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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Aerial view
On the beach, white sand, beach cabanas, beach umbrellas

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Room service
  • Spa
  • Gym

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    6 min walk
  • Restaurante Palazzo
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Royal View)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, desk

Luxury Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Relax Pool)

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Sunrise)

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2697)
The price is €305
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with outdoor pool
Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, dressing gowns and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Royal Hideaway Playacar All Inclusive - Adults only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

Ventanas – This restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spices – This diner specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai – This diner specialises in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill – On-site steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2.00 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The restaurants at this property enforce a formal dress code.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 612 out of 1008 reviews" "
Rating 8 - Good. 207 out of 1008 reviews" "
Rating 6 - Okay. 95 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 36 out of 1008 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the property. It was a perfect location from the beach. Just a minute walk from my hotel room. The air conditioning in the room is not extremely strong, it took me one night to get use to it and I was fine thereafter. The property is in a larger gated community so it’s really safe since there’s the security surrounding the hotel and that of the hotel itself. It was extremely clean, which I thoroughly enjoyed. I was caught off guard by cleaning staff coming into my room at 9 pm while I was half-asleep. There is no security latch on the door, which could have prevented this. Aside from that, the staff was friendly and bartenders at pool made me really strong drinks, which I appreciated. The breakfast was delightful and the service during breakfast was great as well as at the restaurants open for dinner. Room service was pretty quick. Would stay again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just returned home from Royal Hideaway. We had an amazing trip even through the tropical storm (Hurricane Helen) passed through during our stay. This is an amazing resort! Don’t hesitate to stay here just book it, you won’t regret it! We received excellent customer service from the waiters and waitress serving us drinks at the bar, pool and beach area. Everyone makes sure you have a fantastic vacation! Drinks are so good and top notch. No buffet so we ate at one of the 5 restaurants every night set up by our concierge. Beach is absolutely stunning!! The concierge in each building to help with any of your requests or needs is fabulous! We can’t wait to return!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Norma Leticia, Perth Amboy

Travelled with partner
Liked: Amenities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a lovely stay at the Royal Hideaway Playacar. The place is amazing. The food is very good and I am very picky eater. Every restaurant had something delicious I could eat. So know let me address some of these reviews because I read them all! Maybe this will help you decide if you like this resort. If you are looking for rest and relaxation , this is for you. We are in our upper 50s .As for this resort being older , yes it is. It is clean , iconic, and so well maintained. If you are looking for a new resort go to a brand new resort ! This resorts serves all premium drinks, beer, wines. You can get anything you want. This is not a party resort LOL!! The drinks are strong but no loud music or partying. As for people said the place smells moldy lol!! That is Mexico it is not mold or the place…..Every place has a smell nothing bad. The air conditioning in the room was so nice and cold, beautifully cleaned. All the staff were so helpful and friendly . They go above and beyond to help you with everything. This place is overall a great place to go to get away from the stress of life. But if you are looking for a resort with young party goers and loud music please let us keep our nice resort ! lol!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Garni Garabeet

Stayed 4 nights in Aug 2024

8/10 Good

Yesenia, Parlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Halyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We like a lot this resort and wish to come back again.
Stayed 8 nights in Aug 2024

10/10 Excellent

Kaan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful.
Stayed 5 nights in Aug 2024

6/10 Okay

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property is quiet great food great staff, specially pool staff Mr. G and Luis, are the best, they care about everyone and they are very attentive. Dinners are amazing I wish they had a bigger gym, but i manage with the space.
Stayed 6 nights in Aug 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have been to some really great all-inclusive spots. We chose to celebrate our 15y wedding anniversary here, and I would give it a BETTER THAN EXCELLENT Rating across the board. We searched for even one complaint and couldn’t even come up with anything. From location to food to staff to pools to rooms and even pillows. Our experience was flawless. Did I mention the staff! Attention to personal detail is a top priority here. Thanks everyone! Especially Roberto!🙌
Stayed 9 nights in Aug 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Catherine, Las Vegas

Stayed 2 nights in Aug 2024

8/10 Good

Konstantina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and willing to help. Food was good! I would only say that the beds and pillows need to be new they were very used and almost uncomfortable. But everything was clean and beautiful
Stayed 4 nights in Jul 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again, would recommend to family and friends and you. Royal Hideaway Playacar has a well established culture of care. A great place to be while on the Yucatán Peninsula. If you want to get away and relax, this is one of the good ones. Great variety of plants and animals on site. Multiple dining options, theater dining, activities… quiet. Playacar.
Stayed 8 nights in Jul 2024

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto Guerra our concierge was always available when needed
Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Roee, bakersfield

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Let’s start off me and my wife booked the hotel because we read the reviews. Everything was five star excellent reviews. I would like to give this hotel one star review and I will explain why. I don’t know how Nobody mention that the AC not working at the lobby or at the room! With over 35 degrees It is terrible. The food is not good.!! The hotel is very old full of mold and smells bad. We checked in and checked out after two hours. Had to book a different hotel. This hotel not for young people. (25-45) I hope I helped the next person who see this review.
Stayed 4 nights in Jul 2024

2/10 Terrible

Cheryl Lynn, Columbus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell at one point this use to be a nice resort. They have let this place really go down. The rooms are fair at best. On the first day I didn’t have water in my room. Then when they got it back on it was brown. The staff is not helpful at all. The reservation system for dinner is not convenient at all and since they don’t have buffet for dinner, you can actually go without if you don’t schedule reservations a day or so in advance… you can get room service 24/7 however it is a very minimal menu. I would not recommend this resort, ever. There are way better options for the same price in Cancun and the surrounding areas.
Stayed 3 nights in Jul 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I came here for our honeymoon and we loved it! The staff are all really nice and helpful, and Isidro was a great concierge. The food and drinks were also amazing. We had a great time!
Stayed 10 nights in Jun 2024

10/10 Excellent

Andres

Liked: Cleanliness, amenities
The best service that’s way l love royal hideaway
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 6 days the beach is beautiful there was no sea weed during my stay the food is a 10 out of 10 also there is so many excursion options to sign up for through the hotel. The rooms temperature does stay around 75 for me I was fine but if you are not used to the heat I would recommend bringing a fan but I will for sure be coming back to this resort! Also I loved that they cleaned my room twice a day.
Stayed 6 nights in Jul 2024

10/10 Excellent

Tonya Kae, Thayer

Travelled with partner
Liked: Cleanliness, staff & service
If you are looking for an all inclusive adults only resort where you can rest, relax, and rejuvenate the Royal Hideaway is the resort for you! EXCELLENT food, superior service from ALL staff, great pool and beach access.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Jul 2024