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Ocean Riviera Paradise All Inclusive

5.0 star property

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Eden Master Suite | Free minibar, in-room safe, desk, free WiFi
10 bars/lounges, 4 swim-up bars, 5 poolside bars
On the beach, beach volleyball
Free minibar, in-room safe, desk, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop) | Free minibar, in-room safe, desk, free WiFi

Suite (Eden Master Suite Rooftop)

  • Ocean view
  • 186 sq m
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

  • Resort view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite with Jacuzzi

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • Resort view
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Eden Junior Suite Rooftop)

Free minibar, in-room safe, desk, free WiFi

Junior Suite (Eden Junior Suite Rooftop)

  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite

  • Ocean view
  • 116 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • Ocean view
  • 57 sq m
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4084)
The price is €493
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Occidental at Xcaret Destination - All Inclusive

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to reflexology, Thai massages or manicures and pedicures at Despacio
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 3 outdoor tennis courts, a 24-hour gym and basketball
  • Guests have great things to say about the pool and the location
  • 9 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Main Beach
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon – This bistro specialises in French cuisine and only serves dinner. Reservations are required.
Amaranto – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sakura – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Ruta 66 – This restaurant specialises in American cuisine and only serves dinner. Open daily.
La Locanda – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 971 out of 1941 reviews
Rating 8 - Good. 495 out of 1941 reviews
Rating 6 - Okay. 252 out of 1941 reviews
Rating 4 - Poor. 111 out of 1941 reviews
Rating 2 - Terrible. 112 out of 1941 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pawandeep

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Dec 2024

10/10 Excellent

Dakota French

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really good, I saw cockroaches outside one night and there was a bird inside the restaurant pooping. Other than those points it was a 5/5 experience. The food was very tasty and of good quality and the staff were all super nice and professional
Stayed 7 nights in Dec 2024

10/10 Excellent

kettly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for families of all ages. There was plenty to do, the food was great with lots of options, the pools and beach were beautiful. We will be back!
Stayed 10 nights in Dec 2024

4/10 Poor

Galina

Travelled with family and small children
Disliked: Cleanliness, staff & service
This is our second trip to Ocean Riviera Paradise and the first time was great but after second trip I won’t be going again. Staff not friendly especially at check in area. Property not as well maintained anymore. Every time it rained we would have water coming through the ceiling. Another big disappointment was cleanliness…cockroaches … they were huge 😬. Never again!
Stayed 8 nights in Dec 2024

8/10 Good

Francesco Angelo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the resort and the amenities. I did not enjoy the food at all. The buffet has a bird problem and they need to get it rectified. There should never be live animals where humans eat. The resort was great for the kids and we enjoyed our time. The Japanese restaurant was the best out of all restaurants.
Stayed 9 nights in Dec 2024

10/10 Excellent

Lizzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great. The staff was very kind and helpful.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well taken care of at this resort. We had a few bumps and they were quickly rectified by the excellent and helpful guest services staff. Food was excellent everywhere we went including the buffets and various restaurants. Beach was lovely and we enjoyed the lobby bar and bowling alley in the evening.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Glad to leave!
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Beautiful resort. Lots of amenities and restaurant choices. Several large pools. Beach is small but the pools make up for it. Erosion has made the beach area wanting.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Beach was not as good as i was expecting, due to weeds and Rocks.
Stayed 6 nights in Dec 2024

8/10 Good

Sarah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was wonderful. The resort is inclusive for just about everyone. Entertainment staff was entertaining and kind. We checked out each of the restaurants and the spa. Don’t regret booking our trip here. That being said, areas/opportunities for improvement or to be mindful of if important to you specifically: 1. Being around wild life was amazing, but despite MANY signs, other guests kept making us uncomfortable by feeding, petting, even kicking the animals. I feel the resort could do more to enforce this expectation. If you lose a towel it’s $100, maybe it should cost money to potentially harm animals. 2. We were a group of 12 under 4 bookings, trying to eat together was an absolute nightmare. More could be done to make group reservations a tolerable experience. It seemed 8 people was the upper limit before staff were flustered trying to accommodate us. 3. We booked a tour or whatever from the resort for 11 of us, as 1 was unsure if they’d be well the next day. The agent was extremely pushy and sold us on the fact we could add the last person ‘no problem’, as the van would be 12 people and no one was going to book for the 1 person by the next day. Next morning came and we could not add the last person. There was no 12th seat. This did mean someone from our group sat out, and alone for 8 hours. We felt a real absence of empathy from everyone when trying to deal with this and ultimately nothing was able to be done.
Stayed 7 nights in Dec 2024

