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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪14 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout curtains

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2692)
The price is €368
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self-parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to reflexology, aromatherapy or hydrotherapy at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests love the restaurant and breakfast
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1223 out of 2431 reviews
Rating 8 - Good. 622 out of 2431 reviews
Rating 6 - Okay. 310 out of 2431 reviews
Rating 4 - Poor. 148 out of 2431 reviews
Rating 2 - Terrible. 128 out of 2431 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What was meant to be a relaxing getaway turned into an absolute nightmare at the Princess Yucatan. While the staff demonstrated kindness, their goodwill couldn't compensate for the resort's shocking failures in basic hospitality and hygiene. DINING: • Cold, unappetizing food that was consistently disappointing • Inexcusably slow service at restaurants • Drinks made with artificial dyes and bottom-shelf liquor, showing complete disregard for quality • Even basic beverages failed to meet minimal standards HYGIENE & MAINTENANCE: • Pool furniture harbored dangerous mold underneath cushions • First room reeked of mold, forcing us to change rooms • Second room's cleanliness was equally concerning • Wildlife running rampant throughout the property (cats, iguanas, raccoons) INCIDENT & RESPONSE: The breaking point came when we returned from dinner to find a RACCOON ON THE BED in our second room. The management's response was appalling: • Only offered to change sheets • Refused to properly sanitize the room • Declined to provide alternative accommodation • Showed zero concern for guest safety and comfort At 2 AM, we were forced to make emergency arrangements to transfer to the Hilton Playa Del Carmen (adults-only, all-inclusive) - an expense and inconvenience we shouldn't have had to bear. VERDICT: Save yourself the stress, money, and potential health risks. Despite the staff's pleas
Stayed 4 nights in Oct 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
The concierge were totally unhelpful. They did not seem to be interested in helping. Seems that we were a bother to them. Just needed to make a phone call to confirm our transportation to the airport. Mi had lost the number and needed help.
Stayed 5 nights in Nov 2024

10/10 Excellent

violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly and happy staff were.
Stayed 3 nights in Oct 2024

6/10 Okay

Jose

Stayed 3 nights in Oct 2024

10/10 Excellent

Lejla, Buford

Stayed 4 nights in Oct 2024

8/10 Good

Karlie

Stayed 6 nights in Jul 2024

10/10 Excellent

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the adults only aspect, resort wasn't too big and highly recommend getting the swim out room.
Stayed 7 nights in Oct 2024

8/10 Good

Jennifer, West Fargo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bryan at Morning Buffet was amazing and so much fun. He made our eating experience so much more enjoyable. He did great service. Entertainment at the Adults only pools were lacking some but over at the Sunset Resort, entertainment was so much fun. We had a swim-up room at the Yucatan Resort, which was beautiful, but spent most of our days over at the Sunset Resort pools. Over all, the Resort and Dining was wonderful. Thank you for making our vacation memorable!
Stayed 6 nights in Oct 2024

8/10 Good

Thomas

Liked: Staff & service
Property was nice and close to beach. Food could be hit or miss depending on restaurant or buffet options.
Stayed 7 nights in Oct 2024

10/10 Excellent

Maria Jose Del Real

Stayed 4 nights in Oct 2024

6/10 Okay

israel

Travelled with partner
Liked: Staff & service
From first impression when you come in to this resort the place look nice & modern. However!!!… The place is infested with raccoons, cats and even big rats. They are literally everywhere:pool area, beach area , walkways and the worst case last night we woke up @ 6:30am to horrible noises and found out that a raccoon came inside the room and start eating what ever he could find. It was terrifying. Although the room is specious, we found it to be quite dirty. Our sheets had stains and never got changed. Room service was the worst. Anytime we ordered anything either we didn’t get it or we got it the next day after calling them several times. Food & dining areas: overall the restaurants looked nice, food was average at best. Not every restaurant opened every day. But every other day. Tapanyaki restaurant can only make reservation the off at 5:30. Waited in line for over 30 min and we got rejected because they already filed out for that night. So if want to dine there(which i recommend) be there at 5pm. Entertainment was pretty lame and lacking. Felt very quiet overall. They could use more music at the bar and pool areas The staff overall was friendly no complaints. So to recap I’m dissatisfied and disappointed from our experience from this resort and we won’t be coming back nor recommend it to our friend.
Stayed 6 nights in Oct 2024

6/10 Okay

Makayla

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall loved the resort and staff. Food and drinks were great.Shows and activities were wonderful! Resort specifically, the rooms we're a little run down. My moms room had mold on the curtains and they weren't that up kept
Stayed 6 nights in Oct 2024

8/10 Good

Ashhab Kamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good overall. The biffet wasnt the best tis time. The food was a little cold most of the times. Also there was no hot water on the last day for showering. Overall excellent.
Stayed 7 nights in Oct 2024

10/10 Excellent

Odilenny

Liked: Cleanliness, amenities, property conditions & facilities
This property was amazing. The staff was so hospitable & extremely accommodating. The food surpassed my expectations. Even the buffet had amazing, authentic Mexican food. The restaurants were all great, I was went to all of them and was never bored of the food or service. This is a calmer resort which is exactly what I was looking for. It is a huge property though & I believe the other side was a bit more high energy. The beach is rocky, definitely recommend water shoes are brought. But overall I loved it, I already planned my next trip there
Stayed 4 nights in Oct 2024

10/10 Excellent

Myisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful. They have a lot of things going on for entertainment . The only thing that upset me was me an my boyfriend was Denied at Multiple dinner because he need pants . Nobody informed us of that before we came . So that was a lil upsetting.
Stayed 3 nights in Oct 2024

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and easiest vacation ever!
Stayed 4 nights in Oct 2024

10/10 Excellent

katherine L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed it!
Stayed 4 nights in Oct 2024

10/10 Excellent

Maja

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so attentive. The hotel thought of everything. The room is stocked with everything you need, hair dryer, iron, scale, umbrella, mini fridge with drinks and alcoholic beverages, pool/beach towels. The nightly entertainment is amazing. The performance group is the far best one out of the 9 resorts we stayed in. Food was excellent. The only restaurant that requires reservation ahead is the hibachi. The only feedback I would recommend there is to allow guests to make reservations with concierge the night before as oppose to needing to go to the restaurant the day of and sit in line to make reservation. So, gusts are rushing from the pool or beach to grab a spot. Other than that, all is great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel overall!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Jiyeon

Stayed 5 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Loved it all! Only resort I have ever been to more than once!
Stayed 7 nights in Oct 2024

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was absolutely stellar! Very accommodating and attentive. The resort was beautiful and so clean!

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that me and my wife visited this property and we’re planning a third trip to this location. We really enjoyed the culture. The surroundings and the staff was kind and courteous..
Stayed 7 nights in Jul 2024