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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Aerial view
On the beach, white sand, beach cabanas, beach umbrellas

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Room service
  • Spa
  • Gym

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    6 min walk
  • Mayan Ruins of Playacar
    11 min walk
  • Xaman Ha Aviary
    17 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    9 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Royal View)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, desk

Luxury Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Relax Pool)

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Sunrise)

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

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All-inclusive
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4.3 out of 5, Excellent, (2628)
The price is €214
for 1 night
includes taxes & fees
17 Dec - 18 Dec
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About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel
Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, dressing gowns and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Royal Hideaway Playacar All Inclusive - Adults only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, facials or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests have great things to say about the beach and the location
  • Just a 2-minute drive from Playacar Golf Club and a few minutes from Quinta Avenida
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

Ventanas – This restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spices – This diner specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai – This diner specialises in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill – On-site steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 1998
  • Designated smoking areas
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2.00 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The restaurants at this property enforce a formal dress code.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful.
Stayed 5 nights in Aug 2024

6/10 Okay

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property is quiet great food great staff, specially pool staff Mr. G and Luis, are the best, they care about everyone and they are very attentive. Dinners are amazing I wish they had a bigger gym, but i manage with the space.
Stayed 6 nights in Aug 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have been to some really great all-inclusive spots. We chose to celebrate our 15y wedding anniversary here, and I would give it a BETTER THAN EXCELLENT Rating across the board. We searched for even one complaint and couldn’t even come up with anything. From location to food to staff to pools to rooms and even pillows. Our experience was flawless. Did I mention the staff! Attention to personal detail is a top priority here. Thanks everyone! Especially Roberto!🙌
Stayed 9 nights in Aug 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Catherine, Las Vegas

Stayed 2 nights in Aug 2024

8/10 Good

Konstantina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and willing to help. Food was good! I would only say that the beds and pillows need to be new they were very used and almost uncomfortable. But everything was clean and beautiful
Stayed 4 nights in Jul 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again, would recommend to family and friends and you. Royal Hideaway Playacar has a well established culture of care. A great place to be while on the Yucatán Peninsula. If you want to get away and relax, this is one of the good ones. Great variety of plants and animals on site. Multiple dining options, theater dining, activities… quiet. Playacar.
Stayed 8 nights in Jul 2024

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto Guerra our concierge was always available when needed
Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Roee, bakersfield

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Let’s start off me and my wife booked the hotel because we read the reviews. Everything was five star excellent reviews. I would like to give this hotel one star review and I will explain why. I don’t know how Nobody mention that the AC not working at the lobby or at the room! With over 35 degrees It is terrible. The food is not good.!! The hotel is very old full of mold and smells bad. We checked in and checked out after two hours. Had to book a different hotel. This hotel not for young people. (25-45) I hope I helped the next person who see this review.
Stayed 4 nights in Jul 2024

2/10 Terrible

Cheryl Lynn, Columbus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell at one point this use to be a nice resort. They have let this place really go down. The rooms are fair at best. On the first day I didn’t have water in my room. Then when they got it back on it was brown. The staff is not helpful at all. The reservation system for dinner is not convenient at all and since they don’t have buffet for dinner, you can actually go without if you don’t schedule reservations a day or so in advance… you can get room service 24/7 however it is a very minimal menu. I would not recommend this resort, ever. There are way better options for the same price in Cancun and the surrounding areas.
Stayed 3 nights in Jul 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I came here for our honeymoon and we loved it! The staff are all really nice and helpful, and Isidro was a great concierge. The food and drinks were also amazing. We had a great time!
Stayed 10 nights in Jun 2024

10/10 Excellent

Andres

Liked: Cleanliness, amenities
The best service that’s way l love royal hideaway
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 6 days the beach is beautiful there was no sea weed during my stay the food is a 10 out of 10 also there is so many excursion options to sign up for through the hotel. The rooms temperature does stay around 75 for me I was fine but if you are not used to the heat I would recommend bringing a fan but I will for sure be coming back to this resort! Also I loved that they cleaned my room twice a day.
Stayed 6 nights in Jul 2024

10/10 Excellent

Tonya Kae, Thayer

Travelled with partner
Liked: Cleanliness, staff & service
If you are looking for an all inclusive adults only resort where you can rest, relax, and rejuvenate the Royal Hideaway is the resort for you! EXCELLENT food, superior service from ALL staff, great pool and beach access.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Jul 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property! A little dated but still gorgeous. Everyone is very nice and friendly. Our concierge Susel Sanchez was amazing! She scheduled all our excursion’s and was very helpful. Anything we needed she was on it! The only thing I didn’t like was the reservations for dinner. I would have liked it to be more flexible for dinner.
Stayed 7 nights in Jul 2024

10/10 Excellent

Dean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for great food, exemplary service and fun in the sun this is the place for you. My wife and I celebrated our 25th anniversary, and the 15th of some friends we planned to meet there. Great time. I want to specifically say that our concierge, Mario, should be a customer service trainer. He went above and beyond everyday for us. In our opinion he is the reason we had such a great time. Whatever they are paying him is not enough.
Stayed 7 nights in Jun 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

Sabah

Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Ailen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad que el hotel y el staff 10 puntos. Lo único tuvimos la mala suerte de pasar un huracán, entonces de las 4 noches que nos quedamos, disfrutamos solo 2. Cerraron todo, restaurantes, no había alcohol, no había actividades. Pero bueno mala suerte. Pague caro esperando hacer muchísimas cosas, y no, 2 de los días comimos fideos, otro hamburguesa y hot dog. Esperaba más, entiendo que hubo un huracán pero no sentí que fue más que una fuerte tormenta.
Stayed 4 nights in Jul 2024

8/10 Good

Cynthia Camacho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good first, staff was friendly and attentive. Food was delicious, specially La Ventana Restaurante. Hotel is beautiful, pools were cleaned daily, seaweed was also removed frequently to keep the beach area impeccable and smell free. Now the down side… Room service was extremely slow, several times me requested ice, this took them at least 1/2 an hour each time. Same thing with beverages (beer nothing fancy). In addition the hotel is only equipped with an umbrella per room, or that is what we were told. When we are under tropical storm conditions that is unacceptable. It was a monsoon! It made it extremely difficult to make it to the restaurants without getting soaked. This is the first hotel that didn’t provide us with umbrellas for both of us. In addition the hotel couldn’t break a bill ever! So in some occasions the staff was affected because we couldn’t break a bill to tip them. This made it hard and kind of embarrassing for us. The hotel is located in Playacar which is a very exclusive area, but if you wanted to go into 5th street (where the action is) you will definitely had to take a cab. I must say that finding a cab was easily managed by the hotel staff. Hope this helps
Stayed 4 nights in Jun 2024

10/10 Excellent

Adrianna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was amazing. And I loved our concierge. His name is Ricky and he was such a help. This resort felt like home.
Stayed 3 nights in Jun 2024