2/10 Terrible

Glendia

Stayed 3 nights in Dec 2024

8/10 Good

Veniamin

👍
Stayed 14 nights in Dec 2024

6/10 Okay

Aaron

Stayed 1 night in Dec 2024

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities
Rocky beach, servers not friendly, receptionist not friendly, they looked tire and understaff, crowded and pool area dirty
Stayed 4 nights in Dec 2024

6/10 Okay

Laura Ashley

Travelled with family
Our stay at Ocean Riviera Paradise was okay—better than some, worse than others. The rooms were nicely decorated, though one had mould on the ceiling. Cleaning staff were friendly and left us small goodies. There are many pools, but access depends on where you’re staying. We mainly used the Eden pool, which loses sun early but was the best option. The ocean pool was packed, and getting drinks there took forever. The Eden pool bartenders were awesome but clearly overworked. Daytime food options were inconvenient. You could walk to the kids’ pool for burgers, wait an hour at the ocean restaurant, or get room service, which we often did. Room service has limited hours and charges after 10 PM and for breakfast. Orders are per person, not per room, with a one-order-per-hour limit. The buffet was just okay, better skipped for lunch or dinner. The steakhouse, Italian, and Sukra restaurants were excellent, and Route 66 was a good backup but first-come, first-served. We attended the sales presentation. While the math works out for the deal, they push you to buy before fully experiencing the resort, likely because it won’t impress you by the end. It took 150 minutes instead of the promised 90 but was worth the spa upgrade—Sandra at the spa was incredible! We chose this resort for its allergy-friendly reputation, as my mom is Celiac. Unfortunately, she was contaminated at least once, leaving her stuck in the room for days. They’re more accommodating than most but not perfect.
Stayed 7 nights in Dec 2024

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
We did genuinely enjoy our stay here. The resort is clean, and the staff are very friendly. The food is actually very good, with lots of variety. The resort rooms have seen some wear and could probably use some maintaining. We were in the Eden section on the 4th floor. We had one day of very bad rain and had an insane amount of water leak into our room. Shouldn’t be an issue because I’ve never seen it rain that hard before. Our biggest issue, the lines!!! To make a reso at the Teppanyaki, you had to line up at 8:30 AM and wait 1 hr to make your booking. If you didn’t arrive to the buffet during “non-peak” hours, expect to get NO food, and wait in more lines. 45 min waits to get into lunch restaurants, 30 min wait to grab your coffee from the coffee shop. It was really quite frustrating. Was not enjoyable to set an alarm on my holiday to get up early enough to get food for breakfast. That being said, after making a few pivots with timing, we did have a good time. The staff are friendly, the beach is wonderful and the resort grounds are kept clean and the food is great. I don’t think I would personally stay here again, but I would say it’s a nice hotel to go to on a budget.
Stayed 7 nights in Dec 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Days wasn’t enough time. We had a good time
Stayed 5 nights in Dec 2024

10/10 Excellent

Sissi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bueno
Stayed 4 nights in Dec 2024

8/10 Good

Yijing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star for the service as it missed our luggage pick up and was late for scheduled pick up time; Air conditioning wasn't working and we had to walk to Lobby to report; Direct line to Front Desk never worked for us; beach overall is great, except for some rocks, not as good as the beach beside it; 1Japanese restaurant cannot be reserved in app, and we had to wait in line for 1h for it; And what's worse, we doubt the food in that Sakura restaurant has caused everyone in our group to have diarrhea and vomitting and even low fever. Overall nice place to spend your vacation, but we won't go back.
Stayed 6 nights in Dec 2024

8/10 Good

Violetta Mccutcheon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
We went to the ocean riviera paradise and stay for a week in the daisy section. The staff was really good, we asked for double beds instead of king bed. Also, our room had an issue and it got resolved very fast. The hotel is older and it can get upgraded, like the beds are not the best and you can see that the facilities are a little old, however they are very clean and the service is excellent. I would recommend to book your restaurant options early morning and check all the shows and activities on the website (the hotel gives you a code when you arrive). Cons, we really did not like the towel service, where there is a charge if you loose a beach towel (since you might end with one less or one more after). We love all the different areas, in this hotel you need to do a little walking (there is also a cart that you can take). Our kids loved the water park and the teens section. Food is also good.
Stayed 7 nights in Dec 2024

10/10 Excellent

Spencer Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean riviera paradise was a wonderful experience. Though the amenities, experience and food were overall excellent, it was the staff that really stood out. First off, Miriam at the front desk was incredibly welcoming from the minute we walked into the door Maria from guest services checked in with us every day to ensure all our needs were met Celeste from the entertainment team at el Beso never failed to amp up the resort and got all of us engaged in the activities Jessica from our evening entertainment always made sure we had a blast and lastly the team at Mike's coffee, Madahi, Clara, Sonia and Karina were always wonderful and made excellent coffee!
Stayed 8 nights in Dec 2024