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Hotel Riu Tequila - All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Reception hall
Sports facility
Couples treatment room(s), sauna, body treatments, massages on the beach
Reception hall

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    1 min walk
  • Playacar Beach
    7 min walk
  • Mayan Ruins of Playacar
    15 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    6 min drive

Room options

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CAN)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Double Suite Junior

  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Riu Tequila - All Inclusive

All-inclusive Playa del Carmen property in Playacar with 5 restaurants
5 restaurants, 4 outdoor pools and a full-service spa are available at this property. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a nightclub, 5 bars/lounges and a health club are on-site. Housekeeping is available on request.
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Tequila - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Playacar Golf Club and 10 minutes from Xplor Theme Park
  • Free beach shuttle service
Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Rosa Roja – This buffet restaurant serves breakfast, lunch and dinner.
Bamboo – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Rinascita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Black Cow – On-site steakhouse. Open daily.
Beach Club – This buffet restaurant serves lunch, dinner and light fare. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kaden Robert

Liked: Amenities
RIU Tequila is always amazing! This was our second visit this year. Customer service is great! Food was fantastic as always. Great entertainment and extremely friendly and accommodating staff. Thank you for a wonderful vacation!!! We will be back!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Aliya

Stayed 3 nights in Jul 2024

2/10 Terrible

Huntley

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Very unfriendly staff. Not accommodating! Insensitive to certain situations. We had a storm and no one even tried to calm us or gave us some reassurance that everything would be ok I had to stay one extra night because my flight was cancelled due to the storm. I wasn’t asking for a free night because I had already booked an extra night through Expedia. Expedia sent them the email but they were acting like I was trying to stay for free. They told me I would have to check out of my room, pack up all my stuff and check back in. After I found my receipt with Expedia they looked at it and decided I could stay. How could you treat a guest who was staying at your facility for 4 nights like that? As far as am concerned they don’t care much for you if you don’t speak their language because all through our conversations they were going back and fort speaking Spanish. I would never return to this resort or would I recommend anyone to go there. My girlfriend and her husband, my sister and her husband all had the same experience because it was 6 of us on this trip. I guess they would care if we return either!!!!! Oh! When I checked out that morning they didn’t even ask how was my stay. Because they couldn’t care less.
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffaney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was super helpful and accommodating. Enjoyed my stay and would stay again.
Stayed 5 nights in Jul 2024

8/10 Good

Norma, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of many Riu hotels in the area. Front staff could use some training. Restaurant staff was excellent. My family preferred the Riu Playacar.
Stayed 4 nights in Jul 2024

10/10 Excellent

SUSAN TAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Monica R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous and attentive. The hotel is more than what we expected.
Stayed 7 nights in Jul 2024

6/10 Okay

Lorena Mendez

Stayed 6 nights in Jul 2024

10/10 Excellent

Sharee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots of activities at night.
Stayed 5 nights in Apr 2024

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Staff are 10/10 very friendly and professional. Overall 10/10!
Stayed 5 nights in Jul 2024

10/10 Excellent

Zoila Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Gisel a

Travelled with family and small children
Liked: Amenities
When I got to the property no rooms was available so they had to switch me to Riu yutakun . They said we are going to upgrade you .. it was not an upgrade the room we had was old and outdated there was wafer bugs . And the bottles in the room where it poured out from was Rusted it was just nasty .. but how I booked for Riu tequila and they said there out of rooms
Stayed 5 nights in Jul 2024

6/10 Okay

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was hot. There was limited spaces with AC, even our room was only at 75 F (24 C) the whole time. It was hard to enjoy the food because it was so hot but the food was good and nobody got sick. It was hard to enjoy the nighttime activities because of the heat. The pool and beach activities were nice
Stayed 4 nights in Jul 2024

10/10 Excellent

Cecily, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rui Tequila Hosted our first trip to Mexico. It will not be the last the staff at Rio tequila was amazing from Leo at the buffet Rosa Roja to Jess at the welcome counter and check in to Violeta who impeccably cleaned our room and Andres who noticed how nervous I was about our car being on time to take us to the airport and assured me that they would be there to pick us up and they were. They are so many others that made our trip such a wonderful time. Thank you Riu Tequila.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time!
Stayed 5 nights in Jul 2024

6/10 Okay

Deonnie

First night a/c didn’t work then waking up the next morning I had bites all over me not sure if it’s bed bugs or mosquitoes food was okay not the best not much entertainment unless u just like being in the pool area all day but other then that the stay was okay
Stayed 3 nights in Jul 2024

8/10 Good

Stefany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were flexible with check-in time when there were unexpected delays with our flights
Stayed 4 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 7 nights in Jul 2024

4/10 Poor

jasmin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am not picky and typically love the riu. We went with a large group of women and it took a while to be checked in almost 2 hours over the time for some people. There was a a large group that arrived we were given the wrong keys and asked to re wait in line for a long time. We just experienced a lot of rude staff which I am not used to. It’s like we were a bother to be there, even the shuttle guy had a rude moment. Hector from the Asian restaurant was mean even though he wasn’t saying the same thing to other tables. Overall not sure I would go back here, if it wasn’t because we travel often to the other Riu’s I would not have gone back.
Stayed 3 nights in Jul 2024

8/10 Good

Yadier

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Jul 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

6/10 Okay

Christina Faye

Liked: Staff & service
Safe area , transportation was expensive , the excursions were not what they said
Stayed 4 nights in Jul 2024

10/10 Excellent

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay at Riu Tequila everyone is always so friendly staff really helpful. Great location close to the Quinta Avenida and shops near by.
Stayed 3 nights in Jul 2024

4/10 Poor

Huntley

Liked: Cleanliness
Stayed 4 nights in Jul 2024