Dec 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Donald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our vacation at Mahekal Beach Front Resort, this was an amazing stay. form the moment we arrived we were treated so well. Thank you to the bell staff, Louis and Jiovanni for your warm hospitality. the staff at both restaurants and the bars were amazing. I cannot speak enough about the amazing room right on the beach.
Stayed 6 nights in Dec 2024

8/10 Good

Philippa Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best location to get around Avenida 5 on foot - the quieter end of 5th. The staff was amazing and shout out to Sergio at the bar! A couple of things that are hopefully resolved before we go back. 1. the All Inclusive mini bar in the room was never restocked with the 4 beers and coffee daily as we were told by the bell hop at the beginning - we had to call daily for out one coffee pod and one coffee/cream pod even though there were two of us. The beer was never restocked and we ended up purchasing at the XOX across the street. 2. only one room key is provided which was not the most convenient. 3. We were told that we had to pay $245 upon check in but it ended up being $455 ($35 day for resort fee and the unexpected $15 per person daily service fee). Not sure what either charge went to when we still tipped at bar/restaurant and with the mini bar not being stocked daily - this part was disappointing and makes me question why we pay all inclusive and the extra $455 - we never got an answer to this. oh and check out process took so long our airport transportation alomst left and charged us an additional 500 pesos ($25 USD).
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!☆
Stayed 6 nights in Dec 2024

6/10 Okay

Tracy Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort overall good - quiet / safe / beach access / food & entertainment options / location Stay on southside of property for more peaceful sleep , northside gets late night noise from bars outside resort. Check to make sure your booking includes all you want - very expensive to add at check in
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are different like small houses and the patio amazing with hammocks
Stayed 7 nights in Nov 2024

6/10 Okay

Viviana

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I like the palapa style accomodations.
Stayed 5 nights in Nov 2024

10/10 Excellent

sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the ambiance, the grounds are beautiful and great style! location is great, on the beach and close to good restaurants. Staff is super friendly. The only negative was no hot water and it was a big multi-day hassle to get it fixed.
Stayed 2 nights in Nov 2024

6/10 Okay

James

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room smelled bad the whole time. The room wasn’t very nice. Sheets and towels poor quality.
Stayed 4 nights in Nov 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Good Beach. The bar and restaurant staff are incredible. The front desk staff-not so much. Food is good, but more variety would be better. The buffet gets boring as it’s the same thing all the time.
Stayed 14 nights in Nov 2024

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Nov 2024

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the tropical feel
Stayed 7 nights in Nov 2024

8/10 Good

jolanta dorota

Liked: Staff & service, property conditions & facilities
Staff.is great, food boring
Stayed 14 nights in Nov 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Nov 2024

4/10 Poor

Astrid

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was expecting a 4 star and it turn out to be. 2/3 very disappointed plus far from airport the staff was ok but the extra local taxes that they made me paid as soon as I arrive plus $190 for tips and on top of that even through was all inclusive I had a bill every time I eat to paid the waitress tips which was outrageously in my opinion I also paid for transportation and they call me to inform me that it was not private I had first being inform that it was and that if I want it private I had to cancel it with Expedia and buy it from them directly which I did I still had to wait 45 minutes when I arrived after a long day at the airport of Mexico for the transport to come he was very nice I wills say that but the extra cost was outrageous for private plus I ask to be pick up earlier and I was totally ignore thanks God he pick me up on time otherwise I will have arrive late for my travel back home, honestly very disappointed it.
Stayed 5 nights in Nov 2024

8/10 Good

Gennady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a beach and close to shopping and restaurants, yet inside the resort with separate huts with palapa roofs one will feel like being inside mini hungle. Nice beach area with comfortable soft lounge chairs, sofas and cushions. Nice buffet breakfast and buffet dinner. However, lunch is by menu only and always the same selection. Tacos and guacamole are good, the rest is so-so.
Stayed 8 nights in Nov 2024

10/10 Excellent

Steven

Stayed 4 nights in Aug 2024

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is with the dinner food at the buffet. Never ate lunch there so I can’t speak to that. Breakfast was pretty good. Dinner was not good, I recommend eating at Fuego or off the resort.
Stayed 4 nights in Nov 2024

6/10 Okay

Teresa Rose, Stryker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort felt very tropical. Really liked the garden area. The staff was very friendly. Food was just okay. Would have liked a night or two of onsite entertainment.
Stayed 6 nights in Nov 2024

2/10 Terrible

Daniel M

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 3 nights in Nov 2024

8/10 Good

eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Hector

Travelled with partner
Liked: Amenities, property conditions & facilities
We enjoyed being right next to the beach. It was a short walk to the water. The infinity pool near Las Olas Restaurant was amazing. There were plenty of spots to just lounge and take in the beach sights and sounds. The resort was truly breathtaking I also enjoyed the close proximity to a ton of restaurants and gift shopping. Now onto the negative. I felt like because I wasn’t white or attractive that they didn’t care about me as much. Everything was transactional and didn’t seem too genuine. The room although amazing looking and had an ocean view had an AC that would get cold but since it was very humid. It had a stink. It felt very dewy in the room and I couldn’t get much sleep because of that. The humidity however is not the hotel's fault. The dining options on property were very pricey and the food was only ok.
Stayed 4 nights in Nov 2024