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4.9 out of 5

"Great service and learning/diversion possibilities " More

By a verified traveller on Wed 29 Sep 2021

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Double Room, Connecting Rooms (C)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Junior Suite (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (B2C-CAN)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (C)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Tequila - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free breakfast, free WiFi in public areas and free self-parking are available.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, swim-up bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Playacar Golf Club and 10 minutes from Xplor Theme Park
  • Free beach shuttle service

Hotel Riu Tequila - All Inclusive ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Riu Tequila - All Inclusive

Everyone (7) Couples (1)
5 out of 5
Great service and learning/diversion possibilities

Posted by on 29 Sep 2021

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5 out of 5
Good points: friendly staff, variety of food, pool bars, cleanliness, room cleaning To improve: reception waiting, quality of wine

Posted by on 7 Aug 2021

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5 out of 5

Posted by on 5 Dec 2019

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5 out of 5

Amazing hotel and service

We stayed over Christmas and New Year and had a fantastic time. No complaints, excellent service and facilities!

Posted by , from uk on 2 Jan 2018

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5 out of 5
Tolles Hotel. Sehr abwechslungsreiche Tagesanimation mit sehr netten Animateuren. Abendprogramm auf sehr hohem Niveau. Super! Alles sehr toll gepflegt, Essen sehr lecker. Kurze Wege innerhalb der Anlage, 5 Minuten zum Strand jedoch dort auch die Pools und Restaurants des Hotels Riu Yukatan nutzbar. Super Preis-Leistungsverhältnis. Als der Zimmersafe bei Ankunft nicht funktionierte hat sich einer der Manger sofort SELBST darum gekümmert und eine halbe Stunde später war der Safe ausgetauscht. Super Service!

Posted by on 21 Aug 2021

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5 out of 5
Sehr lustig

Posted by on 2 Aug 2021

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5 out of 5

Posted by on 25 Nov 2019

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4 out of 5
Ruoka yllättävän hyvää. Erikoisravintoiloiden tarjonta ja palvelu mainiota.

Posted by , from turku on 2 Feb 2018

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All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Golf green fees
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkelling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Sailing included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available drinks included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • Additional service charge accepted
  • All meals included
  • Minibar (all drinks included)
  • In-room liquor dispensers
  • All on-site activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkelling included

Property Features

Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Rosa Roja – This buffet restaurant serves breakfast, lunch and dinner.

Bamboo – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Rinascita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Black Cow – On-site steakhouse. Open daily.

Beach Club – This buffet restaurant serves lunch, dinner and light fare. Reservations are required. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Cashless transactions are not available
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Reservation is not required for facilities on-site
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Covid-19 Health Protocol (RIU)
  • No lifts
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Riu Tequila
  • Riu Tequila All Inclusive
  • Riu Tequila All Inclusive Playa del Carmen
  • Riu Tequila Playa del Carmen
  • Tequila Riu
  • ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
  • Hotel Riu Tequila
  • Riu Clubhotel Tequila Hotel
  • Riu Tequila Mexico
  • Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
  • Clubhotel Riu Tequila
  • Rui Tequila
  • Hotel Riu Tequila All Inclusive Playa del Carmen
  • Hotel Riu Tequila All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Travelife
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